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November 2023 by Brian Roell
Straightforward and great to worth with. Look no further for any car electronic needs. There's a reason they've been in business so long. chris's knowledge is top tier.
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November 2023 by VicsFlix2011
Just had a complete audio system with back up camera installed in my Corvette! Couldnt be more pleased with the sound and quality of the install! Thank you!
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October 2023 by Beth Hartford
Had a remote start installed, they did a great job, and the customer service was excellent!
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September 2023 by Rachelle Koshen
The owner took the time to help me diagnose a problem that was not even something he was responsible for. Also, I've had three of my vehicles done with remote start from this company and they always stand behind their work and its lifetime warranty at a fair price warranty. Can't go wrong with these guys and it's all so been a very fair price.
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August 2023 by Jackie W.
Can't recommend this place enough. Super nice, fast and knowledgeable. They don't overcharge and they get you in and out quick. Will always use them for all our stereo needs.
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July 2023 by Michy C
Fantastic service! Love my new speakers! Would definitely recommend!!
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July 2023 by Bill McClure
Chris and his guys did an amazing job with the installation of amp and speakers on my wife's truck. At first it wasn't loud enough so Chris made the proper adjustments and have a very nice loud clear sounding stereo. If you're even thinking about doing amp speaker anything go see Chris and his guys at Sound Decision. Thanks Chris and crew.
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June 2023 by Jimmie Owens
Thank you so much to Chris and the Sound Decisions team. You really took my kia to another level! Install is beautiful, the sound is beautiful, better than I could have ever imagined. Now I can finally enjoy myself on the long drive to California.I also want to say thanks for taking care of my truck and wife's suv two years ago. You and your staff have never been anything short of extraordinary.To anyone considering Sound Decisions, if you are looking for long lasting equipment to take your vehicle to the next level, Chris and his team of professionals will get you right!
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June 2023 by Jon Frizo
Been meaning to post a review for a bit.Called Chris and asked, “Can you make my Raptor sound awesome without loss of under seat storage?”Took a day or so but he called back and said yes. I really had no idea what he was even gonna do. Just trusted he’d make it sound good.Got an 8 inch woofer installed behind the seat, as well as all new interior speakers. I don’t even know what brand they are. I think the sub is by Hirtz?It sounds fantastic! Regardless of how high or low the volume. Regardless of the style of music. Everything from Trap Hip Hop to my little kids YouTube Baby Bus jams. The whole family loves the sound.The day of the install I had to cancel to push it out due to busy life. The man came and picked my truck up and brought it back lol.Highly recommend.
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June 2023 by Gwen Lutz
All I have to say is WOW!!! Chris and all the employees go above and beyond. We have had 4 cars worked on and have never left unhappy. Sound Decisions is definitely thee place to go. You won't be disappointed.
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June 2023 by Matt Meyer
They hooked up a new harness on the the sound bar on my jeep and then I installed it worked great thank you guys for knocking that out with no problem!
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May 2023 by ken madsen
I have been using sound decisions for years and there work has always been top notch. Recently they installed my old stereo system into my 2021 Mazda cx5 and helped retain the stock look. Your installers did a great job. Highly recommend them to anyone looking to upgrade their car stereo.
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May 2023 by Gary Cline
I wouldn’t bring a car to Sound Decisions to have it vacuumed. This was one of the worst customer service experiences of my life. Owner was rude, dismissive, and accusatory. Ordered the wrong parts and gave lip-service to making the install right but never honored it. They introduced a 1kHz buzz in the sound system that I had to call to their attention and required me to make 5 trips back to their shop to fix. They never did fix it and quit on the job. They even scabbed in mismatched parts in an attempt to disguise the problem.I recently took my 2017 Colorado to Sound Decisions and owner Chris Hilbert for a new amp and speakers, front and back. My truck had all stock OEM equipment so the install should have been pretty simple for a company with experience. I decided to take my truck to this shop because they had a good Google rating. But upon closer inspection, their rating is mostly based on remote starters and other low-tech installs. Not high-end audio. Don’t bring your vehicle to Sound Decisions for a car stereo installation.The process started badly when they ordered and installed the wrong set of speakers for the fronts and blamed Harman/Infinity for their product numbering system. They ordered speakers made for Harley Davidson motorcycles. This should have been a clue to them to investigate more closely before proceeding. They emailed me that they’d make this right. They never did.From the first day, the audio had a 1 kHz buzz that they introduced and couldn’t fix. I’d take the truck back in over and over again and they’d say it was fixed, only to find, as soon as I drove the truck off the lot, there still, was the annoying buzz. The owner even called me a liar in the middle of his store in front of other customers one trip when I told him that they still hadn’t solved the problem. I said “The noise is still there.” “It is not!” Chris yelled in the middle of the store. His installer confirmed it was indeed still making the buzz. Yet they insisted the problem was solved when they called and said it was ready for pickup. It wasn't.They even went so far as to say the problem was with my truck. But at no point did they ever hint at an apology for wasting my time bringing my truck back again and again ti fix the same problem. Worst of all, they couldn’t hear it until I pointed it out to them and they’d acknowledge it. I asked their installer “Would you accept this job if it were your car?” He said no.Fast-forward 5 trips back and forth to their shop, the owner called me saying they were giving up and said they couldn’t figure out the buzz and were going to abandon the job, replace all the original GM factory gear, walk away, and issue me a refund. They didn’t even ask my opinion or offer suggested remedies. They just quit - saying they couldn’t isolate the problem they originally didn’t hear nor acknowledge existed. What a waste of time. 10 hours over the course of a week only to end up right back where I started.All car audio installers aren’t created equally. A pro knows what to listen for. A pro knows how to diagnose problems. A pro works to get a job right. Not at Sound Decisions. They’ll waste your time, not take responsibility for their workmanship, blame you for their mistakes, take shortcuts, and leave you hanging if they run into a problem.UPDATE 4-24-23: One week ago my truck started developing serious electrical problems. Took it to the dealership and they said several ground wires were cut and became dislodged. Half my systems were not connected to proper ground - the horn went out, lights didn't work, and I started getting warning messages on my console. $500 repair. Worked perfectly for 81,000 miles but suddenly goes out after this debacle at Sound Decisions. I can't prove this was Sound Decisions handiwork but sure seems like the result of hack workmanship done by a shop chasing an electrical problem they couldn't solve.Stay far away from this place.
