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April 2024 by Ironman Z
John was very helpfull
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December 2023 by Cheri Moser
These five stars are for Jordan. We stopped in on a Tuesday to make an appointment for the following day knowing we would need some time to get some phone upgrades taken care of. We scheduled a noon appointment with Jordan for the following day. On Wednesday, Jordan was ready to go when we walked in the door and worked with us quickly to get a lot accomplished in 90 minutes! He went above and beyond, working fast and being extra helpful. We appreciated his speed and knowledge!! Thank you, Jordan!
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September 2023 by Misty Wells
Associate was dishonest from the start. I shouldn't have trusted anything he said. Worst experience I have ever had with Us cellular. I called customer service to complain only to be told I needed to deal with the associate who sold them to me. He refused to make anything right with me. I had been a Us cellular customer for over 15 years. I switched carriers since then.
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September 2023 by Donald Updike
This location is an absolute waist of time and space! My wife took her iPhone 13 in for a new SIM card and the phone never worked when they got done with it, they insisted the phone was junk, and one of them even suggested she get a new Samsung because that’s what he had and his phone never had any problems. So I went with her the next day to get it figured out, and they still insisted it was the phones problem. So we came home and spent 40 minutes on the phone with apple support, and let the support guy screen share to the phone, and after all his diagnostics, he confirmed it was a carrier issue, so we called back to the pdc store, and again, they insisted it was the phones issue and it was junk. So I called the us cell tech support, and I actually got a salesman, and he fixed the phone, over the phone! So kris in the pdc store should not be trusted, nor should he have a job there! VERY DISAPPOINTED
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September 2023 by PDCGLiTcHeR
The female employee working this evening in pdcs store was incredibly rude and nasty with me. No help whats so ever.
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May 2023 by Rebecca Stuckey
i went there with my phone not charging and he knew exactly what was wrong with it within the first several seconds of him having my phone, he fixed the problem with no worry and told me ways to prevent it, and how to fix it if it were to ever happen again
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December 2022 by Allie Klein
Knowledgeable and friendly staff! Great experience everytime.
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November 2022 by Colleen Mayne
My husband phone quit working 7 days ago. Been at the store and on the phone with them. They keep telling us they're waiting for the technician. Very very frustrated.
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June 2022 by Allison n
Went to get a phone fixed or replaced. Was greeted fairly quickly was a bit of a wait but when we chatted with Wayne he was knowledgeable and kind. He offered all of our options. He did not rush us, he helped my son pick out a phone and case. It was a great experience and I truly appreciate the great service.
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November 2021 by Jackalyn Voss
Wasn’t acknowledged after entering. Just needed screen protectors, left because the two work my were doing new phones for ppl. Got the vibe that I would not be acknowledged or helped until they were done and it’s unreasonable to wait that long just to get screen protectors.
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October 2021 by Sheila Linneman
I called here because our local US Cellular was giving us the run around. Brandon answered my call and was extremely patient , helpful and resolved the problem quickly. I will be calling here or shopping at the Prairie du Chien US Cellular the next time I have cell phone issues.
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July 2021 by Shelly Crandall
I bought a phone for my mother in law. They could not access her apple ID, (which is our fault) We had to go home - find her ID and get logged in. The contacts were not sent to her phone so we had to go to another US Cellular store to get it programmed. He told me that she was eligible for screen protector, case and wireless charger. I asked the rep 4 times if this was an extra charge - he kept telling me it was part of the package. WRONG. It was not only part of the package IF you changed plans. We did not change plans! UNEDUCATED on the plans. I called them right when they opened at 10:00 AM. - left a message and they were to call me back. I called again at 2:00 PM... they were too busy to talk to me! And guess what..... I have not heard back from them...3 days later! HOW many times do I have to call just to get help from them? Come on!!!. SO disgusted!! Save your TIME and go to another US Cellular location.
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July 2020 by Todd Folyer
Worst. Service they the workers can't fix the phone and they have on their data base and still don't fix it. The one I went to is by Walmart in Prairie Du Chien Wisconsin
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February 2020 by Lisa Lenth
In Nov 2018 I switched to US Cellular because Verizon does not service our area in NE Ia. My experience with the US Cellular PdC office has been nothing but disappointing and misleading.
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July 2019 by Jacquelyn Thompson
Helpful staff
