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March 2024 by Greg Laatsch
Arrived at the store with a tiny stone chip with a small crack line on each side of the stone chip - less than 1/2" total crack line. Was advised there is the potential for the windshield to crack further during the repair process. "Don't worry the cost of the repair can be applied towards the purchase of a new windshield". We felt like they were preselling a new windshield rather than trying to fix the chip. 20 minutes later the repair guy came out and said the windshield did crack during the 6th step in the repair process. Didn't understand why there were so many steps to repair a tiny chip. Now we have multiple crack lines that are multiple inches long going in multiple directions and don't begin at the spot of the original chip. They wanted to know if we wanted to proceed with a complete windshield replacement. We've had multiple larger stone chips repaired in the past without ever having an issue or being advised the windshield could crack further. So 25 minutes later and $188 we left the store with a bad feeling and a damaged windshield.Now two days later the cracks that were caused by the process and not associated with the original stone chip have spread across the entire wind shield. How much pressure is exerted to cause new cracks and why? It's one thing to say the process could potentially fail and worsen the existing chip/crack, it is another thing to leave the shop with brand new cracks that now require an entire windshield replacement.Additional Update: SafeLite quoted approximately $1200 to replace the windshield and recalibrate minus the $188 I've already spent. Included in the cost was $650 for the recalibration process. Today I called my car dealer and he recommended an auto glass replacement competitor. I called the competitor and was quoted $724.99 total including tax. The recalibration portion was $320. Basically almost $500 less than SafeLite. Buyer beware...
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March 2024 by Sausheen La Barge
Very unsatisfied.. all my vents by the windshield were broken or missing...My windshield fluid hose was disconnected n not placed back where it should have been... It sprayed all over under the hood.. was never told or mentioned about this after I paid for my service from them... Over 350$ n not even an apology or no written notice on the incident
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February 2024 by Paul Vranish
They waited to help me, when I could not get an appointment. Super people!
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November 2023 by Sydney Rhody
They were fantastic! It was easy to get an appointment. The waiting room was warm. The price was less than I expected. They went above and beyond for me without asking them to and they replaced my cracked windshield within an hour. I'm really happy and appreciative of their workmanship. Great value and these guys clearly take pride in their work. Thank you!!!
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October 2023 by Coco LaFousfous
Appointments encouraged but easily made. We went for a chipped windshield. We were told it'd be about a 30 min wait. But we were in and out in less than that. It was a very comfortable waiting room, snacks, beverages and some of the most comfortable waiting room chairs I've ever seen.Highly recommend this business
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August 2023 by Joel Waalkens
Professional and swift service, no idea what they cost because it is always covered by my insurance. The staff are friendly and explain the entire process to you.
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August 2023 by Keith Radliff
Repair was done quickly and with excellent quality.
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July 2023 by Fay ZOERN
Always have quick service and friendly employees.
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June 2023 by tanner K
Couldn't get on the phone with a person, they have it all automated.
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June 2023 by Jill Schultz
Had a small issue with the seal on our windshield. I stopped in to see if they could fix it before our vacation. They were awesome about getting it taken care of!
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June 2023 by Kevin Janz
Joel was awesome to work with and exceptionally helpful. Had a new windshield in 2 days after filing my claim. The entire process couldn't have been easier!
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May 2023 by Diane Schulz
Safelite.... Great company to do business with. You're in and out in no time and they easily and generously help with questions and concerns and, needless to say, they're work is outstanding. Thanks much and Keep up the good work!! ?
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March 2023 by Chris Raasch
Our windshield was expertly repaired while we waited. Thank you!
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February 2023 by Jessica Giles
They didn’t check with me before they replaced my windshield and it’s bit same one they replaced. won’t take responsibility, always someone else reason. smh
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February 2023 by Jessica G.
Can't reach ANYONE at the location. Was told it would be same EXACT windshield they took out, it's not and no one will response to my calls nore cannot reach anyone to talk with. Poor Customer Service!
