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October 2023 by Shaun Nelson
I recently paid a visit to Kocourek Honda last week to trade in my current vehicle towards a new lease for a 2024 Honda CRV Sport Hybrid and they took care of me very well. I cannot say enough about the customer service and the fact they really worked with me to get the best deal possible for me. Justin and Casey were amazing and had me into my new Honda within just a couple hours (test drive/paperwork).Other dealerships I have been to in the past have taken much longer and have been much more of a process. The aspect of my experience that was the most impressive was the honesty and transparency of the overall operations of their business. I felt like they put forth the effort to make sure I was leaving with a fair offer, which made me a very happy customer. I encourage anyone looking into a new vehicle purchase or trade in to give Kocourek Honda a call!
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October 2023 by MATTHEW LONSDORF
I dealt with Ana. She is a very pleasant person with the patience of a Saint. I had put a $500 deposit on a vehicle and then backed out, only to change my mind, and then backed out again. Ana was very professional and understanding with me. There were no pressures or markups at the dealership and I can't recommend Rhinelander Honda enough. Awesome experience and I hope to buy my next vehicle from there in the future.
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October 2023 by Cathleen Rogich
Just wanted to share that I recently stopped in to get assistance at Kocourek Honda in Rhinelander, and was fortunate to have met sales consultant Brad Paddock, who went above and beyond to help me. I highly recommend Brad and his team!
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September 2023 by Brian Jirgl
To make a long story short we bought a SUV from Brad Paddock the sales rep. 2 months later after never taking ownership of the car because it had and issue that they said they would fix but never did. We had to refuse the vehicle and they did give us our money back. The sales manager, Store manager and service department ( Amanda ) were great. But I would never buy another vehicle from "Brad P. " again. He never called to inform us of the status of our car, when I called he always gave me a different answer than the service department would give me. Apparently his ideal of a sale is make it and never talk to your buyers ever again.The care we received from the rest of the staff here was excellent, but Brad will never ever sell us another vehicle again.
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September 2023 by Dennis Mikkelson
If you're looking to buy a new vehicle or even just trade yours in, this is the place to go! Ana and Justin were amazing to work with. Ana found us the van we were looking for, from a different Kocourek lot, and then brought it up to us. Justin made us a great offer for our current car and said the offer stood whether we bought the new one or not. We never once felt pressured and are extremely happy with our new to us van!
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September 2023 by Amanda Bauer
Everyone at Honda was so nice to work with, the sales manager Justin Schwartz was Very knowledgeable and helpful with the sale . Eddie did a great job answering my service questions . Definitely recommend this dealership if your looking to buy or service a vehicle !Thanks again everyone at Honda !!
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August 2023 by Pete G.
On July 10 brought in our Honda CRV for tire rotation, oil change, and to install a roof rack. It had to remain overnight because the staff - who were very courteous and professional - said we needed to replace two seatbelts due to a recall and they said they didn't have all the materials/parts on the 10th to change them out.The next day, July 11, we received a call saying there was a small crack in the windshield and they asked if we had noticed it before. This was an odd question as prior to doing the tire rotation, oil change, and installing the roof rack, they did an inspection and noted no damage on the exterior of the car. We were surprised about the crack as the car had been in a secure garage for the previous 10 months while we were deployed overseas. The staff said they would investigate and called prior to closing and it was decided we would pick up the car on Wednesday, July 12.On July 12, the staff showed us the crack and we immediately knew that it was new since it was about 8 inches in length and directly in the driver's field of vision. We also noticed that the crack terminated at the windshield molding where there was a very noticeable dent. To us, it appeared that the dent was likely made by a tool or some sort which likely hit the molding and also cracked the windshield. The service manager posited that it could have been made by debris from the storm the previous evening when the car was outside, though no other cars appeared to have any such damage and there was no debris on the ground suggesting as such.They said she checked with the mechanic and they assured them that they were very careful during the installation of the roof rack and did not remember anything specific happening that could have caused it. To the service manager's credit, they took responsibility for the windshield and had it replaced on July 17.However the matter of the damaged windshield frame remains. Our insurance company estimates the cost of the damage to be $264.77 - that cost may not include removing and re-installing the roof rack in order to replace it. I reached out to the dealership manager and the Kocourek VP with the text above and have not received any response. Not sure if they are trying to cut costs or corners, but their service definitely gives one pause.
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August 2023 by Jason Cooley
What should tell you the most about this dealership is the fact we drove 8 hours from Indianapolis, IN to purchase a vehicle. Now we were looking for a specific car (red Buick Cascada, low mileage) but we had offers on 4 vehicles with 2 only be 4 hours away.We spoke with Brad (salesperson) over the phone and explained where we were, what we were looking at and what I was willing to pay. He took my offer to Justin (sales manager) and we came to an agreement barring everything checked out upon our arrival. The car was as described and we were very happy with the whole process. I was nervous driving that far for a car, but Justin and Brad made the whole process so professional, upfront and non-pressure, I would not hesitate to drive up again if they have a car I’m looking for; honestly I may look to them first for my next vehicle!
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August 2023 by Lucas Price
Had a very nice experience buying a new car from Kocourek Honda. We wanted to purchase a 2023 Honda Civic Hatchback. Casey did an upstanding job making that happen. She was very responsive with text messages and very knowledgeable with her answers. She went above and beyond to for us. It is nice to know that they don't just sell cars but, seem to care about building trust with customers.Thank you,Casey and The Kocourek Honda Staff
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August 2023 by Heidi
We are very pleased with the outstanding service we received from Ana and Justin. We would recommend this dealership to anyone looking to purchase a new or used vehicle. Their knowledge will help you make the best choice for you. Thank you so much!
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July 2023 by Jon Lamp
Need a new or used vehicle? This is the place to shop. We purchased a 2022 Hyundai Sonata last evening and the service we received was the 1st buying experience of a vehicle that I truly enjoyed. From Brad or salesperson to Justin and on to Kaleb the business manager there was never any pressure to buy, only honest upfront communication which my wife and I truly appreciated. Thank you guys, that cars got some zip. Our next purchase will definitely be at Kocourek Honda of Rhinelander
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June 2023 by ben krieg
I recently bought my 2022 honda accord from kocourek honda and had a wonderful buying experience. My salesman and sales manager justin were great to work with. Thanks again for everything!
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March 2023 by Christine Smith
I highly recommend this Honda dealer!! After trying to deal with a Honda dealer close to home, not getting anywhere (long story) and my phone call not returned after leaving a very detailed message I decided to go elsewhere and am so glad I did. Maria was able to get me in right away and they even had the parts in stock (fuel injectors) which saved me another trip! This is how customer service is done!! Thank you so much!!
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August 2022 by Joshua Zalewski
Absolutely disgusted with my experience with this dealership. Selected a vehicle online, called and talked to a sales associate, told them this is the one I wanted, confirmed it was available, arranged my work schedule and child care around getting there as soon as possible (the next day), completed the bank pre-approval for the loan, and got a call and told me they sold the car within two hours of my appointment to purchase it. Definitely will not be doing business with this dealership in the future.
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August 2022 by Jordan Wolfer
They will screw you over on your trade! Never going to this dealership again, especially not going to trade in a car here! Gave me below blue book and fed me some B.S about different things wrong with it and the tires. Checked a few days later and they have it posted for sale for more than a 9k profit! I understand needing to make money, but that seems RIDICULOUS!