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November 2023 by Chuck Fell
Very happy with Boucher and the Boucher employees. They worked with us to get the car we wanted. Ruby and Brandon were great ? Also have to commend the quick service oil change. They were fast and friendly. Even washed my car. Have purchased two vehicles and both my wife and I are very satisfied with Boucher.
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November 2023 by Jodell Lebakken
I took my car in for a recall item and Chris the service manager greeted me and took care of all the paperwork and details. I also checked out some n-used Mazda CX5s and Robert Messer sent me all the info. I came for a test drive he had the cars ready and waiting by the door. He was very considerate and helpful. He made my purchase a pleasant experience. Thank you Robert Messer! Like it told you I had other dealers sending me texts right down the street and You made the difference in where I felt comfortable.
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October 2023 by Simone Jones
My mother, Sandra had an awesome experience with her team, Noah, Scott, and Josh that got her into her brand new 2023, Mazda, CX 30. We enjoyed the experience and she is very happy with her new car. Thank you for making it a smooth and easy process.
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October 2023 by Nevaeh Jozwowski
I came here looking to lease a new car after going to a Russ Darrow and having the absolute worst and discouraging experience. I met with Patricia here at Frank Boucher who was absolutely incredible. She worked hard to get me into the car of my dreams. I felt she actually heard me in terms of things I was looking for in a vehicle as well as the budget I was looking to fit in. Patricia's communication is exceptional. Throughout the entire process she kept me up to date when my car was built and shipped and when it arrived. She even followed up after I took my car home to ensure everything was as I had hoped. Patricia exceeded my expectations and changed my perception on car sales. Before working with Patricia I was discouraged and frustrated as I was struggling to find the perfect car for me. After working with her, I found the car of my dreams, I feel I have the tools to operate my car to its fullest extent with its amazing features, and I felt refreshed as if a weight was lifted off my shoulders. I would recommend Patricia to literally everyone I know who is looking at purchasing a vehicle.
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October 2023 by David Adams
I have bought many new cars in my life time but this was definitely the easiest and the most pressure free experience I have had. You have a great team and Deshuan was awesome. Everyone was extremely friendly and helpful. My wife and I appreciate your commitment to customer service. Thank you
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October 2023 by Sonny Santucci
Drove almost a 100 miles to buy 2 cars and my daughter bought an SUV all in the last few months. Chad Mulholland is a great manager and introduced me to Almer Croox to be my salesman. Both of these guys made it not only an easy transaction but enjoyable. It was actually fun buying cars from these gentlemen. I'm sure I will be back to purchase cars again.
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September 2023 by Bette Miller
We were out looking on Labor Day with no real thought we would be moving forward with buying a car right away. We stopped at one location and the prices were $5K more than what was online, waited over 30 minutes for the sales person we were told would be helping us and then he only ran out as we were in our car leaving, and they only had white. We decided what the heck, lets make the ride out to Racine. Boy was that the right choice! We were met by Bill Perez right away, no high pressure, prices were starting at what we were expecting. Test drove my favorite 2023 Mazda CX-5 in Soul Red. We decided that day we were moving forward. They worked with us to be sure everything would be ready for our pick up that Thursday. Even that was a good experience. The team there were all so personable and engaging. Of course topping that list was our sales consultant Bill that led us from step 1 through pulling out of the lot. Even a follow up email the next week while he was on vacation just to be sure everything was going well. A great experience and I would highly recommend!
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September 2023 by Steve Schommer
Great service, great vehicles. Great service department.Left the lot with a 2023 CX-5 for the wife. My wife had a baby the week prior, Mazda worked with us by having the vehicles at the door ready to test so she wouldn't have to walk. One visit we were 2 hours late due to "baby issues" and every car we asked about was sitting in front when we arrived.
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September 2023 by Jbradbury 354
We had the best experience at Frank Boucher of Racine! Screaming thank the powers that be we got Ruby Munoz as our sales rep! I walked in to the dealership and while waiting in a long line at the front desk, she politely asked if I needed help from her desk. It was a very stressful time in our family's life as my son and I had just got into a crash a few days prior. I told her I was looking for something used with certain qualities and she immediately went to find what would suit my needs best. She came up with a few options, let me test drive them then understood I needed to go over them with my wife. We made an appointment for 3-4 days later so my wife could join and we could agree on a vehicle. We decided on the 2019 KIA Sorento, which she again let us test drive several to get a feel on what to expect at different levels of pricing. We found the one we loved and it's all thanks to Ruby Munoz which gave us the Easiest, Convenient and Most Comfortable car buying situation I have ever had. *Note* I have bought 1 new car and 5 used ones for myself and have went with family to buy over 7 new and 3 used with them in my lifetime. Overall experience was amazing! Thanks again Ruby Munoz!
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September 2023 by Reagan Beernink
Great price, very friendly. Great vehicle. Only issues I have is with the key and the rims. The car only came with one key, they are reaching out to the previous owner to get the other key (not sure why they didn't do this before listing the car for sale). 3 of the rims have some mild curb rash on them, they said if I wanted it to be fixed I would have to get the wheels and rim warranty for $1700. I was hoping this could be fixed by the dealership considering a body shop can do this for well under that amount. I can't give them 5 stars but I would buy from them again. LT, on the other hand, is a great salesman and deserves recognition on a job well done!
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September 2023 by Takarra Hightire
Lee was super awesome! He returned my calland sent a video of the vehicle we were looking at as promised and had it ready when we arrived. The process was so smooth, I’d definitely do business there again.
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July 2023 by Greg Baker
I brought my car in for routine maintenance. The new Mazda building/service center is awesome. Dustin and Ericka were friendly and very professional. I was in and out in less than an hour.
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June 2023 by DIANA RIVERA
I love the new place very comfortable and friendly Christopher A Miller is always kind, nice always let me know everything about my car, and sexy..... don't tell him. Thank you ?
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February 2023 by Alysa Eidmann
Definitely will return to purchase our next Mazda!! Lee McGee was super helpful and very kind. He helped us find the perfect car and was able to work with us in regards to our trade-in vehicle, which had some issues with how mileage was recorded. (Hint: when at the DMV if you need to state mileage for any reason make SURE it is exact!) Everyone we met at this dealership was pleasant. Like I said, I definitely would come back here and see Lee.
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February 2023 by Valarie Czarnecki
Scheduled an appointment on line for maintenance on our year old Mazda6. When I arrived at Boucher, no appointment scheduled. Waste of my time. I really regret buy this vehicle at Boucher Mazda of Racine.
