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January 2024 by aaron fale
Overall, I think this place has good people. The service department has a lot of room for improvement though. I take my prius here for all of the service needed. Normally, they have been pretty good (thus not giving them a lower rating). The last two times there have been horrible though. Last month, I went to get brakes taken care of. I dropped the car off at 8:00am for my 8:30am appointment. A tech was finally getting to the car around 2pm or so. I was told when I dropped it off they would start on it right away. Not a huge deal since I wasn't sitting there waiting. Yesterday, I was in for an oil change. Once again, I was told they would get right to it and I'd be out of there quickly. 2 hours later it was finally done. They didn't even start to work on the car until about an hour after the scheduled appointment. Apparently, they had been swamped all morning, which I understand can happen. The techs had to take a late lunch due to this, which I'm ok with. Everyone needs to eat/get a lunch break. What I'm not ok with is their lack of communication. If that was the case and they were aware of it, they should communicate it. If they had, I could have taken care of errands I had to run and brought the car back in an hour rather than sitting there waiting. Or I could have had them drop me off at home and picked the car up later, rather than sitting there. I'll more than likely keep going back for service, but doubt I will wait there again while service is completed.
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January 2024 by Lynne Alva
Was greeted promptly by Sales Manager, Herman, who was absolutely wonderful. Personable, accommodating, and professional. He handed us off to a nice salesman who took us for a test drive and answered all of our questions. Highly recommend this no-hassle, excellent dealership.
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January 2024 by Chase Schnee
This place is a pathetic excuse for a dealership. First time financing a vehicle and it was a terrible experience, first off it was a huge run around on whether I was approved or denied, it started with "yeah we can get you approved" and then turned to "were not getting you approved on the vehicle you want" then it changed to "youre approved." The guy who sold me the vehicle was so focused on bonuses and that was it, I get being concerned about money as times are rough but they're rough for everyone and screwing over the customers who are supporting your business is completely unacceptable. They told me my vehicle had a small exhaust leak and that was all that is wrong with it and that they were going to fix it because "they stick roughly $1,500 to in to each used vehicle before selling it which they did not, seems like they're tech isn't very mechanically inclined. They sold me the vehicle with winter tires on it in the middle of summer which is not good for the tires whatsoever. They let me drive the vehicle in the parking lot with no buyers guide or inspections done on the vehicle but didn't let me test drive the vehicle on the road before going through with it, makes no sense to me, felt forced in to it but beyond the point I ended up driving it off the lot and instantly could tell the vehicle had problems as is was clunking when i was turning and making metallic sounds when putting shifter in to 5th gear so I had my mechanic drive it and he said something is either shot in the linkage or inside the transmission and also found out I had bad control arm bushings as well so I instantly stuck $500 in to the vehicle just to get it road safe. I contacted the dealership about everything and they proceeded to transfer me to someone's voice-mail in which I left a message to call me back and no one ever did so I called again and it was the same thing. They can't even stand behind their vehicles/work so they won't talk to me which is probably for the best because I would definitely put them in line. This is completely unacceptable from a dealership and I'll will NEVER return to this dealership for a vehicle or to have work done a vehicle. I forgot to mention they were running applications to get me approved they applied my co-signer and I for a vehicle that we didn't even talk about or look at, I wasn't even considering it so I don't get why they thought that was acceptable. If you're looking for a vehicle run far away from this dealership, theyre a sleazy dealership and I wouldn't recommend my worst enemy to go to this dealership. I hope this dealership gets shut down because they are screwing over the customers who are literally supporting their business. The owner should be ashamed of this establishment
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January 2024 by haulbass17
Purchased a new car that didn't have a promised feature. Took a little bit of time, but in the end, they got me what I needed, at no additional cost to me. Since they took care of me, I will very likely buy my next vehicle from them aswell.
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November 2023 by Michael Clifford
I wouldn’t buy a car from them if they were the last new car dealership in the country. Maybe people have caught on that the Honda 1.5t engine is junk, so they have to send you 30 emails a day attempting to sell their garbage ?♂️
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November 2023 by Clay
I recently purchased a used Tacoma from International and have had a great experience so far. The salesman was honest and informative and helped me solve a couple minor issues. My experience with the service department has been very positive and the service team diagnosed and made minor repairs at no charge. Both salesman and service department manager followed up with calls to make sure I was satisfied. They offered me rides and car wash during the service appointments. Bottom line, if you’re nice to people and remain patient, they’ll be nice and helpful to you. I highly recommend International Auto.
