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August 2024 by Jolene Prahl
Love my new Honda CR-V but the service here us gut wrenching terrible. Bought the rim warranty, have made SIX calls there AND had an appointment to get it fixed and it's still not fixed. When I showed up to the appointment they "forgot" to call in the external company who fixes rims. I will never buy from here again. They should just sell to VH like the rest of Sheboygan County so we can all just travel hours to get decent service from a dealership.
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August 2024 by Stephanie Troyer
DO NOT GO HERE IF YOU ARE FINANCING THROUGH YOUR OWN BANK. THEY DO NOT TAKE CASHIERS CHECKS!! The poor sales guy was wonderful!! His financing team does not value him, his family, or his hard work. Their “policy” is no cashiers check but can be approved per person. Wasted our day and time.
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July 2024 by Adam Wilkens
Reggie is an extremely knowledgeable and professional salesman. A few days after our purchase, the bank needed us to sign a few more papers, International Auto sent a driver to meet me at work to sign those papers.
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May 2024 by Brenda Schreiber
We checked our Subaru in on the Toyota side, and a girl named Jestina took care of us.
She was the nicest person to deal with. Extremely friendly and knew her job. We waited for our vehicle outside, and she came to find us to let us know it was done.
Very happy with the work they do.
If you have a Subaru and have to go to the other side, hopefully you get to deal with Jestina. She is an awesome person!!!!
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April 2024 by Jason F
Called them about a Subaru. Offered them a price ..they insisted I drive an hour to come in and negotiate a price once I drive it. Hit me up with every sales tactic under the sun...you paying cash? You getting loan? Come in and drive it we will then negotiate...I guess they never plan on selling vehicles to someone that can't drive in. This place gives me salesman slimeball vibes. Just give people a price for God sakes
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March 2024 by Megan K
If you are wanting to get talked down to and treated poorly and try to get pushed into making a purchase with pressure, this is the place for you. It started ok, but we had made an appointment at a local mechanic to have a quick once over during our test drive time- the IA salesperson (John), turned red. He was instantly defensive, annoyed and started badmouthing mechanics that look at cars. His attitude continued to degrade from there. He tried to make up stuff when the certified mechanic brought up issues- and when we asked him more about what he said, he couldn’t expand. There were several minor issues that he claimed were super cheap fixes, which we were willing to drive back to Sheboygan to have fixed because he said they have people that do those fixes. When we asked again about this, he started with the ‘fine, leave. We can sell this car six times over by the morning.’ Though he’s only been with them for about a year, he didn’t know answers to most of the questions we asked. Then, when he was talking down to us at the end came the ‘I’m the expert here, those issues are ridiculous to not buy this vehicle for…..’ Now he started texting us first thing this morning.
would not recommend or return.
Prices were a bit higher than some of the other vehicles in the same range we’ve been looking at, but not terrible.
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January 2024 by aaron fale
Overall, I think this place has good people. The service department has a lot of room for improvement though. I take my prius here for all of the service needed. Normally, they have been pretty good (thus not giving them a lower rating). The last two times there have been horrible though. Last month, I went to get brakes taken care of. I dropped the car off at 8:00am for my 8:30am appointment. A tech was finally getting to the car around 2pm or so. I was told when I dropped it off they would start on it right away. Not a huge deal since I wasn't sitting there waiting. Yesterday, I was in for an oil change. Once again, I was told they would get right to it and I'd be out of there quickly. 2 hours later it was finally done. They didn't even start to work on the car until about an hour after the scheduled appointment. Apparently, they had been swamped all morning, which I understand can happen. The techs had to take a late lunch due to this, which I'm ok with. Everyone needs to eat/get a lunch break. What I'm not ok with is their lack of communication. If that was the case and they were aware of it, they should communicate it. If they had, I could have taken care of errands I had to run and brought the car back in an hour rather than sitting there waiting. Or I could have had them drop me off at home and picked the car up later, rather than sitting there. I'll more than likely keep going back for service, but doubt I will wait there again while service is completed.
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January 2024 by Lynne Alva
Was greeted promptly by Sales Manager, Herman, who was absolutely wonderful. Personable, accommodating, and professional. He handed us off to a nice salesman who took us for a test drive and answered all of our questions. Highly recommend this no-hassle, excellent dealership.
