-
April 2024 by Chloe Snow
I received an order yesterday and did not receive all my fish. 3 were missing and 1 arrived dead with the others not moving much but still alive. Some of the fish were just underwhelming and I was not impressed with their color but I am glad they arrived alive. Everyone’s water smelt absolutely horrible and really took me back. I also never received an email my order was ever shipped so I had no idea my package was coming. I have written them an email with pictures and used their live chat and haven’t heard a thing. If I don’t hear back soon I am going to dispute the charge. For an almost 300 dollar package you would take better care of their fish and better their packaging. I used to heard good things about this place but I guess things changed which is unfortunate. I wish I read the reviews before I ordered.
-
April 2024 by Marvid Eladiv
Live Aquaria is the Best live Aquaria Aquarium on-line store to buy live Aquaria fish and plants and Aquarium supplies
-
March 2024 by Joe Soultatos
Bought fish from live aquaria several times over the years. Most recent order had severalIssues.1. Paid overnight shipping and had to ask several times for them to issue a refund.2. I ordered 3 lots of a fish, and was sent 1. No communication that they ran out of stock for me to potentially order other fish.3. All customer service responses are canned and response times are slow. You have to ask the same question 3 times for someone to actually read your question, and then 3 more times for anyone to do anything about it.4. As others have said, the water smelled truly rotten when it arrived - so much so that I sped up my drip acclimation substantially to get them out of that water - I usually acclimate over 10-12 hours and did it over only a few hours instead.Get your fish elsewhere. Will not be a returning customer.
-
March 2024 by Shannon Belle Isle
If I could give this negative stars I would. Half my fish never arrived, the rest were dead or dying, non survived. I called the company and explained. They said they will issue a credit for the missing fish and some shipping, then I would have to submit a claim for the rest. They did credit back some to my account then I received an email stating I had the rest in store credit. I purchased some non items and used my in store credit, and it ended up charging me full price. Customer service stated that I did not have any credit even after I showed them the email. They are refusing to refund the money. They have poor customer service and horrible delivery. DO NOT BUY!!!! Believe the reviews
-
March 2024 by Robert Kintop
Won't even answer then phone
-
March 2024 by kirill lebedev
As other reviews stated, very poor packaging. I was charged $10 for the box, which consisted of news paper, paper plate and 1 heat pack. Package arrived with ice cold water and the fish was dead. Ended up filing a claim with my credit card to get full refund.
-
March 2024 by Angela Kotara
Used to only order from this site as they were reliable. Now you wait forever for your order that doesn't come and then they cancel because they don't have what you ordered even though it was available when ordered. Very disappointed. They claimed lack of staff.
-
March 2024 by Kathryn Brewer
I should have checked these reviews vs the Bizrate ones. The Bizrate ones are mostly related to the website with only 1/3 being about the actually product/fish.I ordered a group of male guppies (6) and so far 3 out of 6 are dead within 3 days. Two of the guppies were DOA and one died today.They were very poorly packaged which I believe is the main cause of death. All six of the guppies were packaged into a small plastic bag together.The package itself was poorly packed, with only a single hand warmer to keep it above 70 degrees for 24-ish hours during February being shipped from Wisconsin to Maryland. The hand warmer was also placed at the very top of the box with several layers of paper between it and the fish.When I opened the bag of guppies, the water was filthy and smelled.I believe another one of the guppies will be dead within 24 hours, as he's showing signs of sluggishness and not eating. So it will be 4 out of 6 guppies dead within 3 days.I know it's not my tank because I have a long term catfish, fancy guppy and mystery snails that have been thriving for about 6 months now. I wanted to get more guppies for my single guppy since I moved to a 20 gallon tank a month and half ago. I check my tank parameters daily and have everyone on a diverse and healthy diet.I have emailed requesting an actual refund of the guppies vs a store credit as well as filed claims thru their website so we will see if they are at least willing to do that. I do not want a store credit since I have no desire to go thru this process again.I feel horrible about this because these are living creatures being mishandled. A lot of people think "just fish" but they still deserve to be treated well, especially if they are charging $25 for a group along with $40 shipping.*Edit* They saw my claims and rewarded me with a whole $8 in store credit but have yet to reply to my email. Another guppy died today, as I predicted.I also have another order with them (I placed with the guppy order but for some reason, even tho its just something for the fish, not actual fish, its shipping separately.) and still no update on that order so I asked for a cancellation of that order in my original email as well.I emailed them again today.It seems they reply to all the reviews on here telling people to email them so I'm interested to see if I get the same canned response.*Edit*Another fish died. So 5 out of 6 of the guppies I ordered from this business are dead within 4 days of delivery. I still have not heard from them other than with the claims.They have yet to confirm the cancelation of my other order either.I don't know if there's a way to report this business for animal cruelty but given these reviews, they absolutely should.I can't imagine the conditions all these aquatic animals are kept in if they can't even be delivered overnight alive and stay alive for more than 5 days.Assuming the owners see this review, yall should be ashamed of yourselves for treating living things like this.
-
March 2024 by Vu Nguyen
Live aquaria I don’t wanna be rude or do anything bad but this review that I’m about to write will express how I feel towards this business. I have ordered from your website many times and these past orders have been making me think why I keep ordering from you guys and what you guys are doing at the facility. I’ve ordered multiple times and the orders are either missing half of my ordered or the fish out of stock when I literally ordered it before anyone else. Even though you guys are returning my money back, this has happened to many time for me to even be happy that your sending back the money. I am very disappointed and I will NEVER be ordering from this website again. I will only order if God says to give them one more chance in my dreams. You have lost a customer.
-
March 2024 by Alejandro Solis
I bought 3 anemones and 2 arrived in bad condition and they have already died. I don't recommend buying here.
-
March 2024 by Frederick Spivey
Don't know if this place is under new management or owners from years past but I will never spend another dime with them.I will also let as many people as I can not to order from this company to save them from the experience I've just had.Zero customer service! Zero! Ever been left on hold by Yazid for 30 minutes without hearing anything. Tried calling the last two days and can't get anyone to answer or call back.
-
March 2024 by Jason Ridolfi
Never had an issue before. However lately has not been good. Ordered from divers den. Had one fish DOA, water leaking all over the shipping box. No heat pack. I wasn't happy at all.
-
March 2024 by Wednesday Hughes
My fish were DOA. Cannot get anyone to reply! Guess I’ll have to file a dispute with PayPal!! I wish I’d read the reviews before ordering from them.FINAL UPDATE: I never did hear from LiveAquaria about the dead fish. I filed a claim with PayPal and after investigating, PayPal reimbursed me the full amount. How disgraceful for LiveAquaria.UPDATE: there is no way to reply to responses. Figures. LIVEAQUARIA my order number is in the posted pictures! You can clearly see it. I spent $100 for 6 cherry barbs. Please refund my purchase.
-
March 2024 by J K (Jekin)
Only half shipment arrived. And two fish were either dead or dying. Paid extra for styrofoam and got a cardboard box. Insufficient heat packs. I have used this company 15 years ago with great results. But now awaiting their response to these issues.Update: I appreciate the response. I have sent emails to your customer service and will await their response.I received part of my money back for the missing items. I am still only leaving a 3 star review as the two which died was due to poor packaging for transport.
-
March 2024 by Ryan Yager
I ordered a blue tang, urchin, 5 chromis, and a Duncan. All arrived in good shape.
