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August 2023 by Sue Moran
Totally love my new backsplash!!
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April 2023 by Jean-Marie Rockweiler
We used The Reedsburg Flooring store for our master bathroom renovation to add new flooring, and convert a jetted tub area into a walk in shower.We had several people recommend the Flooring Store and knew that Matt had become the sole owner and does a great job. We had a great experience from start to finish.Matt was very accommodating during the design process as we came in a couple different times to take samples home, and see what would look best in our space. They also have a virtual system where we were able to see the shower tile and flooring together and what it would like in a real bathroom. It was very helpful to help bring our ideas to life.After finalizing the design and ordering the materials, the job started within a couple of weeks.Derek installed the flooring and did the waterproofing and tile work on our walk In shower. We were blown away with his work. It turned out beautifully and him and his team were friendly to be around. After they were done, they scrubbed the garage floor where they were cutting tile, and even cleaned our doorknobs to make sure everything was spotless.From start to finish we had a great experience, and will definitely be repeat customers!
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February 2023 by Mariann Anderson
My story. I just bought a new house and I was very excited to decorate it. So I went to the Reedsburg Flooring store to check it out. Wow, Matt was very helpful and showed me many options, but he wasn’t pushy like some salespeople. I decided to have my house measured so I could get a more accurate quote. Matt came over and was very professional; the process took very little time and soon I had a very reasonable quote in my email. About that same time, my dog got sick all over my floor. All I could think about is what if that happened on new floors. Decision made. I decided to wait on the new carpeting. I love my dog, Ace, but he is old and sometimes not on his best behavior. Even though I loved all the new flooring selections, the pricing and the great customer service, it just isn’t the right time for me but I will be back! Thanks for such a positive experience.
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February 2023 by Lisa Cochrane
Exceptional, knowledgable, service and craftsmanship with fair pricing and a wide selection. The Reedsburg Flooring Store is now 100% owned by Matt LaRowe, a true craftsman who has provided and installed the ceramic tile, hardwood flooring, kitchens and baths for two homes over the past six years. (He used to co-own this store, and was introduced to us by our builder, who says he is the best in the business.) Matt's work is flawless and he is trustworthy, clean and has the utmost integrity. He also sells a huge selection of carpeting and stands by his products. I would not shop anywhere else -- easy experience with advice you can depend on and perfect installation, trustworthy installation. Besides, his selection of tile, carpeting, flooring and woods is larger than any other store out there and his prices are better too!
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May 2022 by Joyce Sadler
Great selection and competitive prices.They replaced the majority of my surfaces in my house and stand behind their work. Highly recommend this store for new and remodeling projects.
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March 2021 by Jennifer Sturr
STAY AWAY. They came out and took measurements, told us to go to the store to pick out product. We went to the store and the woman could not give us a straight answer on the price per square feet for any of the products, but gave ranges that spanned $2-$5 per sqft which is a huge difference. We did pick out flooring and carpet and sent the product information to get the final quote. Two days passed, nothing. Left messages, no responses. Finally got ahold of the guy 4 days later and he sounded drunk and didn't even remember who we were. Terrible customer service, and very unprofessional.
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November 2020 by G Gorsiski
I had an appointment today at 12:00 p.m. Friday October 23rd, 2020 for a whole house carpet measurement. They did not show up until 1:15 p.m. I asked them if they had masks(we are in the middle of a pandemic), they did not. I drove 2 1/2 hours as I do not live in the area. ( Vacation home) to meet them for this appointment. I had to decline the estimate. I called the store and spoke to Matt ( he said he is one of the owners). He did not seem to care and was not surprised about the no mask. I wish I would have known before making a 5 hour round trip. Ask questions before doing business, LESSON LEARNED!!!!!!!!!
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September 2020 by Ron Miller
Huge selection.
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January 2020 by Steven Burrows
Not impressed. We made an appointment to have our carpet installed, (both used a day of vacation) They were supposed to be at the house around 8 AM. It gets to be 9:30AM so we call the store in Portage and they have no idea what was going on and said they would call back. 10:30 AM we made another call and they said someone should be there. Hmmmm. Here we finally find out at 11 AM when the actual installer (sub-contractor) shows up (no carpet with him) and tells us the van broke down. Understandable. No call back from the store. He tells us that he just found out that he was supposed to be here! Did the van really break down or???? This person did not know that we pulled up all the carpet and had the floors ready to go. He thought he could begin to do what they were not contracted to do. So he leaves to go to Penda and work on something over there while we sit and wait for the carpet to arrive. But what bothered me the most was the lack of communication from the store and to their sub contractors.. So we finally get the carpet here and it is 1230PM. Now the installation, It seemed to go ok. By the way, we had every area that was to have carpet installed cleared and no furniture in the way. As they finish rooms we begin to clean up after the installers. The installers finally leave the house at 830 PM. So we clean the rest of the night. As we look around the next day, we see some issues with some seams. When we get them to look at them 2 weeks later, we are told that is a 'good seam'. Our issues are still haunting us. The bedroom has a visible seam. UPDATE: Since I left this review on their Facebook page, I have now been blocked, so I am unable to see if it is still there. This just shows me the type of business they really are.
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December 2019 by debra ruetten
Nick was very helpful and knowledgeable. If you are planning any floor projects he's your guy
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August 2019 by Anne Elise
Easy to work with, excellent customer service. Installers were superb!
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November 2018 by Sue Adamczyk
If you need flooring, this is the place to come. From beginning to the end of the process, they are fantastic. We will never buy flooring from anyone else!! Thank you Katie, Nick and Tyler!! Great job by all!!
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July 2018 by John Williams
I was hoping to get an estimate to install new flooring in my duplex. After meeting a representative and waiting a week for a reply all I got was a phone call with the square foot cost of the material. No cost for installation or removal of existing flooring. A total waste of my time.
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April 2018 by David Melvin
Very happy with the service, price and installation. Freeman and Nick were very helpful and patient as we struggled with decision on what style and color vinyl plank flooring to go with. Tyler and Warren did an excellent, professional job installing the flooring, and did it in a very timely manner. Very pleased with our whole experience and would definitely recommend Reedsburg Flooring.
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March 2018 by Paula Bobek
When you work with true dedicated professionals and quality products, you get a BEAUTIFUL result. My husband and are incredibly happy and grateful for everything Reedsburg Flooring provided and installed for our new home. They worked within our budget, offered creative options for design and used talented installers. They were always polite and communicative. They have definitely earned our future business and personal referrals. M & P Bobek