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January 2024 by Chase Schnee
This place is a pathetic excuse for a dealership. First time financing a vehicle and it was a terrible experience, first off it was a huge run around on whether I was approved or denied, it started with "yeah we can get you approved" and then turned to "were not getting you approved on the vehicle you want" then it changed to "youre approved." The guy who sold me the vehicle was so focused on bonuses and that was it, I get being concerned about money as times are rough but they're rough for everyone and screwing over the customers who are supporting your business is completely unacceptable. They told me my vehicle had a small exhaust leak and that was all that is wrong with it and that they were going to fix it because "they stick roughly $1,500 to in to each used vehicle before selling it which they did not, seems like they're tech isn't very mechanically inclined. They sold me the vehicle with winter tires on it in the middle of summer which is not good for the tires whatsoever. They let me drive the vehicle in the parking lot with no buyers guide or inspections done on the vehicle but didn't let me test drive the vehicle on the road before going through with it, makes no sense to me, felt forced in to it but beyond the point I ended up driving it off the lot and instantly could tell the vehicle had problems as is was clunking when i was turning and making metallic sounds when putting shifter in to 5th gear so I had my mechanic drive it and he said something is either shot in the linkage or inside the transmission and also found out I had bad control arm bushings as well so I instantly stuck $500 in to the vehicle just to get it road safe. I contacted the dealership about everything and they proceeded to transfer me to someone's voice-mail in which I left a message to call me back and no one ever did so I called again and it was the same thing. They can't even stand behind their vehicles/work so they won't talk to me which is probably for the best because I would definitely put them in line. This is completely unacceptable from a dealership and I'll will NEVER return to this dealership for a vehicle or to have work done a vehicle. I forgot to mention they were running applications to get me approved they applied my co-signer and I for a vehicle that we didn't even talk about or look at, I wasn't even considering it so I don't get why they thought that was acceptable. If you're looking for a vehicle run far away from this dealership, theyre a sleazy dealership and I wouldn't recommend my worst enemy to go to this dealership. I hope this dealership gets shut down because they are screwing over the customers who are literally supporting their business. The owner should be ashamed of this establishment
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January 2024 by haulbass17
Purchased a new car that didn't have a promised feature. Took a little bit of time, but in the end, they got me what I needed, at no additional cost to me. Since they took care of me, I will very likely buy my next vehicle from them aswell.
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November 2023 by Michael Clifford
I wouldn’t buy a car from them if they were the last new car dealership in the country. Maybe people have caught on that the Honda 1.5t engine is junk, so they have to send you 30 emails a day attempting to sell their garbage ?♂️
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November 2023 by Clay
I recently purchased a used Tacoma from International and have had a great experience so far. The salesman was honest and informative and helped me solve a couple minor issues. My experience with the service department has been very positive and the service team diagnosed and made minor repairs at no charge. Both salesman and service department manager followed up with calls to make sure I was satisfied. They offered me rides and car wash during the service appointments. Bottom line, if you’re nice to people and remain patient, they’ll be nice and helpful to you. I highly recommend International Auto.
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November 2023 by Wally JD
I recently purchased a used Tacoma from International and have had a great experience so far. The salesman was honest and informative and helped me solve a couple minor issues. My experience with the service department has been very positive and the service team diagnosed and made minor repairs at no charge. Both salesman and service department manager followed up with calls to make sure I was satisfied. They offered me rides and car wash during the service appointments. Bottom line, if you’re nice to people and remain patient, they’ll be nice and helpful to you. I highly recommend International Auto.
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September 2023 by Chris Hinz
We saw a beautiful Toyota Tacoma on the lot. We met with Jordan Klock he gave us a informative overview of the truck. Went for a test drive where he explained more of the features. Got back to the lot worked some numbers and received a good deal. Went back a few days later to pick it up, The truck was all cleaned up and beautiful. He had me look it over to be sure there wasn’t anything I found unacceptable. Overhaul a great experience.
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September 2023 by Jared Dudzek
Very helpful sales staff and made my us feel comfortable buying a car from them
