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October 2025 by Carol Patrick
The Rhinelander, Wisconsin store is horrid. I drove 2 hours to pick up a new Sim card this morning because my phone wasnt connecting to the network, even after resetting the network, etc the night before. I was told I needed a new Sim card by the on-line service department.
I drove to the Rhinelander store and told the only employee there what I needed. He took my phone, typed away, and handed it back to me. He told me he attached an e-sim card.
I asked about my husband's phone and he only replied that he was all good, even though he never touched his phone.
Thinking everything was done, we left. Something bothered me about the visit so I called At&t's service department again. I explained what had happened from the time my phone didn't work til the time I was speaking with her. She said the guy at the store DID NOT add the e-sim card. He only reset the network. So, he lied. She strongly suggested that I go all the way back to the store and have them replace the Sim cards on both phones and also set up the e-sim card.
This time there was 2 different guys and when I walked in and started telling him we needed new sim cards, they both started arguing and talking over me, more so the manager. He kept insisting we didnt need new ones because our phones were working. He also stated there were outages even though the outages were never verified by the on-line help or the computer when searching. The manager cut me off twice before I started raising my voice, trying to get him to shut up and listen.
The manager said he wanted respect to which I replied I needed him to stop arguing and listen.
I told him there were notes on our account as to what needed to be done, by technical support.
They finally decided to give us new sim cards but they never added the e-sim cards that the employee on the phone told us to get.
Lazy incompetent employees. This store's incompetence has cost me an additional 2 hours of driving over the 4 hours it would have taken to get to the store and back.
Bottom line, useless lazy ignorant sub-standard manager and employees. Seems they only want to sit on their phones, order pizza, and collect a paycheck without working for it.
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October 2025 by Ricky Roering
On the drive from Milwaukee to Rhinelander with a new phone that was having problems! We stopped at the Rhinelander store to get help.
The 2 employees that helped us couldn't have been nicer! They went out of their way to help us. Took time to explain things and even helped with our account! Never had a person that knowledgeable before! A great experience all around!
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August 2025 by Gordon Baneck
There is nobody there that can solve phone issues i will be going back to Verizon as soon as I can Verizon is a 10+ comparison to at&t
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July 2025 by Jessica Artus
Our local ATT doesn't accept equipment returns, and expect Rhinelander residents to drive to Wausau (one hour away). The website offers a return kit, but no way to sign up for one/receive one. The Chat agent sends me to the same dead link. How do I return my Internet Air equipment without driving all the way to Wausau?
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July 2025 by Mr. G
Graat job by the employees!
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June 2025 by Joan Baptist
Helped use set up our new phone , very knowledgeable and customer friendly . Thank you!
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April 2025 by David Kelley
Need some personal information changed, was changed with no issues. Store associates seemed friendly enough.
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March 2025 by Ann Gallo
I went into ATT store in Rhinelander Wi for some concerns about my phone bill. Jimmy was extremely helpful and knowledgeable. I left with a much lower monthly bill. 👏
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March 2025 by Kelley Piediscalzo
Hands down THE BEST experience at the Rhinelander, WI store the other day. Justin was not only personable but funny, informative, patient, and an all around good employee. I wish every place had employees with his customer service skills! Justin will definitely be our go-to guy for anything we need.
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March 2025 by Jason Bucholtz
Justin and the Rhinelander AT&T store turned a horrible week and encounters with Metro into a very positive situation. So glad I was able to switch to AT&T and Justin made switching easy and he was so helpful and understanding of what I needed with my new phone and plan.
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March 2025 by Gary Groff
Boy, was my visit with James at the AT&T store a great experience. Not only did he solve my issues, he answered all questions with ease and accuracy. What a great guy and employee.
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February 2025 by Burna
Justin was has very helpful and got me set up with excellent new service. Super happy!
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February 2025 by Sandra Armstrong
No one greeted us again upon entering this store. We were new customers for 4 months. We left this store and went to Verizon where we were greeted upon entering, waited 20 minutes and then switched our service to Verizon.
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February 2025 by Todd Ferch
When sighing up I sighed my contract before seeing it.was told my monthly bill would be $47 a month,first bill was over $100,canceled service & I'm got billed for a month I never had service.i also got changed for my phone when it was paid off,service bucks u ask a question u get 3 different answers,will never get there service again!!!!!!!!!!!
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February 2025 by Pam Engstrom
Great customer service!
