Samsonite is highly praised for its exceptional customer service, with employees like Wolf, Ryan, and Jane recognized for their helpfulness and friendliness. Customers appreciate the staff's ability to provide information without being pushy, allowing for a comfortable shopping experience. Many have found great value in their luggage options, with one customer noting the significant savings compared to other brands. While some reviewers mentioned that prices seemed high for an outlet store, others found the inventory satisfactory and were pleased with the selection available. The store is also noted for being fully accessible. Although shipping is not offered directly from the store, customers have successfully ordered online. Overall, Samsonite is recommended for anyone in search of quality suitcases and excellent service.
Helpful staff. Good selection. Highly recommended.
July 2025
Great company when buying suitcases. Will be returning for more. Great staff very helpful
July 2025
Wolf & Ryan were the ultimate in customer service - both extremely helpful, quick to look up information & pricing, friendly and just plain lovable people! Phenomenal employees and anyone looking for a suitcase would do well to go to them first! They are now my default store for my travel needs.
