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April 2024 by Janice Otto
I went thru Culver's in Neenah, WI today about 3:45 p.m. and ordered a cranberry chicken salad with vinegarètte dressing. After I placed my order, I realized I intended to order raspberry vinegarètte dressing. When I got to the pick-up window, I asked the girl at the window to change my dressing to raspberry vinegarètte. She said ok. When I got home, 20 minutes later, I had NO DRESSING AT ALL!!!! I called them to let them know. All I got was an apology & an offer for some coupons. I paid nearly $10.00 for that salad and can't even eat it. Way to go Culver's. No wonder you can afford to advertise so much. I will never visit this Culver's again. She did suggest that I could come back for the dressing & coupons. Are you kidding? I recently had surgery & have to depend on friends or family to drive for me. There is no way I could, or wanted to go back & go thru that line again. I just wanted you to know Neenah Culver's has lost another customer for good. I hope you spend my money wisely. Thank you,Janice Otto
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April 2024 by Amari Jones
Culver’s of Elgin IL located on N McLean BoulevardManagement is horrible& the owner ROSS is full of it!Because he’s known his “team” for yearsHe refused to believe his management is unable to control their emotions & allowed management to disrespect & throw things at me as a former employee out of frustration because the restaurant was busy & she simply had to do HER JOB & when I expressed my frustrations I was told I just need to “let it go“ I understand being overwhelmed or whatever the case may be but because he is well known & “respected” I am unheard & treated unfairly ;)
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March 2024 by Sam Dooley
I will work for Culver's a gone if get rid of Coke
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March 2024 by Ernie Athen
Went to the Culver's last year at this time and had a walleye sandwich.The rib bones were still in the so -called filet.emailed my local Marion Iowa Culver's and was emailed back that is the way they come. Fast forward to this year , ordered 2 Sandwiches got home and there was No bun on either.Called Culver's and told them was told they would send me coupons for 2 new sandwiches.Never seen a thing in the mail
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February 2024 by walt brown
Food was good went to Order dessert and was told I had to order what the flavor of the day was or else I proved my point very rude
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January 2024 by Ashton Bruzan
Worthless help on a situation would not recommend any of their stores they are all ran badly and don't care about people
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January 2024 by Dan Brown
We had a horrible experience at one of the local restaurants, Grimes Iowa. The staff overcharged us for our meal. We brought it to their attention, and between the 2 of them, with a calculator, they could not figure it out! I told them it simple math, deduct the amount from the money we paid and that’s what they owed us. After about 5 minutes they still couldn’t figure it out! We finally asked for all our money back and the coupon we used, which they did give back and we left. One of which was a shift supervisor!! We called the corporate office and told them about our situation, and their response was thank you, we will use this as a training situation!! They didn’t care either!!! Called store owner/manager, they wanted copy of receipt which we sent them and still haven’t heard back from them! Seems no cares anymore about very poor customer care!!! Avoid this Culver’s!!!
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October 2023 by Amy Osborne
An employee by the name of Brooklyn was kicking doors and having a melt down at the Meijer Way location in Lexington, KY.She was mumbling jibberish and very irritated. I would put her in the back of the building, not in the front, not in customer service.
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October 2023 by Randy Brennum
I was upcharged without my permission. When I brought it to their attention I got attitude. I then emailed them my complaint and received back a corporate form letter apologizing about "my incident". Pretty sad that they dont even care to read the complaints and reply with actual information from my email.
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October 2023 by John W Stevens
Recently, my father dined at what he said was a Culver's restaurant in far south-suburban Chicago -- and raved about the experience. Given his comments, I thought I should try Culver's -- and, on Oct. 16, 2023, I stopped by its location in Greenfield, Wis.My father -- 83 years young -- must have been mistaken about where that outstanding dining experience took place. Frankly, my experience at the Greenfield location was the exact opposite of what anyone would consider a positive visit.I arrived at about 5:30 pm; the restaurant interior was fairly busy, while the drive-thru was swamped. I ordered two grilled chicken sandwiches and a medium drink. During the long wait for my food, I counted at least 15 employees on duty.The food -- grossly overpriced -- was merely okay; with the "grilled" chicken seeming to be more "microwaved." And of those 15 employees, none apparently was tasked with cleaning tables -- I observed several tables with crumbs and other debris atop them.This was my first -- and last -- visit to any Culver's. And in today's society, it's hard to know which is worse -- that a restaurant can be this bad; or that so many people can be duped into thinking it's that good.
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October 2023 by Jodie Baxter
Went to Lockport Culver’s on our way home and paid for 2 cheese sauces and didn’t receive them and they messed up the burger went to the new lenox one which is closer to our house and they told me there technically isn’t anything they can do for me so had to buy a third cheese sauce just to get one due to the kids not eating their fries without it. Btw wasn’t even 1/4 full. So happy that after all that got to go home and eat cold food. Customer service needs to step it up. I wasn’t asking for you to remake my food just wanted some lettuce tomato and the toppings that were not put on the burger and cheese sauce.
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September 2023 by T. Quizzle
Culver’s is great. Sad that so many people come here moaning about every little thing. Y’all sound like the most miserable whining children. Culver’s is the only fast food company I know that is good for the community.
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August 2023 by Pam Chorbagian
The past 2 visits are the issues for me. Culvers is not across the street from me. I am not going to go back to pick up items forgotten by staff.Last week I ordered chicken tenders. I received ONE container of dipping sauce. Ok, annoying. I will use it sparingly. Tonight, my husband ordered food including an 8 piece chicken tenders pack. Again, ONE container of dipping sauce. What?Things had improved but obviously have gone downhill again. I will now sit in the line and open my bag to inspect the entire order before leaving. Really annoying ?.
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August 2023 by Debra Post
Hubby & I decided to go have a picnic & stopped by the Big Rapids, MI Culvers for food. Drive through couldn't understand anything we said, had to repeat our order many times. I had to get out to get our sundae because they forgot to give it to us. When we opened our bag our order was missing the fries. We were very disappointed & will think twice going back. Stop hiring kids that just don't care.
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August 2023 by Barbara Eckl
Fish was alright. They did not give us any rolls. They gave butter?No napkins. And no ketchup. Took 35 min to go through the drive thru. You have lost me as a yrs long customer
