-
May 2024 by Melanie S
The plants are taken care of really well. I make it a point to come here and find the plants that alot of other places don't carry.
-
May 2024 by Renee Everson
Nobody knows whst is going on. Lawn and garden is a joke. Three people starring at a register with a line 10 deep, and things not priced. Open a second register!!! Have absolutely no knowledge of anything. They did not even know if there was a warranty on the perennials and shrubs!!
-
May 2024 by Bruce Yaeger
I went in last week to look at a Stihl MSA140 battery operated chain saw kit. The small engine sales fella said, we sell a lot of these units. I asked him if he more then the display unit he replied, “yes we have plenty in the back.” I went back this Sunday to purchase the MSA140 saw, the guy that approached me had no idea about the 140 saw kit. I wanted one in a box and he said, the display unit is the last one. He had no idea the saw was a kit…saw, battery, and charger. Then the battery should have a AK30, and he gave me a AK10. I walked out of the store. I came back today (5-7-24) thinking that maybe more experienced folks would be working on a Tuesday. No luck, actually it was a worse experience. The young lady had no idea the saw was a kit or a bare saw, then they could not locate the owner’s manual. Then they tried giving me the wrong battery again (AK10) instead of the correct AK30 battery. At that point I walked out, they lost a $370 sale. I will buy this saw somewhere else. The small engine folks at Qualheims in Shawano are very inexperienced. If you want to purchase a small engine related item or a battery operated chainsaw I would go somewhere else. It really is too bad, as the rest of the store seems decent.
-
April 2024 by Mary Block
Had to ship a package UPS. I had no way to print the shipping label. They printed it taped it together and I finally got it shipped.
-
January 2024 by Bruce Carow
Recently purchased some paint and it didn't match the swatch that I picked out. Was told it would darken more when it dried. I took it home and used it but was not happy with it. Went back to the store and got them to mix another gallon. Formula was different. Never received an apology or a discount on the second gallon. Employee was very abrupt. Tried to use my rewards for the purchase but was told I needed a $50 purchase. Paint was $44. Rewards program is a joke. It requires a minimum purchase and has an expiration date. No incentive for me for me to shop there.
-
December 2023 by Debora Towler
Over the top pleased with the service department, when I recently brought In my STIEL leaf blower Brandon, not only fixed it but showed me how to clean the muffler should the same thing happen again we thought it was a goner and it’s so nice to know that it’s fixed and alive and well! Honestly, the experience was the best that I’ve had in a long, long time!
-
November 2023 by Dracy Hammer
Go in there at 7:50 PM Nobody wants to help you and when they do they swear and throw things at you Not a very good or friendly environment to shop at And the employee smelled like alcohol
-
August 2023 by Cathy Nowak
Recently bought home point canning jars. They are so amazing. I canned my meat and vegetables with these canning jars. Not one lid failed. The Home Point Jars are what I know I can trust with my home grown products.
-
May 2023 by Mason Aulik
Good store with pleanty of gardening and outdoors tools. They also have a very good selection of flowers and plants. I especially like their fish pond out by the greenhouse area. Very clean store with very nice staff I would definitely recommend stopping for any lawncare or gardening needs.
-
May 2023 by William champine
Way to pricey. If I can wait for it I'll drive to wausau. But they are smart and competent and very helpful.
-
April 2023 by David Moran
Good afternoon to all. Thank you for your feedback. I have been the General Manager at Qualheims since November of 2022. It pains me to read reviews like the one DP wrote, and rest assured that I am working through the schedules to rectify the situation. That should never be happening. I greatly appreciate it being brought to my attention though, so thank you for taking the time. Many things have been brought up about pricing. We do attempt to remain competitive with our much larger competition, and in the vast majority of cases we are. There are those times that their supply channels allow for a more aggressive price than ours. With the majority of product that is carried at our competitors; Cub Cadet, Ariens, Weber, etc., we utilize pricing set forth by the manufacturer, which should be identical to chain retailors. Unfortunately we cannot always be the price leader in all products. Going forward, I will be responding to your concerns as often as possible. Thank you for your feedback and sharing your concerns.
-
March 2023 by DP Mendoza
I usually only go here when I can't find what I need elsewhere in town or need to learn more about a part or paint or something else. While I think Qualheims is a little pricey than other places, the staff can be exceptionally helpful, something I don't find at some of the other store around here.Except for this day, Sunday, 22 March, at 4:30 p.m.I wanted to get tires for by brother-in-law's ATV. The only thing I knew was the tire size. Unfortunately the guy behind the small engine repair counter was not only condescending, but of no help. Instead of asking if or how he could help me find what I needed, he was more condescending and made it seemed like I was troubling him or wasting his time. The way he asked me what I wanted, with his shoulder shrugs and his sighs or the smirk on his face, made me realize not all staff here are as helpful as I thought. It didn't look like he was busy, he was just standing behind the desk with what looked like a friend and maybe another staff member. I could tell he was not interested in helping find what I needed.So I went to the front service desk to ask if there was a manger or supervisor I could speak with, but the gal up front informed me there really wasn't anybody like that working there on this day.Store manager Dave, perhaps somebody can help the young man who works Sunday afternoons at the small engine repair section learn a little about customer service. Maybe work on how he interacts with people who help pay his salary. It might help increase sales, especially on slow days like Sunday.
-
March 2023 by Jillian Black
The staff is always super helpful, and the store has a great variety of products, including sections for pets, gardening, crafts, motor vehicles, tools, and individual hardware parts. I know I can trust the folks at Qualheim's- True Value emphasizes the fact that all of their locations are locally owned and run. Highly recommend!
-
February 2023 by Lakeview Revival
Staff is always helpful and well trained and knowledgeable about the store and products.
-
February 2023 by Mark Miller
I like this place a lot. They got a lot of stuff for your home and for repairs and for farm stuff.
