Menards offers a mixed experience based on customer reviews. Many customers appreciate the helpfulness of staff members like Becky at the builders' counter and Eric in the electrical department, who provided valuable assistance with their projects. Rick in building materials was also noted for his knowledge and detailed explanations regarding wood selection. However, the store has faced criticism for its declining issues, such as outdated stock numbers, poor lumber quality, and long wait times for assistance. Customers reported frustrations with staff availability, particularly when loading heavy items, and some felt that employees were not attentive to their needs, leading to a disappointing shopping experience. Despite these challenges, some customers highlighted the efficiency of the pickup service for large items and the friendly nature of the staff. Overall, while Menards has knowledgeable employees, it struggles with customer service and product quality, prompting some shoppers to consider alternatives for their home improvement needs.
Becky at the “builders” counter was very helpful today. She clearly answered my questions about how to buy pieces of metal roofing to make a repair on my roof.
August 2025
Great selection but there return policy has changed and it's a bit annoying
July 2025
Rick B in building materials is very knowledgeable. He explained in great detail what kind of wood would be best for the project explained to him. Thank you Rick! 😊
