The O'Reilly Auto Parts store at 1819 New Pinery Road in Portage, Wisconsin, carries a wide selection of parts, tools, and accessories. The store offers services like free battery testing, wiper blade and bulb installation, fluid recycling, and Check Engine light testing. This location also resurfaces brake rotors and drums and provides a free Loaner Tool program. Customer reviews consistently highlight an awesome team and excellent, above-and-beyond customer service. Staff members are described as willing to jump right in and assist without hesitation, even for challenging jobs that take several hours. They provide helpful advice and demonstrate fantastic follow-through, including helping to locate and order necessary parts from other stores. Employees have been noted for helping customers work on their vehicles in the parking lot, offering the use of store tools, and personally assisting with installations like batteries and coolant lines. This willingness to help makes stressful situations, such as a broke-down car, much less stressful. The team’s efforts ensure customers can get their vehicles back on the road.
