UScellular is praised for its exceptional customer service, with staff members consistently going above and beyond to assist customers. Reviewers highlight the patience and thoroughness of employees like Melissa and Michelle, who made the process of setting up new phones smooth and provided valuable information. Customers appreciate the close-knit support, especially during difficult situations, such as resolving issues with phone bugs or transferring lines back to UScellular. The staff’s willingness to help is a recurring theme, with mentions of helpful assistance in various scenarios, including travel arrangements. Overall, UScellular is recognized for its friendly and knowledgeable employees who create a positive experience for customers.
Melissa spent extra time helping me out today! Made sure that our promotions were added, gave me all information I needed. Very helpful. Very nice. We were setting up 4 new phones and although it’s a long process to do so- it went very smooth and she was so helpful and patient .
April 2025
Helped get bug out of phone. The bug took over my phone. It's nice to have people close and to help you out. Been with this company since the 90's.
May 2022
Michelle was very thorough and patient on my store visit. She answered my questions on my account, has 5 lines with many of my family members recently updated their phones and plans. Michelle provided me with a professional experience and I would recommend her to a friend or family member.