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April 2023 by Gary C.
I wouldn't bring a car to Sound Decisions to have it vacuumed. This was one of the worst customer service experiences of my life. Owner was rude, dismissive, and accusatory. Ordered the wrong parts and gave lip-service to making the install right but never honored it. They introduced a 1kHz buzz in the sound system that I had to call to their attention and required me to make 5 trips back to their shop to fix. They never did fix it and quit on the job. They even scabbed in mismatched parts in an attempt to disguise the problem.I recently took my 2017 Colorado to Sound Decisions and owner Chris Hilbert for a new amp and speakers, front and back. My truck had all stock OEM equipment so the install should have been pretty simple for a company with experience. I decided to take my truck to this shop because they had a good Google rating. But upon closer inspection, their rating is mostly based on remote starters and other low-tech installs. Not high-end audio. Don't bring your vehicle to Sound Decisions for a car stereo installation.The process started badly when they ordered and installed the wrong set of speakers for the fronts and blamed Harman/Infinity for their product numbering system. They ordered speakers made for Harley Davidson motorcycles. This should have been a clue to them to investigate more closely before proceeding. They emailed me that they'd make this right. They never did.From the first day, the audio had a 1 kHz buzz that they introduced and couldn't fix. I'd take the truck back in over and over again and they'd say it was fixed, only to find, as soon as I drove the truck off the lot, there still was the annoying buzz. The owner even called me a liar in the middle of his store in front of other customers one trip when I told him that they still hadn't solved the problem. I said "The noise is still there." "It is not!" Chris yelled in the middle of the store. His installer confirmed it was indeed still making the buzz. Yet they insisted the problem was solved when they called and said it was ready for pickup. It wasn't.If you turned the system up loud enough to drown out the 1kHz buzz, the sound wasn't good. It was imbalanced, hollow, muddy, and boomy yet overly bright. It sounded how an install first sounds before refining it. Car audio is a personal thing and requires tweaking to bring out the nuances. I can't believe they called that project complete. . I asked their tech if he tried to change the speaker attenuation and add passive crossovers to bring the sound together. He said no. I was trying to be understanding. I know finding an electrical problem can be frustrating yet they kept returning the vehicle to me with the buzz in it saying the truck was ready to go. They even went so far as to say the problem was with my truck. But at no point did they ever hint at an apology for wasting my time bringing my truck back again and again ti fix the same problem. Worst of all, they couldn't hear it until I pointed it out to them and they'd acknowledge it. I asked their installer "Would you accept this job if it were your car?" He said no.Fast-forward 5 trips back and forth to their shop, the owner called me saying they were giving up and said they couldn't figure out the buzz and were going to abandon the job, replace all the original GM factory gear, walk away, and issue me a refund. They didn't even ask my opinion or offer suggested remedies. They just quit - saying they couldn't isolate the problem they originally didn't hear nor acknowledge existed. What a waste of time. 10 hours over the course of a week only to end up right back where I started.All car audio installers aren't created equally. A pro knows what to listen for. A pro knows how to diagnose problems. A pro works to get a job right. Not at Sound Decisions. They'll waste your time, not take responsibility for their workmanship, blame you for their mistakes, take shortcuts, and leave you hanging if they run into a problem.UPD
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February 2023 by Debra V.
I can't say enough about Chris and his crew. I purchased 2 remote starts in the last 2 months, 1 for my car and 1 for my daughter's car and each time was amazing. Very kind, informative, hands on to help us get familiar with the new system. I wI'll recommend Chris and Sound Decision to everyone I know. thank you !! Debra and Tasha
