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January 2024 by Fallyn Murray
We took our car in tonight to get new tires put on. We had an appointment and had to wait in line to check in for a bit, but the gentleman at the desk apologized for the wait and helped us as soon as he found out we had an appointment.We advised them that the car currently had a donut on it and the tire was in the trunk and was full of fix-a-flat. They were super understanding and didn’t even show a bit of attitude due to cleaning out fix-a-flat being such a hassle. The technicians were also kind enough to put the spare back where it goes underneath the car which we were not expecting them to do at all, but greatly appreciate the extra effort from them.We shopped while we were waiting for the tires to get replaced and they were kind enough to call me and ask if I wanted the white tire lettering to face in or out on the car. The previous place we got tires at didn’t even ask so it was nice to have the option this time!!We had a 5:00 appointment and they were very busy so we did end up being the last people in the store. However, the service manager (I think that’s who he was) came out and provided us with a small list of things about the car and recommended an alignment. These things we were aware of, but your average car owner may not be, so it was very refreshing to get that input. He then said we could bring the car back in and they’d torque everything down for us again.Overall, our experience at this Tire Center was one of the best ones we’ve ever had. My husband and I are both very grateful to be Costco members and will only buy our tires from Costco going forward.
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December 2023 by Mike Chambers
Had a huge screw in my tire and I called them to see if they could get me in. The guy I spoke with told me if I could get there before 6pm they could have it done. I got there at 5:30 and told them I would have to wait seeing how it was my only car. I hung out and waited and 2 hours later they call me to tell me that he couldn’t do it. You knew what your work load was when I showed up, if you can’t do it then just say so, don’t make people sit and wait around when you say you can to then not be able to.
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November 2023 by William Norton
They replaced 2 tire pressure sensors. Perfect.
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October 2023 by Gospel Road
I’ve waited through 3 different car tire purchases for our family vehicle’s before posting a review. I was hoping it would get better. It doesn’t. Each interaction is painful. Make an appointment for install and show up 25 minutes before appointment. I’m told 60-90 minutes. Ok fine. At 95 minutes I check in and I’m told 35-40 more minutes. Every…..single…..time. I love Costco but I’m done buying tires here.
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October 2023 by Jeff
Awful service. Yes, the tires are good quality and cheap but the service is terrible. Ordered tires online and scheduled and appointment online. I arrive at my scheduled appointment time and was told that only 3 of 4 tires have been delivered. Made another appointment a week later for the last tire to be delivered. Showed up for my appointment and it took 2 and a half hours for them to install. Overall terrible experience.
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October 2023 by Bluu Woods
My car appointment to get my tires changed was at 12:30 I asked the guy if my car is almost done at 1:30 I literally seen through the window that they were just pulling my car into the garage…… so there telling me make an appointment to wait an hour to start my service? This company doesn’t care about your time…. Doesn’t make much sense to me ..I won’t be coming back. What a waste of time. So I left and came back at 2… so it really only took 30 minutes to change my tires….They obviously need better time management thank god I asked or they probably would of forgot about me hoenstly
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September 2023 by Jeff E.
Costco is a membership only warehouse that can be a great value if you are wanting to buy in bulk. Large quantities can be overwhelming at first but if you have the room in your home you can stock up at good prices. The bakery section has a large selection of good foods that have always been a hit. The pastries always have a good selection of fruit flavored offerings for different tastes. Their pies are huge enough to feed a large family or keep a small family happy for days!The meat section at this location has selection of beef, chicken, pork, fish, and even lamb if you are looking for lamb chops to serve up. I especially like that they carry salmon and catfish which is a personal favorite. You may find that a vacuum sealer and deep freezer are necessary given the large amounts of meat that you get, but every time I vacuum seal things from here they have always been good days or even months later so stock up on your favorites for the long haul!
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August 2023 by Michael G.
GREEDY!!! They are now checking your membership when you check out. If is not your face you cannot check out. I am a disabled veteran, and was shopping almost an hour with my wife. She was waiting for the rotisserie chicken. The person doing the chickens would not give one to my wife after he packed it. He waited till he packed a whole oven of chickens before handing them out. This took almost 20mins. I could no longer stand, so I gave my wife who is on the account my member card and my credit card. I went back to the car to sit. They did not let her check out even though she told them she was on the account and left her card home. when she went to the service desk to complain the lady at the check out took her cart to put the items back. They say checking helps you so someone is not using the membership you pay for. This is not true, they want the other person that uses the card to pay for a membership, so to prevent this they treat their customers like they are shopping in a Jail. This is true because they did try to offer you to check out but not get your gold member points. This is just another way to harass you so they don't have to pay your bonus points.GREEDY GREEDY GREEDY
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July 2023 by Krist
Bought new Michelin tires in November in December I needed a flat repair cuz I had a nail in there they said they could get me in in a week or two That's not very good when you got a flat tire. So I took it to my local dealer got the tire repaired and then I brought the bill back to Costco which they finally agreed to pay. The next time I brought it in to have the tires rotated and balanced which is part of the warranty, I scheduled my appointment 2 weeks out and then still had to wait 2 hours for them to get done.When I drove off I noticed that there was a slight vibration that I hadn't noticed before I decided I'd give it a little bit so that I could verify that it actually is a vibration on various roads not just the one that happened to be on and sure enough the tires needed to be rebalanced because they didn't balance them very well the first time. So I called the tire center to see if I could come in and get the tire balance checked they said sure they're scheduling a week out That's not acceptable so I spoke with the store manager and he finally figured out how to get me in at 4:00 which was an hour and a half later currently I'm sitting here waiting we'll see.It's clear that this service center is understaffed and the management doesn't seem to be able to willing to do anything about it. They cannot provide the services they promise when they install your tires.
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June 2023 by Jun Zhang
Management should be changed to improve customer experience and technician communication skills. If you guys are short staffed, plz hire more to meet the Costco expectations
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February 2023 by Ellen B.
This is one of the better Costco locations in the area. Fewer rude people that shop here. The optical department handles glasses very well and it has a decent meat selection. Plus cheap pizza. Lot of stuff is not worth buying for 2 people because it's just too much.
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February 2023 by Phil Ruhnke
Efficent as always. Shopped for an hour while the four new tires were installed.
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January 2023 by Cherri Pierangeli Kasdorf
We enjoy being members of Costco! The employees there are all friendly and helpful. It is well stocked and prices are good!
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October 2022 by Mabell Bell
very good! Costco ❤️! Love Costco
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October 2022 by Mike Fletcher
The gas prices and savings are great. Thank you
