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December 2023 by Nathan Riesen
Really great staff and service. Was able to drop my shoes off for recrafting. Really enjoyed the visit.
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December 2023 by Drew Byron Meadows
Exceptional value on handmade, made in the USA shoes. Why are you buy anything else. Store service was excellent. Last pair I bought I wore almost daily for 6 years.
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September 2023 by Dominik
Love those shoes - bit pricey, but worth every penny! Used to buy $60-80 leather shoes and had to replace them every 6 months… my first pair of Ellen Edmonds lasted 6 years. (had the soles replaced 3 times)Great service and awesome seeing the history in the windows!
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September 2023 by Nicholas Bonafilia
Marshall Lerret understood exactly what I wanted, and got me just that, at a very fair price. My new Randolph loafers and matching belt look and feel great. Thanks Marshall!
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June 2023 by Maria Hutomo
High quality shoe shop
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May 2023 by Daniel Larson
Shoe quality has gone down hill. I’ve ordered several Mccalisters in dark chili because none were acceptable and have found significant issues with every pair. Two I ordered were not remotely the same color. I did order some black strands and they were acceptable quality, hence the two stars.
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April 2023 by Jake Via
Fantastic first experience today. Our guide brought us so many perfect choices and we walked away with some incredible deals for some of the world's best shoes. I've never owned Allen Edmonds before but after today will definitely be buying more again. Comfortable from the start, I can't imagine how much more comfy they'll be after breaking in.
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February 2023 by Sylvia Paulsen
High quality merchandise. And good prices. Very helpful sales staff. Thank you Marshall for your great help!
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January 2023 by Eric Becker
Excellent customer service! Where else will you get a handwritten note from the salesperson?While I was shopping for a new pair of shoes, Jean the assistant manager noticed the polish on the pair I had recently sent to their recrafting service could have been better, on the spot she offered to have them polished and sent back to me. That’s standing behind the quality of your product!
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September 2022 by Ronald Fuentes
If you want a shoe that will last and can be refurbished for 1/3rd the price and look as good as new then you want Allen Edmond shoes. I’ve been a client for 24 years since living in Chicago and driving to the main facility to find a plethora of choices. Two weeks ago I sent my two favorite shoes with vibram soles in to have them refurbished for $125 each. When they came back they were gorgeous and looked better than new. They are impressive and the quality amazing. I have 8 pair in various styles and have never been dissatisfied with the quality. I will continue to support and use the program to refurbish my shows. The photos speak a thousand words
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September 2022 by John Maurer
Went in for a pair of wedding shoes. Susan the saleswoman did a superb job helping us size a pair. Allen Edmonds is quality from it’s shoes to it’s sales people. I would highly recommend this quality product proudly made in Wisconsin. As long as Allen Edmonds keeps making their shoes in America I will keep being their loyal customer.
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September 2022 by Chris Russell
Friendly staff that informed me about the shoes they have and what their functions are.The shoes are pricy! But from what I've seen very high quality. I did not buy a par when I stopped in but I do intend to!
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August 2022 by Randy Ernst
Specialty retailer I'm fortunate to visit a few times annually. Showroom is orderly with higher quality collections of men's clothing, accessories and the latest trends in shoe fashion. Was surprised to see a Randolph classic tempered down to a casual sneaker. (Innovative). Always leave satisfied.
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August 2022 by Warren Small
Reference: Recraft #1571921Purchased a pair of boat stores a couple of years ago in blue. They were stored in shoe trees in my closet and saw minimal use during the summer and fall.I sent them in for re crafting due to a catastrophic failure in the soles due to poor workmanship and materials. I was told that they were not recaraftable, even though they could change soles and even their running shoes. They recommended I find a local cobbler who has the equipment. I thought this was strange since they were made in the USA by Allen Edmonds? All they offered was a 20% off coupon! You get 10% just to be on their mailing list.I paid the fee for recrafting: if they wanted a happy customer and return business than they would have offered a comparable shoe for the cost of recrafting.
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April 2022 by D G.
This is the place with really knowledgeable and attentive people who take care of you like you're part of the family. The value proposition is pretty incredible, if you consider that you can get a quality men's shoe for nearly every occasion, something that can be recrafted and used essentially forever. The customer service is outstanding. For years I have used this as an example for our team for how to delight the customer.
