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May 2023 by Shushan Royer
I was in the store needed help, Jack was very professional and helpful.He gave outstanding customer service. Thank you!
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November 2022 by Jay Rhodes
Went in to make some changes to my account and Chris was the one who helped me out. I was able to get everything taken care of and the service was great. Chris is the man
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June 2022 by Joann Kaczorowski
Neph, was very helpfully! And very good a costumer service! Good job, Neph!?
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April 2022 by Tyler Mccambridge
The employees at this store were very helpful.
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September 2021 by Ashley Goszinski
The worst customer service ever...don't go to metro pcs anywhere....!!!
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June 2021 by Charles Megal
The young lady who works at this Metro store is a ROCK STAR! She was incredibly knowledgeable, polite, and very helpful. The complete polar opposite of the kind of service I received at Sprite. It was a ☆☆☆☆☆☆☆☆☆☆ experience.
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May 2021 by Keith Bauer
Very helpful with the phone swap ?
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March 2021 by Richard Priest
By accident I deleted a few phone numbers and couldn't find a way to retrieve them and when I called the help line I was told that it was easy and to take it to one of the stores and they'll be able to help me, so I went to the one in St Francis , it used to be on 20th and Layton but when I told him my problem he said there was nothing he could do even though i told him that the help line told me to bring it there he said sorry can't help and didn't even look at my phone, all he wanted really was for me to buy another phone saying how old mine was, that manager or sales person I've dealt with before and he is always busy on his phone when I visit there he actually asks me to hold on a minute? Why do I have to wait for service because he's too busy on his phone?
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December 2020 by Marilyn Garlie
Luis is a great customer service hero!He is very helpful and sets up our phone for us and answers all our questions!!!
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September 2020 by Dawn Keller
They seem to over charge there customers.
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August 2020 by Joel Lander
They care here alot.of other stores dont
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August 2019 by The Maxwell Family
I recommend you do not go to this company because they is not in the best interest of their customers they are in the interest of making a sale.
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July 2019 by Nicole K.
Horrible customer service! Went into store twice first time to find about warranty information was handed a flyer and told call this number treated like I was intteuruping the associate. I called found out there was nothing metro could do for me in regards to insurance because when I switched the phone to another number on my account it canceled the insurance. So I went back to the store to try and get the same phone which had been on display the week before. This time I was told they no longer had my same phone. I picked another same brand Moto phone which was same price point. I was told they didn't have that either. So I asked if metro would comp. Me the difference on another phone. Being that they didn't have a phone similar to mine that wasn't 20-40 dollars more expensive and being that he wasn't able to even attempt to try and find what I needed at another location or even attempt to explain the difference or what might work for me I was back to intteuruping him again. He did help the man that came in after me and did hear him groan and say to him that he was going to make him work. Also when I said to him that he really wasn't providing customer service. He then had the nerve to laugh and say that he didn't break my phone and not his fault I didn't have insurance. He then told me I was being rude because I wanted him to do his job and help me find a comparable phone at the same price point. He also lied about his position. I asked him his name which he said was LEWIS and told me he was a corporate manager which according to Metro pcs there is no corporate store in our area. I went to the location on 27th Street after calling Metro pcs. The associate there was very helpful and found me what I originally wanted.
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March 2019 by Forever Loved
Can only assume any positive reviews were left by those under the influence not knowing the difference between reality and in a delusional state when they posted.
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January 2019 by Dynah D.
I'm disappointed in the service online and on the phone. I was trying to pay my boyfriend's bill and I went online it wouldn't accept my payment, then I called and tried with the automated system still no luck. So when I was transferred to a real person I was told I had to go into a store and pay because I exceeded my two limit try to pay. This is completely ridiculous NOTHING said only two attempts and what good is customer service if they can't help. This service is trash! No help what so ever now I have to go out in a f****** snow store because of an ineffective system... really pissed
