-
December 2023 by Sarah Rogers
WCCU Credit Union is as reliable as their pens! I have had this bad boy on me since 2015 and as 2023 comes to a close, I still have it and it still works. Great staff and easy banking.
-
December 2023 by Brandy Young
Insane down payments required to buy homes. 20% is out of reach for most people I know. Especially on a trailer? We’ve tried multiple times to go through them to buy a home and each time we’ve been screwed over by them changing rates over night. Never working with them again, and strongly recommend against them for loans
-
December 2022 by Dana Westedt
Called the local Reedsburg number only to be answered by a different location. Got transferred to a teller only to again have to listen to an automated message. Very frustrating when I have ONE SIMPLE QUESTION that I'd like answered. Maybe 3 stars is a little high, but I'm trying to remain positive......
-
September 2022 by GreatDane022
I have been with this bank for over 4 years, and I have had countless problems with them. One problem I have had multiple times was my card being locked for no apparent reason. I heard from my friends who were with WCCU that they had the same problem. This was incredibly inconvenient as I would have to call them every time it happened and they obviously weren't open 24/7. Whenever I would contact the bank for something, the person answering the phone was often rude. Another problem was depositing cash. I used to work somewhere where I received cash tips so I would deposit the money at the bank every now and then. When I did, they would often ask "How much money is this?" as if it isn't their job to count the money. The problem with this is they would ask it rudely, abruptly, and before they even counted the money. One time I went in with a total around $330, and I asked to deposit it. She counted the money and asked me, "Does $100 sound right?" and I said no. She counted it again and said, "Does $200 sound right?" and I replied no. She then counted it for a third time and said "Does $330 sound right?" (The exact correct amount) and I replied yes and the money was deposited. Another issue related to my card being locked is there are certain websites that you must call WCCU before you can buy from there, one being BestBuy. I called them and asked why I couldn't buy stuff from BestBuy online and they said it is because BestBuy is a very fraudulent website so I must call them 15 minutes in advance before I buy from there. I asked if they can make an exception and they said no. This was very frustrating since there were items that would be sold out within minutes of being listed on BestBuy, and I would have no chance of getting them since I would have to wait 15 minutes for them to allow me to purchase there. Overall I am very upset with this bank. The fact that I can't contact them about these issues without them getting upset and rude makes for some very poor customer service.
-
July 2022 by John Drennan
1 star due to them have literally zero representatives for anything involving the phone.
-
March 2022 by Brandi Blasphemi
No matter who it is or what questions I have or transactions I need to do they are always so happy to help me. I have only had great experiences here since being with WCCU for about 3 years(?) Now give or take but either way I'm very happy with the bank I use. :)
-
March 2022 by Rachael Bowser
I've been banking here for 10 years now. They are the best
-
January 2022 by Cahit O.
January 5 I just saw WCCU charged me for 1,128 $. I gave them a call and asked them for a reason. They said you didn't send us the documents about your insurance and we made a Insurance for your vehicle. But they never e mail, call or messaged me about that.That's happened when I all ready have insurance. Anyway I sent them my documents and they said that's not full coverage you have to make full one. I said all right and we made new one with banker and then she said you will have your refund in 2 days! I got my refund after 7 days but not fully just 708.83 $. And than I called them back and asked for total amount which is 1.128$. They said we charged you because your insurance wasn't full coverage. There's bank ; they never asked, e mailed, called or inform you and after 3 months they just charged you without your permission without saying anything! That's fraud, that's gotten gain's, that's is robbery and this is exactly injustice ..
-
July 2021 by Michael Bruce
Horrid …
-
February 2021 by buterflycandy
DO NOT GO TO THIS LOCATION LOOKING FOR LOANS. I would not recommend them for car loans or any home mortgage. The loan officers are rude and off-putting. This is the same for baraboo location. They are not helpful and mostly just waste your time. Im not sure if they just hate their jobs or if WCCU has no level of requirements for their loan people. I use to do banking with them years ago and the service wasn’t great but it wasn’t horrible.
-
November 2020 by Rebecca Waldon
As a small business owner, and someone who has worked in bank management, I am thourougly dissappointed in the complete lack of customer service from this credit union. We (my significant other and my children) have several accounts with this credit union, including business accounts. Besides at the time of opening the accounts, we have not experienced any good customer service. At the least, I expect a friendly hello, how are you and a thank you, have a good day. What we typically get is a what do you want to do with this check and then maybe a there you go. I don't usually give reviews but after so many encounters with rude tellers, I just had to give one. Tellers are paid to run transactions but also for good customer service skills. Oh how I would love to teach a customer service course for this credit union. We are seriously considering closing all accounts and moving them to a credit union where customer service is a priority.As an update...I just spoke with Debbie, at the Reedsburg branch, and she was excellent! She has amazing customer service skills and helped solve the issues we were having with address change and debit cards.
-
September 2020 by Robb Thompson
Service is slow
-
June 2020 by Linda Kreiman
We can only use the drive threw...its had to get some things done like this!!
-
May 2020 by Karyn Blesdo
I’d give zero stars if able to. I’ve been in Service Management for many years and at this financial institution it is non- existent!! It’s obvious there are no policies that are followed, they change or “the rules” are bent for some people, but not all. Fees are horrible, terrible online/app experience and more. I’d be able to get over all that if the customer service was better, but it’s THE WORST I’ve EVER experienced. I wouldn’t recommend to anyone. In fact I’ll let everyone I know about my horrendous experiences with WCCU!
-
July 2019 by J Hollendyke
They have handled my financial needs for several years. Ease of use, convenient and rate on both sides (loan and savings) are the best I can find. I'm a believer
