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October 2023 by Allen S
Unethical, unprofessional and uneducated staff. Could write 3 full pages about the string of issues with this company. Save yourself the headache and drama.
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September 2023 by Rick
Sadly I had to sell my motorcycle and my wife and I decided that we wanted something fun since we don’t drive long distances anymore.I had the pleasure of working with Trevor the sales person, Aaron the finance person, and Rick the manager. I purchased a 2024 jeep sport S two-door. Ever since I was a mechanic in the army I’ve always wanted a two door jeep. Cloth top as well.I put over 2000 miles on it in two weeks so I thought I better buy the unlimited mileage seven year extended warranty. Gives me peace of mind since I want to keep this even if I get another car.We are having so much fun!!!I want to call out the patience that Trevor, Rick, and Aaron had with me.I highly recommend this team! I wish them all much success, peace and happiness!
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August 2023 by Jordyn Weinfurter (Jo)
I would give 0 stars if it was allowed.All was well today until THIS dealership that's been around since 1912 told us they will no longer work on our vehicle (that's under warranty and they've only looked at once) because they are afraid they won't satisfy us which could result in them receiving a negative survey.Hold. The. Fork.I drive my Jeep everywhere, for everything. Toting around animals, kids, cleaning equipment, vacations, you name it, she's had 14,000 miles packed on her in 6 months. We knew I drove a lot which is why I got the newer car. There's a safety concern happening in which my wheel tilts harshly left or right on its own at highway speeds. The dealer looked at it for 30 minutes which included a road test that confirmed the concern and reprogramming the wheel and said, "your tires need to be replaced because they're cupped and it needs an alignment." We drove off the lot and the concern was still happening.Within a week, new tires and rims were put on the Jeep and it was aligned. The problem was still happening. My husband was in constant communication with the dealership and we got nothing but the run around for going back in. We were told they needed to confirm with the technician when it worked in his schedule to look at it again. Between him and I, we have 35 years in the business. A technician does NOT determine what they are going to look at and when.Fast forward to today, we were asked when we can bring our Jeep back in and then my husband received a call from the service manager stating, "Per the owner, I was told to tell you that we will no longer touch your Jeep. He doesn't feel we'll be able to satisfy you with the repair and doesn't want a bad survey from it."Hold. The. Fork. X2We've both been service managers. We've both had to deal with tricky vehicles many times, we both have never told a customer because of potential negative feedback we won't touch your car. Not for any reason! We have a safety concern, a Jeep that's close to 36,000 miles, and we're now being forced to go elsewhere. In addition to this, and this is the BEST part of this whole scenario, the owner relayed to my husband via email, "Your standards are too high." My husband owns his own auto repair business and does quality work at an affordable price. His standards are high because every vehicle he touches he takes seriously and puts safety as his number one priority.As a side note, we both worked for this dealer as well which is why they were our first choice. My husband also refers clients who come to see him with warranty work to go to that dealer because we trusted them.Word of advice: A car purchase is the second largest purchase people make. When you treat them like garbage after they leave your lot, I surely hope you do not expect to be valued and respected within the community. This is why we both left the automotive industry. We were tired of making someone else's dream thrive when the owner(s)/management were nothing but greedy and only cared about the bottom dollar. This is why we both now run our own businesses.Take care of people and in turn they will take care of you.
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August 2023 by Christine Bulgrin
We had an awesome experience with the purchase of my Durango and 2 yrs. later the purchase of my husband's Jeep Cherokee. Kayla is amazing! She always follows up and checks in with us.The service department is 2nd to none. Angie makes the whole process so smooth and we have always had great service at a fair price. After shopping around for the best price, I recently bought 4 new tires from Schmit Bros. and had them installed, balanced and aligned for the same price as many competitors. Also great warranty, with free tire rotations.
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August 2023 by Aaron Reckinger
Had car thermostat replaced, coolant flushed, and coolant refilled. Wanted to charge me upwards of $780 for those 3 items and luckily had some warranty to reduce it to $370. After shopping around, that price is absurdly high and I'm not sure I trust they are giving a fair price. I'll stick to auto shops now that the warranty is done.
