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January 2024 by Casey F.
A Wholesome Community bunch with Caring Helpful & Courteous employees who are Ready to Help one another & Everyone is Ready for work. everything I need was easily found with a Nice Team of Helpers & Friendly Staff. Thank You Home Depot
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May 2023 by Mike H.
totally 'gangsta'!!! if you're not covered from head to toe with ridiculous, looking tats and 'packing'.... you won't fit in! When we moved here a dozen years ago, this place was totally different... Too bad it's the way most of Racine has gone....There are still a couple associates left who will bother to help you the rest. Just want to be riding around on forklifts so that they can do all they can to avoid any real physical labor.
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April 2023 by Gary G.
Went in to buy a new lawnmower. All associates that I came in contact with were helpful and knowledgeable. They explained what models they had, and wanted to know what I was looking for. All in all, I was very satisfied with the end product. Very well organized store, and cleanliness was par. I even got a 10% military discount on my purchase.
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December 2021 by Christy H.
Ordered a new Christmas Tree through the Home Depot APP with delivery to the Racine Home Depot store. It was a pretty disappointing experience. Shipping was free if it was shipped to the store which is what I did. Because time was of the essence; I was anxious to get the tree home and UP and DECORATED before Christmas I had been tracking the shipment.I saw through the APP that my tree had been delivered to the store on Monday 12/6/2021 @ 12:25 pm.When I called on Tuesday to check on the status of the order, the store assured me they had NOT received. Perhaps tomorrow.When I called on Wednesday they again assured me they didn't have it, but at least I got someone to start search for it.In frustration I went IN to the store on Wednesday and asked for the store manager. She started down the same "we don't have it; you'll need to reorder it" path. The manager could tell I was getting angry. To appease me the store manager agreed to call HomeDepot.com to check the status. She was surprised to hear from HomeDepot.com that it had truly been delivered to the store and they were given the name of the employee who had signed for the delivery. NOW I had the store's attention. I was hearing all sorts of excuses. I accused the store of putting our pre-paid merchandise out on the floor to sell in store. Oh HOW the manager and staff denied that was possible. They would NEVER do that. Low and behold they magically produce our tree and written on the box is STORE STOCK that has been scratched out. No, they wouldn't sell our pre-paid seasonal high demand tree on the floor; MY FOOT!!!Beware of ordering from the Home Depot App with shipment to the store.Wish I could have used zero stars. Needed to give them 1 star to have the privilege of sharing my experience. I've included some pictures to confirm the details of my purchase.
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November 2021 by Anne W.
I ordered carpeting eligible for 5 day install (I paid more than I wanted just to ensure I could get a 5 day install since they only offered 5 day install on select carpeting), my initial quote included the $149 for 5 day install and I told the person that did the measurements I wanted a 5 day install. I took vacation time to be available for the install. I could not see the details of the final invoice because they sent it via text message instead of email, so it was too small to read and after I paid, the link would not allow my to pull it back up so that I could try to read or print it, but since it was more than $200 over my initial quote, I had no reason to think they didn't include the 5 day install since the initial quote had included it. I did not receive a receipt, order number or any communication regarding the install after I paid. I called customer service 2 days later since I was concerned I hadn't heard anything and discovered, after much run around by customer service, that they did not include the 5 day install and could not tell me when they would get around to it. The Home Depot representative at the Racine Home Depot flooring department was very rude when I called and REFUSED to honor the 5 day install. They also did not refund the entire amount that I paid after I cancelled my order. I will not go back to Home Depot again.
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November 2021 by Cool B.
The Home Depot online reservations and reservation system for tools is horrible. First, the online sight did not let me pick the store I wanted in Racine, WI. The site kept bouncing to another store in Chicago's loop. I was finally able to reserve a wood splitter and left a $150 dollar deposit. The night before I need the wood splitter, I received a text message informing me that my reservation was canceled and deposit returned. Apparently, when you rent equipment from Home Depot the renter can keep the equipment for as long as they like regardless of the reservations placed on the item.I had my whole crew ready to go and now have to cancel my project. Why would Home Depot ask for reservations and deposit if they are not sure the item will be available. First come first serve system would seem to work better in not wasting peoples time and money. STAY AWAY FROM HOME DEPOT. Totally stupid system that can cost you hundreds of dollars. I will not be returning to buy anything from The Home incompetent Depot.
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January 2021 by Douglas Hamilton
Great selection of merchandise throughout. Helpful staff to assist you with finding what you need. Always great prices!
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January 2019 by Dadof2many
Friendly staff
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January 2018 by Rosemary Duty
The associates are very helpful. I bought some Asian lilies. I went back and all gone. Do they change inventories every day? week?
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January 2018 by Rick May
Decent selection of plants and garden supplies.