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August 2023 by Adam Yasick
We've used them for rugs and also our basement bedroom remodel. They were affordable, had TONS of options and were great to work with. I'll be calling them for my stairs next!
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November 2021 by colin freeman
Very good customer service and incredible selections
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July 2021 by Lisa Perez
Great carpet installation; long installation times. Our lone carpet installer arrived at 9am and didn't leave until after 8pm, although he worked hard and steadily. He was installing four average-sized rooms of carpet + a stairway. I thought maybe we had bad luck to have only one installer working by himself, especially since he placed multiple calls to get another installer to join him, but the front-desk woman at Willow Creek shared with me that it is common for them to only use one installer. (Our previous experience with carpet installation is that a small team would do the job in a half-day or so.) There was also a five week timeline to get on their installation calendar.If you have pets that need to be locked up for installation or small children who need to be readied for bed, you may want to take the timeline into consideration. Other than that, we really like the carpet.
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April 2021 by Tanya Wildman
We have used Willow Creek flooring to replace carpet in both of our houses. Jay,Krista, and Molly were exceptional at helping decide on the color and style. We have been very happy with the outcome. We will definitely use Willow Creek again when its time to replace my kitchen floor:)
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April 2021 by Tell Pickarts
Willow Creek Flooring exceeded my expectations! The installers and designers were punctual and efficient, exactly what a customer wants. Communication throughout entire process was prompt and courteous. For any future flooring needs, I will look no further than Willow Creek Flooring!
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March 2020 by Betsy McSherry
We had our backsplash done in kitchen, so beautiful
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February 2020 by Kelly B
Willow Creek Flooring was amazing. I went in and told them I was in a hurry to get carpet put in. Told them what I was looking for. Sales person showed me 2 samples. I loved one of them. She scheduled installation the next week. Installer was awesome as well. Great experience. Highly recommend!
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July 2019 by Muhamian Qadir
Best installers in the area.
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December 2018 by Robert Rubino
They did not listen or communicate effectively. They installed a broken wood plank in our new wood floors. When asked about it they said it was going to be covered by trim which it wasn't. Then when they sent someone to replace it they just cut out the cracked part with a jig saw and left the broken board in. We are not impressed with their customer service and their inability to listen to the customer and carry out the work that we were told would be done. It was as if they just wanted to finish our project and move on to the next one. Very disappointed. We will not be using them for our upcoming basement project.
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September 2018 by John Vincent
We have looked to Jay and Willow Creek Flooring to complete our flooring projects in our past and current residence. Jay is very professional, listens and works with you, and offers excellent suggestions. His crew does an outstanding job on both removing existing flooring and installing new, whether carpet or vinyl. In addition, they did an awesome job on a back splash and counter top project. We highly recommend Willow Creek, and know you will be very satisfied, as we have been.
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August 2018 by Jan Sloan
We worked with Jay on having all of the flooring replaced in our house. He was very helpful in picking out the best carpeting for our needs. We have cats, so wanted to make sure the carpeting would hold up. The store has a lot of product on hand to choose from and it helped that I was able to take samples home to match colors and their prices are very competitive. Exceptional customer service. I highly recommend Willow Creek Flooring.
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August 2018 by Diane Lund
I can't say enough good things about Willow Creek Flooring. We purchased carpet from them for our entire home several years ago. The cost was reasonable and the carpet quality and the installation were both top-notch.....it still looks as good as new! After such a positive experience we decided to once again go with Jay for a master bathroom/closet remodel, which includes 2 different flooring types and a large tiled walk-in shower. We couldn't be happier. Working with Jay and Krista has been super. They are both very knowledgeable and take the time to explain different products and patiently answer questions, yet are never pushy.....just the kind of people you want to work with when making big decisions!
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August 2018 by Greg Higginbotham
Called for an estimate. The lady that answered the phone was annoyed that I called. She was snotty and hung up on me. All I wanted was someone to install carpet. Good luck with your business with that attitude.
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March 2018 by Amy Pierquet
Willow Creek installed tile, laminate plank, carpet and refinished our hardwood floors after water damage. They were helpful in everything from picking flooring styles to final installation. I highly recommend them.
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November 2017 by Kathy Hartmann-Breunig
Thank you Willow Creek for an excellent repair and new install experience with you. The mess we started with ended with a most wonderful result. You are a 5-star business in my opinion. Thank you! Tom and Kathy Breunig
