UScellular is praised for its exceptional customer service, with staff members consistently going above and beyond to assist customers. Reviewers highlight the patience and thoroughness of employees like Melissa and Michelle, who made the process of setting up new phones smooth and provided valuable information. Customers appreciate the close-knit support, especially during difficult situations, such as resolving issues with phone bugs or transferring lines back to UScellular. The staff’s willingness to help is a recurring theme, with mentions of helpful assistance in various scenarios, including travel arrangements. Overall, UScellular is recognized for its friendly and knowledgeable employees who create a positive experience for customers.
I had an issue with my voice mail, they fixed a mess on my phone caused by an app I installed long ago that took over my voice mail. 10 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️! Thank you!
August 2025
Had trouble connecting to my Hotspot, they figured out the problem quickly and resolved the issue. Great customer service 👏
July 2025
Melissa spent extra time helping me out today! Made sure that our promotions were added, gave me all information I needed. Very helpful. Very nice. We were setting up 4 new phones and although it’s a long process to do so- it went very smooth and she was so helpful and patient .
