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November 2023 by Michelle Potter
Kayla immediately greeted us upon our arrival and successfully managed to balance both being at the ready to answer all questions and inform us, yet also giving us our space as needed, so as not to feel smothered. Well done!
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November 2023 by Tanya Riemer
The sales person, Kayla, was very helpful. I knew the mattress I had wanted already but I didn’t know about what box spring I needed. She also helped my husband to understand how to use his adjustable base. Buying a new mattress for our other bedroom went faster than I thought it would.
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October 2023 by Kris Trecker
Kayla was amazing! She took the time to determine our wants and health issues, then showed us mattresses that fit our needs. She also recommended options for bases and pillows. She explained the pros and cons and pricing. Financing was fast and easy. Would highly recommend.
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October 2023 by Michelle Konter
Kayla (store manager) was very knowledgeable with the products. Even though the store was busy and she was the only person there, she acknowledged us as soon as we came in. She gave us time to think, made sure the bed was good for us and took care of delivery, financing etc. Thank you Kayla for personalizing our needs.
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September 2023 by Dakota Lloyd
Kayla did a great job with assisting me in picking out a new mattress. She kept it real without trying to sell me anything I didn't need!
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September 2023 by D Bertnick
Kayla was an incredibly knowledgeable person that was able to help us pick the right mattress. She explained the differences between the mattresses and how the differences would affect our comfort and therefore our sleep. Kayla helped us find a few options in a variety of prices.She gave us personal attention while still giving personal attention to other customers. No one felt neglected.This was a big ticket purchase that we feel very confident about because of her guidance and help.
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September 2023 by Kandi BZ
The store was clean and neat. The store manager hmwas professional and friendly. She apologized for having to quickly help someone with a pick up while helping me and thanked me several times for being understanding. This was a nice store and had some good sale prices.
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August 2023 by Scot Walker
HIGHLY RECOMMENDED. Peter was incredibly knowledgeable and patient to help us find the perfect mattress set. The whole experience was like buying from family, very trustworthy and caring. You can't go wrong at this location. Thanks again, Peter!
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August 2023 by Scott Sander
Very happy with their knowledge and products. Gave us numerous options, explained everything well. We were very happy with them, would highly recommend them to anyone looking for a mattress.
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August 2023 by Tina Heimermann
Our sleep expert Kayla was super knowledgeable. She took the time to really understand what we were looking for in a mattress and was not pressuring us into buying the most expensive mattress. Kayla made our mattress buying experience enjoyable. We would definitely return to mattress firm for our future mattress needs.
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July 2023 by Nichol Grimes
My kid moved out today and needed a bigger bed. Walked in and was greeted immediately. She helped us find something in stock and in our price range. Will likely return.
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July 2023 by Jamie Zuniga
I went into Mattress Firm yesterday and had a great experience. I went in told them what I wanted, and a price range. I was in and out within minutes and extremely satisfied. Kayla was amazing. Great quality with the products and help I received. I don't ever write reviews, but they deserve it.
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July 2023 by Amanda Weavers
Kayla was very kind in taking her time to make sure we had the right mattress that fit what we were looking for. I would highly recommend family and friends to go there for their mattress needs.
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June 2023 by Erika S.
The selection is ok, but the store manager who helped us is super pushy. She clearly only cares about getting a sale, and steering customers towards stuff she wants to sell, and not what they want to buy. She talked down her own merchandise that we were interested in, and pushed us towards her store brand or stuff that was way out of our fully disclosed price range. One mattress we looked at was a Nectar, and she said it wasn't good and was "basically for college students only." When we laid down on it, it wasn't bad. But after getting such a bad feeling talking to her, we went to a WG&R store and laid down on another Nectar mattress and it was amazing. They clearly don't highlight those things in her store. We asked about another brand of mattress the store carries, but they didn't have any for us to try. She said they were garbage, so she didn't want to have them in her store, and tried to tell us that no matter what reviews we read about online, her information was better and more accurate because it was based on science and data, not just opinions, and she doesn't sell mattresses that aren't good. Basically, if she doesn't like a mattress, it must be bad and why would anyone else want it. She's right, you're wrong. She's an expert, you're an idiot. Not a good experience.
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June 2023 by Tristan Scholler
had a very efficient experience at mattress firm. we were in and out in less than 30 minutes, got pointers on our best bed set up for our specific situation, and even got money knocked off because she found us a great deal!!
