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November 2023 by Philip Perkins
Dale was extremely helpful and courteous. He stayed till 9pm at night to help us complete our transaction. I appreciate his courteous nature, friendly banter, and all the help he put into making our car wishes come true. Thanks Tre as well who had helped me narrow down my choices and spent a few hours going over features and vehicles with me as well. 2nd time purchasing the Van Horn and will continue to do so in the future! 10/10 would recommend to a friend! Thanks fellas!
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November 2023 by Tami Roberts
Tre was phenomenal! He helped with everything from finding a vehicle in my price range to getting me a front license plate holder. He helped set up my vehicle to coordinate with my phone and made sure it was ready to go when I came to get it. Best car buying experience I’ve ever had. I will definitely refer anyone looking for a vehicle his way.
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October 2023 by Cole Mader
Great experience buying a new car. Came all the way from Michigan and Jess made the process incredibly smooth. She was very knowledgeable and prompt with email responses. Overall great experience and would certainly make the trip again to buy from her again.
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October 2023 by nina sengbusch
Dale was amazing!! My son and I took a drive down to Sheboygan to check out a few VW seen on Van Horn website earlier in the day. We were greeted by Dale outside. I explained what I was looking for and what the car would be used for. He was very open and understanding with no pressure. Took a Jetta for a test drive while Dale explained all the features and how it would work in daily driving needs. After loving the car I explained my experience and needs for how to get the deal done. He said no problem. So then Dale and Jacob helped get everything done was able to sign and be done with jumping through hoops a different place was putting me through!! We drove an hour to get an amazing experience but worth every minute!! Thank you Dale and Van Horn team!!
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September 2023 by Brent Miller
Edited: Dale absolutely crushed it, we called wanting to purchase a vehicle and explained we are out of state and he went above and beyond. With all the questions asked and answered, to sending pictures and videos, to setting delivery up. Dale went above and beyond, thank you so much and can't wait to do future business with you.Also everyone else we worked with made the whole process seamless and smooth for out of state purchases. Great job all.Vehicle was delivered, again above and beyond. So clean inside and out, full tank, fresh oil change. Delivery was fast and professional. Seriously you guys have my business for future purchases as well. Your customer service it top notch.Huge shout out to Dale again, above and beyond, don't lose him. Thank you all at Van Horn once more.
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September 2023 by Scott Gilbertson
From the very onset of this process dealing with Katie was absolutely a pleasure. She was very punctual with her meetings her phone calls that we needed to follow up on. She explained everything very well and I did have a lot of questions and that was a very good and helpful experience. If I were your competition. it was truly was one of the best car purchases that I've ever had. I will be recommending Van Horn to anyone that I deal with.
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September 2023 by SARAH
Dale (sales) and Jake(finance) were both very professional, polite and upfront. Nothing was rushed when looking / trying to weight the options. I am really happy on the full process of the transaction. I would highly recommend working with both.
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September 2023 by Justin Jourdan
Katie was my sales girl. A+++ I was out of town buyer driving five hours to complete my purchase. She was upfront stuck to her word, great communicator, and very efficient without wasting any of my time! Great family dealership experience, without all of the hassles of buying a used vehicle. I would recommend this dealer to any of my friends or family members.
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September 2023 by Michael Finney
I went in for a noise around the front tires. After the inspection they said I needed four new tires, all four brakes needed new pads and rotors, a front end alignment, and tune up. I had forgotten to mention I had just replaced two tires this past June. So I took it back to where I had purchased the tires, and they said they didn't know why the dealership told me I needed four new tires as two were obviously brand new. One should be replaced in the near future, and one definitely needed to be replaced. I'm not having any issues with the brakes, so not sure why they said I needed so much work. But I'll have them checked by a brake specialist to be sure. I'm guessing they'll say maybe new brake pads. It's probably getting close to time for a front end alignment and a tune up, so will schedule those. On the first two items, I'm not sure if they really didn't look, or they thought they could just snow me into very expensive repair work. To say the least a lot of trust is lost with the people in service department. A LOT of trust. I just find it hard to believe they would try such a thing and feel really bad for folks that have probably fallen for it out of trust for the service department there. It's a terrible thing they are doing to people.UPDATE: Had the brakes checked by another source. Back brakes were fine. Front brake pads were fine. Rotors will need replacing soon but can wait until I replace the pads. Front end alignment was fine. Totally different from what I was told by dealership.
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August 2023 by leann gauger
The staff is very friendly and helpful, the associates I have had interaction with are great! Service Manager went out of his way to make me comfortable, A sales person Simmon (can't recall first name) and Cassandra (I think that is her name) works with loans (I think) both were outstanding! Simmon and Cassandra helped me find some information I needed for my car! They are great.I do not like the call in to make an appointment. I have done this twice, the people sound like they just crawled out bed, and don't have a clue when asked questions.
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August 2023 by Chad Thomson
Was very happy with Tre , he had a great personality, the car was ready when we got there! We were a hour away had great communication when meeting with him! He was actually off that day I was calling him and still helped out. Also a Josh followed up with us also!! Car was all clean inside and out! We purchased the car and Tre touched up on some detailing, topped off tank and good to go!!!!!
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July 2023 by Mark/Melissa Becker
Katie was so knowledgeable and attentive, always staying on top of things. Jarrod is also super knowledgeable and explains things so well. I feel very confident with my new vehicle knowing if there are any issues it will be resolved. Buying a new vehicle was very simple and easy!
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July 2023 by Katie D.
The service person for the vw side was very professional and on time. They gave me a great estimate of time and were able to send me all the info from the diagnostics to my phone for my records. They were friendly as well!
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July 2023 by Jesse Lenz
Nathan was a great person to work with. He went above and beyond to get me the best value for my trade in and loan payoff.
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July 2023 by ARNETTIA HART
Katie was great had so much patience, kept me update during the whole process and I work crazy hours , she communicated with me the way I WAS APBLE TO not pressuring meAlso I give in Milwaukee currently and Katie had the vehicle was , gased up and delivered to my door step with the most wonderful couple that verified me and handed me my keys. This is my first new car purchase and probably the biggest purchase I've made so far and I wouldn't have it any other way with another dealership. I won't need a new car but I will refer all my family friends and hell even strangers too Katie deserves her flowers now, thank you Katie for making me feel like a celebrity with my experience BTW I am better thank one in my new 2023 VOLKSWAGEN TAOS ?????