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July 2023 by Kevin Hegel
I've lived in Port for more than a decade and drove by this dealership a lot over the years. In that time, I've always been a Honda or Acura guy that was into Cars & SUV's, never a truck. I did own a couple of Fords that were bought from Ford Dealerships prior but I won't get into that. Only recently I started getting into trucks and my current Honda was aging and I wanted something different this time from a different manufacturer even though I never had problems with Honda and Acura. I started looking at trucks a couple of months ago after being put in a rental and really liked being in a truck, which started my truck journey. I looked and researched a few trucks I was interested in. Although I was going to give the dealership I've been working with for years a shot, I gave Schmit Bros a try since they had a few trucks that caught my eye and one in particular.I must say, from start to finish, the experience was AWESOME! I've bought 4 vehicles from a local Honda dealer in the past 14 years and had pretty good experience every time I've gone there, including servicing my vehicle but never nothing this good. So it says a lot at what I'm about to say and the experience I have in buying cars over the years.My sales rep was Nick K. and he was great. We set the expectations in the beginning on what I was looking for and how I was new to trucking. He took the time to explain everything and was very patient and answered all my questions. He wasn't rushing me whatsoever even though I told him that I was just looking. Again, setting proper expectations but the the biggest thing was the CS experience. I planned to make a good review regardless if I were to make a purchase or not. I ended up making that purchase and couldn't be happier.Nick took the time to explain everything inside the truck. Didn't rush. He wasn't looking to get me in and out. I've had that feeling before when looking and buying from other dealerships. Even when it was recommended to put a deposit hold on the truck, it wasn't forced or pushy about it like I've experienced at other places. It was explained, if I didn't want to go through with it or couldn't agree on terms, I could walk away with no pressure whatsoever. Deposit or not, he even recommended to have me think about it overnight, which I did. What sales person does that??During the purchase experience, again Nick was there and helpful the whole time. Walked me through setting up my uConnect account and basically making sure I was setup with everything before leaving the lot. He even went through the stuff on the truck again, which was greatly appreciated.Paperwork was pretty standard but went smooth with Aaron S., the Business Manager. He wasn't rushing either and explained everything properly.I'd highly recommend Schmit Bros for anyone that is looking for a vehicle.
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March 2023 by Chris Clarke
Company is very friendly, I felt with Reggie, awesome guy, you can tell he is very genuine.
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February 2023 by SANDRA HENKE
Very helpful with leasing questions but were unable to help me out.
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November 2022 by Kelly Weltin
Nick Kopp made our vehicle buying process easy and quick. We enjoyed working with him and the team at Schmit Bros.
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October 2022 by Jan Fletcher
Ease of purchase and vehicle overview from Kayla was a great experience!
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September 2022 by Collene Borchardt
The staff here is so wonderful and friendly. They always take such good care of me when I come in for service.
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September 2022 by Anthony Shafer
Kayla was awesome, as were everyone else....needed a car quickly and was out in a few hours with a quality vehicle. Thanks, people:)
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September 2022 by ANGELA HOLLNAGEL
All employee's at this location are friendly and willing to help. Keep up the good work!!
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September 2022 by Erica N.
My emergency parking brake engaged while in line at Starbucks and wouldn't disengage. I tried everything I could think of and finally I called Schmidt Bros hoping maybe a salesperson could help. I spoke with Craig K. and he drove to Starbucks and did his best to hel try to get it to disengage. When everything was unsuccessful he was able to give me a recommendation for a tow truck. When I got to the dealership to wait for my car Craig K. let me know that unfortunately they did not have any available loaner cars but had the number for Enterprise and told me that Reggie, the sales person who sold me my vehicle, would take me to Enterprise. After a struggle with Enterprise (and as I was crying from the stress) the general manager went a got a loaner that is meant for customers coming in to have bodywork done. I was, and still am, for everything that Craig K, Reggie, and the general manager did to help me!! I'm not sure many salespeople would give up time, more than a year after they sold you the vehicle, to take you somewhere if needed!! If you are looking for a car I HIGHLY recommend Schmit Bros in Saukville and see either Reggie or Craig K!!
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July 2022 by Laurie Reshel
They were beyond excellent. Such caring people. I love putting smiles on their faces, & they made my day by putting a smile on my face. I can’t say thank you enough to all of them! I highly recommend them!!❤️Laurie R.
