Victra, a Verizon Authorized Retailer in Saint Croix Falls, WI, is known for its friendly and knowledgeable staff. Customers appreciate the staff’s expertise in helping them choose the right devices, including phones, tablets, and wearable technology, as well as accessories and device protection. Many reviews highlight the excellent customer service, particularly from staff members like Kayla and Shawn, who go above and beyond to make the experience easy and seamless. Kayla is praised for her kindness, knowledge, and ability to put customers at ease, often helping with setup and technical questions. Shawn is recognized for his helpfulness, honesty, and ability to save customers money, as well as assist with difficult tasks like recovering lost data. Overall, the store aims to connect technology to life in a trustworthy and fun way, providing a positive experience for those looking to upgrade or learn more about their devices.
Victra does a nice job, but customer service over the phone is absolutely horrible! Techs, support, any of the customer service people were all nice, but played pass the buck for weeks on end and I spent about 40 hours on hold with no resolution. George finally got the job done, and A J delivered the phone admirably
August 2026
My phone died and I was out of town. Stopped into the St Croix Falls store and George hooked me up with a new phone. Very knowledgeable and helpful. Fastest and best service I have had.
June 2026
AJ was great to work with. Very knowledgeable and helpful.
