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January 2024 by Rat Rod Jay
#1 The mechanic didn't let the cars system know the oil was changed and the maintenance per warranty was done so the car is still telling me it needs serviced so now I have to go back to get it entered so the computer doesn't code out and null and void the warranty.#2 Your shisty mechanic rifled through my glove box and center console storage box looking for stuff to steal . YES YOUR MECHANIC WENT THROUGH MY CENTER CONSOLE AND GLOVE BOX FOR AN OIL CHANGE AND AIR FILTER CHANGEI WILL NEVER USE FIRETONE FOR ANYTHING EVER AGAIN!
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October 2023 by Tanya Nettleton
I made an appointment with a staff member for a Sunday appointment. I get there to a note on the door...closed, due to staffing, sorry for the inconvenience.No call, text, or email to cancel.VERY POOR COMMUNICATION, RUDE AND UNPROFESSIONAL MANAGEMENT.I try to stay with one place for continuity.But Ill find somewhere else.
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September 2023 by She Is Tristine
Staff is super friendly and knowledgeable. I've had nothing but great service there.
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September 2023 by JaneMarie Schatzman
Fast oil change. Pleasant customer service. Good price.
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July 2023 by Russ Luchinske
Let me start out with - the techs there are competent and punctual. I have no beef with individuals there or their capacity to work on cars.It's more a letter to FIRESTONE COMPLETE AUTO CARE inc/parent company on policy.Confusing experience. I took my car in for an alignment after having my tires replaced (I have lifetime). They finished in the amount of time they said - even a little sooner. What puzzled me is that they told me they couldn't adjust the rear toe because there were "rusted bolts". Something about how "we're not allowed to force rusted bolts" as an explanation was given to me. The result was that my alignment was not completed and I was given the keys. What kind of policy is that for a COMPLETE AUTO CARE business to have that they can't work on my car because of a rusted bolt? That's ENTIRELY in the realm of what a mechanic or service technician should be TRAINED to circumvent.Also, and this is far less annoying but equally as puzzling, the guy handing me my keys told me that the banjo bolt holding the brake line to the caliper was leaking due to it being "probably" loose. I asked him why they didn't just snug it up for me and they told me they can't touch it. THIS IS A BRAKE REPAIR facility and they couldn't tighten a bolt. Whatever, I did it when I got home, and I do appreciate at least that they told me.tl;dr - Sue happy people and lawyers have pretty much annihilated any ability and common sense freedom from the people who take care of our cars.
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May 2023 by JAVIER REYES OTERO
Customer service is decent, but had the car for three days because they keep getting the wrong part. Also there where liise screw and missing screws in the part they did fix, had to pay someone else to get the bolts(4) and re tye everything to specs.
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March 2023 by George Anthony
The accept Wheels vehicles so that’s helpful. They got me in and out in less than a day. Thanks!
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March 2023 by David Olson
The level of trust I have in this location is about as high as you can get. I took my car in because one of the wheels was making a scratching sound occasionally. I figured I’d need a new rotor or at least new pads. After the inspection, William told me there were no problems and gave me a simple fix to perform if it starts happening again. Most other places would have run up a bill and charged me for stuff I didn’t need. I highly recommend them!Service: Brakes
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February 2023 by Hannah Williamson
Store has a new store manager and he is awesome. I highly recommend talking to William. Reviews from a year ago and before are not a representation of how the store is now. I am very happy with the service the store now provides. Thank You WilliamServices: Air & cabin filter replacement
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February 2023 by Brent Wiedemann
They’ll over charge for parts and take zero responsibility. Just support your local shops, they actually have a reputation to uphold.
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February 2023 by Matthew Schuett
It's been a year or so since I got a oil change and I was told my truck was going to be serviced on site but to my surprise I seen my truck being driven off the lot and joy ridden.when I got my truck back the dipstick was out and no oil in it and I filled it before going there. All I got back was a higher bill and my truck was damaged and I'm still have repairs to do. Never againService: Oil change
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January 2023 by libby prudhom
They were very thorough with explaining & breaking all work done on my vehicle . Got me in two days before a snowstorm and got me done in a two hour time frame. Great placeService: Tires
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December 2022 by Pierre Metoyer
Fast, professional mechanics. Fairly expensive, so be prepared for that. It's the price to pay if you don't want a shade tree mechanic to take 3 weeks to fix it.
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November 2022 by Marsha Connet
I stopped in just to check out my tire pressure. I didn't even need to get out of my car. They checked all four, added the air I needed and after a well earned tip to the guy who did it, I was on my way.
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November 2022 by Abraham Nuno Martinez
Bro these chimps will literally cross thread all your bolts . Thats all i have to say. Its been this location only so far.Service: Tires
