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January 2024 by Alechia H.
A good selection of pet supplies and feed. The owner is also very responsible for the animals in her care, ensuring that perspective pet owners are well educated and prepared, as well as going the extra mile for the animals she has. These are values I am grateful to see in a pet supply store and worth supporting.
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October 2023 by Kathi M.
My family has been going to Animal House for years and have really appreciated the service there. We have multiple dogs, a cat, and a snake and can find everything we need for them all at one place. Tara is extremely helpful and knowledgeable. And the location is very convenient. I'd recommend Animal House to anyone looking for pet supplies in Sauk City.
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October 2023 by Beth B
Very first experience with this store. Actually stopped tonight to go to the Family dollar store next door. We have driven by a million times but never been inside. The lights were on so we walked over! We were gobstruck when we saw all the cats in the front window!There must have been at least 20 cats in a 12 x 12 adoption room. A younger blonde woman was filling a SINGLE self feeder of cat food as we watched. FOR TWENTY CATS!?!?! She placed the small container along a wall and literally a dozen cats tackled each other trying to get to the one small feeding dish!! It was chaos with some of them swatting at each other to try and get to a bite!Granted, all the cats looked apparently healthy and the room looked clean, with many shelves and cat trees and pieces of furniture for them to climb on, but that room was PACKED with cats, and a single feeding dish!The woman clearky saw us 2’ away looking in the window. She never looked at or acknowledged us in ANY way. She shut the lights off and left the room as the feeding frenzy continued.No more than 3 minutes later, she came out the front door, literally just a few FEET from us, locked the door and walked past us shoulder to shoulder and SAID NOTHING! Not a word!!!!! She went on down the sidewalk, around the corner and out of sight!I have no idea if she was hired help or the owner, but I have never experienced such an incredible example of HORRIBLE CUSTOMER SERVICE IN MY LIFE!We ALL know how Many cats need adopting out there! Here was a JAM PACKED ROOM FULL of cats and not a single comment by this person to encourage business!The VERY LEAST she could have done was acknowledge us. Maybe even say something such as, Hello! I’m so terribly sorry, but I must close the shop on time. Here is our card. Please come back and meet these cats! Bring a friend and tell everyone you know! They all need good homes, and we sell everything you will need to help take care of your new friend!Instead, she left us feeling like we weren’t part of the cool kids club and no one cared that we were there AT ALL! Sad for the cats as we won’t be back, and we certainly won’t recommend them.And PLEASE - you sell bowls! Dobyou think you could spring for one or two more feeders so 20 cats don’t have to fight over one?!?!?!
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September 2023 by Hannah-Cosette Smith
My dog enjoys coming here and visiting with DJ and Tara while I pick out dog treats from the bulk bins and our preferred brand of dog food from the dog food aisle.And by "visiting" I mean getting told what a pretty girl she is while taste-testing the newest dog treats from their stash behind the sales counter. Yes, she enjoys that very much. Once she sees the treat jar is empty at home, she will try to pull me over to Animal House on our walks. Only happens when the treat jar is empty. ?I recommend Animal House for sure. I would agree with other reviewers on the friendliness and knowledge of the owners, and with the owners on the fact that there is no extra room for back stock storage, so when deliveries arrive, there can be some chaos until they get everything put away.
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September 2023 by Jessica Bartes-Hayden
Very friendly and knowledgeable family owned business. They usually have everything I need and always have great advice whenever I have questions on a pet.
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July 2023 by msjinwi
Love the store and the people. Small with a good variety of products.
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July 2023 by Stephanie Anspach
What a great shop,I love the live animals as well as supplies. Pleasantly suprised for my first stop in. Very friendly staff too❤️?
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June 2023 by Will&Nicole Wright
Dj and Tara are great they have great customer service, and they have great prices. Most of all they are down to earth people that won't screw you over like other pet stores. They are very knowledgeable with everything they sell, willing to help you whenever you need it. This is my place my family's place, the best pet store around hands down. So go see them today tell them will sent ya you won't regret it.
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April 2023 by Angel Sanchez
I love the cat room at this place. We call it our family therapy sessions when we go. They always have exactly what we need for our cats and the prices don't reflect a gouge in my pocket book. Thank you for being perfect so we can be the best cat parents!
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April 2023 by brian roelke
Poppy after coming home from his Spa Day. He loves going to see the girls. Not sure what they all do to him, but he always comes home and goes right to bed.
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March 2023 by Rev. Scott W Taylor
Love the atmosphere and the friendly knowledgeable staff. Cat room is awesome too.
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January 2023 by Chad Freymiller
This place is great!!! The small town feel with the same if not more useful products than the bigbox places. I am always impressed with the owners and courtious staff, as they keep a very well cared for petshop... with you and your pets best interests in mind. Absolutely willing to pay a hair more for products as I know the direct impact every purchase has on the owners lives and what they give back to the local community! We need more small businesses like this one.
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January 2023 by Jennifer Thompson
This is a review from a first time shopper, who is not a local. This is my first impression when walking through the door.All these reviews say that the place is very clean and they have a good selection for cats and dogs.. however I did not see that. Granted it's New Years Eve, so the place has most likely been ransacked due to the holidays but the two people up front didn't seem eager to clean up. The moment you walk in the right side of the store is trashed, a massive fish tank (not stocked either with any fish, just sitting), a nice cat tree with a destroyed one on top. And countless other items thrown behind it. We almost missed the loose cat sitting in the destroyed cat tree on top. There wasn't a sign or anything warning about a cat running around. I figured all the cats were inside their adoption room(didn't look to closely on if it was an adoption room) with 10+ cats in it. The cat room was cool, coming from a cat person, however was super crowded. The bird/small animal room was dirty, their supplies for taking care of them were thrown in a corner. The cages as well were not large enough for proper wellbeing. Even if it is supposed to be temporary, those cages were gross. The reptile/fish room was awful. The solitary reptiles were being put together even though there were countless empty enclosures around them. The fish were honestly okay, small tanks for sure but nothing horrifying. Besides the betta fish cups. One of them had a very fuzzy rock bottom, which looked like it hadn't been cleaned for months. The place was very out of stock, however the place was also littered with shipment in boxes. Again that wouldn't have been a bad thing if someone was stocking the shelves, but no one was working at all. The only two people were up front talking to a customer (that I believe they knew). I work in retail, and I would be ashamed to have a customer walk into that. They need someone who is passionate about working there because it's obvious they do not care.
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December 2022 by Eric Roscoe
I'd recommend this store. Not a large section for reptiles, or other pets than dogs and cats, but its always a clean and well maintained store whenever I stop by there. And always willing to support the community. 5/5.
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December 2022 by Andy Brown
I can not say enough good things about this small business and it's owners.they take the time to answer all ?? And treat us like long time friends and family,I have a son with special needs that can be a handful in a store at times and they always welcome him with open arms..I'm grateful for there service and wouldn't get our fish our anything for our tank anywhere else just based on there customer service alone..5*****
