River Falls Ace Hardware is a locally owned store that prides itself on exceptional customer service and a strong sense of community. Customers frequently commend the knowledgeable and friendly staff, who are always willing to assist with projects and answer questions without making anyone feel rushed. Many shoppers appreciate the diverse inventory available, even if the prices are not the lowest in town. The store stands out for its personal service, with staff members taking the time to help customers solve problems, exemplified by one customer who received valuable plumbing advice that saved them significant money. Reviews highlight the commitment of the team, including long-serving employees, who are dedicated to providing quality assistance. Unlike larger chains, River Falls Ace Hardware offers a welcoming atmosphere that fosters a sense of connection among shoppers. Customers express gratitude for the store's willingness to go above and beyond, noting that it is a reliable alternative to big box stores. Overall, River Falls Ace Hardware is recognized as the "helpful place" in the community, where helping customers is the top priority.
