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November 2025 by T W
Rich is a great guy, he doesn’t want to bleed you for money. He wants to do what he needs to get you back on the road. Great place and trustworthy!
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November 2025 by Eric Schmitt
If a mechanic installed a lug bolt or stud that’s too short, it’s a safety issue because it may not hold the wheel securely to the hub. Here’s what that means for responsibility and next steps:
⚠️ Why It’s a Problem
A short bolt can’t fully engage the threads in the hub, meaning the wheel might loosen or even come off while driving.
It can also damage the hub threads or cause uneven pressure on the wheel.
If it led to vibration, damage, or unsafe driving, the mechanic is liable for that mistake.
✅ What the Mechanic Should Do
Replace all incorrect bolts with the proper length ones immediately.
Inspect and repair any damage to the hub or wheel caused by the short bolt (at their expense).
Torque all bolts to spec and verify the wheel is seated correctly.
If driving on it caused further issues (e.g., warped rotor, damaged threads, or alignment problems), those should also be fixed or compensated by the shop.
💬 What You Can Do
Go back to the shop as soon as possible and explain what you noticed.
Ask them to show you the correct OEM bolt length and how they’ll fix it.
If they refuse or dismiss it, you can file a complaint with your state’s consumer protection agency or the Better Business Bureau.
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October 2025 by Ryan Mac
Rich continues to provide excellent service. He takes the time to explain the details and I never feel rushed. He goes over and above to make sure you’re squared away. Highly recommended.
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October 2025 by Scott Wanta
Richard does very go work been going to him with all my vehicles for 20 plus years.
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September 2025 by Michelle \u0026 Mike Daniels
Great place! Speedy and no hassle service. Definitely go back again for an oil change.
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September 2025 by Jean Jarvis
So refreshing to have trust and confidence in a mechanic. He explains his work and gives options. A great experience, I will return for all future repairs.
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September 2025 by His Viking Queen
Rich is an amazing mechanic and person. He gives options for repairs to fit customers needs and financial abilities. He’s honest , professional, and kind , which puts you at ease. He also made sure to get my car in super fast with being so busy. We will be taking all our vehicles here from now on. Thank you so much again.
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August 2024 by Gabriel Banda
0 stars if it wouldve been possible
The guy that speaks on the voicemail message is beyond rude! I couldn’t even explain to him what seemed to be wrong with my vehicle. He is not a good business man. I would not recommend this place to any of my female friends ! 0 STARS!!!!
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August 2024 by Kimberly Rapson
Great and honest people! Reasonable prices. I would highly recommend!
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August 2024 by Tom Meronek
Always great service with Rich.
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August 2024 by Michael Byrum
Quick service and friendly people, highly recommend Eagle Automotive.
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August 2024 by Larissa Thompson
Rich at Eagle Automotive is so nice! He does a wonderful job and doesn't make you feel incompetent. I've been taking my car there for years and it's still in great condition thanks to Rich!
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July 2024 by zoe browne
Always had good experiences bringing my cars here. Rich explains things clearly and breaks things down into need to do, should do soon, and can wait awhile.
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July 2024 by Dale Spees
I would greatly recommend anyone to go to Eagle Automotive. His work is outstanding. He clearly explains each step of the way, and his honesty and integrity are exemplary. He was able to diagnose and fix a long standing problem with my vehicle within hours. If you value the best you can’t beat Eagle Automotive.
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July 2024 by Long Vue
Rich knows what he is doing. Explain very well on details of what is going on with your vehicle. I would highly recommend Eagle Automotive to whoever need help on their vehicle. He got my vehicle working and running.
