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April 2023 by Robert Barclay
Product was fantastic. In store printing options arw great. I have used them many times for large format printing.
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December 2022 by Olivia Rickert
Apparently having a beware of dog sign warrants being verbally harassed and insulted by the delivery drivers. So rude!!! I wish I they had name tags so I could specify which driver it was. There is no excuse for this kind of behavior. I am sorry you were attacked by a dog, but you don’t need to make me feel bad for having a sign on our front door.
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November 2022 by Maureen H.
If I could rate this location zero I would. I shipped a box of antique dinner ware set which was bubble wrapped and wrote the word "fragile" on every side of the box and it still reached it's destination broken. It was a family heirloom. Very disappointed and cannot be replaced. Will never use them again. Saw online how employees purposefully dropped shipped items because of company grievances. Terrible.
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February 2021 by Damien E.
The store manager Patricia is the most lovely and helpful person I've ever met. Especially at a FedEx store. This is what I call EXEMPLARY customer service. She walked my girlfriend through every step of opening a FedEx account and creating a complicated shipping label situation involving a valuable item she left in another country. I'm highly impressed at how knowledgeable and kind she was.
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October 2020 by Brian Burk
I had a print order for work that I needed completed. I ordered it through Kinko's main website and waited... after 7 days I called the store closest to me (Racine's branch) and a very nice lady Patricia told me that it was delivered, which it was not. She quickly took responsibility and said that she would take care of it. I received a call a couple hours later and she had reprinted the posters herself! That's amazing customer service. Patricia, you have a customer for life.
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July 2020 by HD Patel
They lost my package with my Passport which I had to sent to a travel agent. They can’t even locate it and when they track it last location it shows is milwaukee. Bad management of packages from this location.
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July 2020 by Custom Vintage Keyboards
Great service. Had the pleasure of dealing with Dena at this store. I live and work in Los Angeles and bought an electric piano in Racine , Wi. I was able to have the people drop it off at this pack and ship location where Dena took great care in preparing a box for my electric piano. I appreciate the attention i was given considering im on the phone 1500 miles away.
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June 2020 by Brian Ketterer
I needed passport photos taken and completed the application through Fed Ex online. I paid $360 extra for expedited service and the website sent me to the Racine location for my photos. When we got there, they indicated that their camera does not work. We had to drive to Milwaukee immediately because there is a 24 hour window to get the photos after completing the application. Either the website needs to be updated to reflect capable locations or management at that location needs to make sure they have the necessary equipment. The staff there is always nice but it puts them in a tough situation for a time sensitive matter like this.
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June 2020 by Ashley Diener
Thank you to Dena who was so incredibly helpful with my order. Her customer service regarding my wedding invites made my corona-wedding less stressful. Thank you!
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November 2019 by Charles Wasik
Shipping and office related transactions have always been top notch for me. Staff is always helpful and friendly. Today I shipped a box that weighed a little under 4 pounds going from Racine WI to a city in MI. 2 days @ 16.00 compared to USPS 3 days for nearly double the price. The only thing hinky about this location is getting access to it, parking and exit. It's an outlot to "Village Center". FedEx shares a building and parking with Bentley's Pet Store and Starbucks. Starbucks has a drive through in addition to the customers that use the parking for indoor and outdoor seating. The access to this parking lot also feeds the business next door, Noodles and Company. There have been a lot of near misses entering and exiting these 2 parking lots.
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October 2019 by MaryLee Hetland
The woman who took care of me was amazing! As someone who has worked in the customer service field for 40 years! She is awesome!
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May 2019 by Rose petal
They just put your stuff down and leave now someone took my clothes and I'm MAD, great job
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May 2019 by Tom Koritsaris
Send a package overseas the person wasn't there to receive it they charged me $75 for the package to come back and the destroyed the package while it was there because I they never got a hold of me on the first try don't waste your money with them it's a reason why they have a 3.8 UPS is 10 times better truly treated unfairly
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May 2019 by Noah Tracy
Passport photos taken outdoors :(
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April 2019 by Pink lemon
They just put your stuff down and leave now someone took my clothes and I'm MAD, great job ??