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November 2023 by Wally JD
I recently purchased a used Tacoma from International and have had a great experience so far. The salesman was honest and informative and helped me solve a couple minor issues. My experience with the service department has been very positive and the service team diagnosed and made minor repairs at no charge. Both salesman and service department manager followed up with calls to make sure I was satisfied. They offered me rides and car wash during the service appointments. Bottom line, if you’re nice to people and remain patient, they’ll be nice and helpful to you. I highly recommend International Auto.
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September 2023 by Chris Hinz
We saw a beautiful Toyota Tacoma on the lot. We met with Jordan Klock he gave us a informative overview of the truck. Went for a test drive where he explained more of the features. Got back to the lot worked some numbers and received a good deal. Went back a few days later to pick it up, The truck was all cleaned up and beautiful. He had me look it over to be sure there wasn’t anything I found unacceptable. Overhaul a great experience.
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August 2023 by Lea Kolbeck
Gage sold me a vehicle 3 months ago and it already has issues overheating. I took it into a repair shop today and they said it's probably a head gasket! I was supposed to leave on a big trip tomorrow and now I have no vehicle, and who knows how much the repairs will cost. Gage assured me it was a solid, reliable vehicle. I've been told it's also leaking oil. I am so upset and irritated. I drive children in this vehicle every day and he knew that I needed something that wouldn't have issues.
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August 2023 by Adam P. (Peteey)
Shared exact nature of how and when my A/C goes out. Mine for example starts normal cold then stops blowing cold at all and is cabin 85 someodd degrees.We tell them I've found if I turn off all my ac,.no fan, no colder setting and wait for like 5 minutes and try the ac again and it works perfectly like it just rolled.off the lot.2 car drop offs later and were.sure we have it at almost $1,100 USD. Which would fine if say they actually repaired my ac at for the money exchanged to do so.
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August 2023 by Ted Keneklis
I walked in to look at SUVs. They had none and nobody was there. The showroom was empty of cars and sales people. I went to the Ford building, and walked around. Nobody came up to me to say hello. I left,never to return. Went to Honda and drove a nice CRV.
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May 2023 by Stephen Miller
We bought our Outback here. The young man who sold us our car was really nice and helpful. It was a pleasant experience.Getting service on our new car is an ongoing nightmare. They put an annoying short cut on our touch screen, that they refuse to remove. My wife called to set up an oil change. After nearly 5 minutes someone with a heavy accent answered the phone. Got an appointment in Illinois which was useless. After several attempts we FINALLY got an appointment in Sheboygan. Had to call the Toyota dealer to get through to Suburu. Two hours for an oil change. They wouldn't do anything else except try to get us to buy a new set of tires. Told my wife our tires had dry rot. These are the tires that came with the car with only 20,000 miles on them.While the purchase was pleasant enough, the service department cost them a star.
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May 2023 by David Kurtzbach
The service was abysmal. All we wanted to do was get a tire replaced on a 2021 Toyota. Multiple times the guy forgot about us, then said that they couldn't get the tire we needed, but could get a more expensive tire. We were so disgusted with the service, we called a different Toyota dealership (Green Bay) and were able to promptly get our tire appointment scheduled. Green Bay had the tire that we needed (and this place couldn't find) in stock. We called multiple times to try to get the service manager and left repeated messages but have yet to hear back. I have no use for this place. For all of your Toyota needs, do yourself a favor and SHOP ELSEWHERE!!!
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May 2023 by Kim stokdyk
Set up a 2pm appointment. 5 minutes after arrival I was told they didn't have a technician available. Would I reschedule for 2pm the next day, sure. The next day I called at 1:00 to confirm if they had a tech. He didn't know but would have someone call me right back. (I made it clear I had a 30 min drive in) At 1:35, I called again and got the same answer. I asked for the service manager. And was told someone would call me right back.At 1:55 ( 5 minutes before my scheduled appointment), I got a call asking me what my concern was with my car.This is NOTcustomer service.
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May 2023 by Cinjin Xiong
Leased a truck through Toyota. Easy, straight to the point. Didn't waste my time and I didn't waste their's. Showed them what I wanted and they took care of me.
