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April 2024 by Paul Couture
It was good
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April 2024 by Lucas Siebold
Me and the girlfriend went in for a burger and steak. I order my burger medium rare and received a well over done burger I also asked for mayo and never received it. My girlfriend ordered a medium rare 6 oz steak, half of the steak appeared to be not cooked at all and the other half done as rare. We asked for the manager and told her we are not going to pay for this food as I didn’t eat my burger and only a quarter of the steak was ate. She said that she would take off the burger but not the 6oz steak because to much was ate already I wish i would’ve gotten a picture of the two pieces missing from the steak. Denise is what the manager claimed her name to be she was short and had blue makeup all around her eyes and lips not very professional. I told her we were going to tip our waiter pay for our drinks and leave but she threatened us with the cops. Denise was a very unprofessional women and almost seemed to be coked out the way she was looking at us and treating us i hope she realizes her mistakes and prays for herself tonight.
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April 2024 by Al Schafer
End constant Country Music !Reprogram the table kiosk to accept CASH tips.
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April 2024 by Marylou Garza
Music is way too loud because the waitress could not hear us and she couldn't hear me to take our order. There's water spots on the floor all the way to our table.
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April 2024 by Roy
Took son for his birthday are food was prepared wrong waitress gave us a hard time.and waited for rolls but only got 4 we had 5 people. Had to split
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April 2024 by Tracy Blaul
Avoid this one. Go down the street!First Salad never arrived! Served a Burnt steak sent it back then the manager brought it back proceeded to tell me that she put a glove on and touched my steak and it was soft and I should cut into it! It was well Far cry from medium rare ribeye!! I'm could flake the char off. The steak and mushrooms were inedible!! ?. Avoid this one!
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March 2024 by Liz B
Service is going down hill. Not a fan any
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March 2024 by Kathi B
Our to-go order was done perfectly and tasted so good! Thank you!
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March 2024 by Edu Fregoso
Sadly the Prime rib wasn't the best I've tasted in a Texas Roadhouse.Maybe next timeService was awesome
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March 2024 by Fran Brion
Good food. Steak was cooked as I ordered it. Very busy.
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March 2024 by r wilke
This restaurant ruined my engagement party...So disappointed with our experience there on 3/1/24.Just a heads up, if you have more than 10 people in your party, you will NOT sit next to each other. They'll push 2 tables together to seat 10 and any more people that you have will sit in a separate booth/table, so half of your party's backs will be turned to them. Then, when you ask why you don't have a table with the correct number of seats, the staff will stare at you like you're from another planet.Aside from the terrible seating arrangements, the food was a sorry excuse for Texas Roadhouses's normal. 2 people in our party ordered prime rib, which we were told was available in ALL sizes when we ordered. About 45 minutes later, our waitress came over, told us it was no longer available, and that she took it upon herself to substitute ribeyes for the no longer available prime rib. I have never been to a restaurant that didn't ASK before substituting anything- how unprofessional. Once our food arrived, 5 (out of 14) people in our party's food was lukewarm or cold. When we told our food runner this, she looked at us hesitantly, almost like she didn't believe us. Maybe they remade the food or maybe they heated up our original food, but we waited for an additional 30 minutes, on top of the 1 hour + that we waited originally. So ridiculous. Alisa, brought back new shrimp for my grandmother. To our not-so-surprise, the shrimp were still just as cold as the original entrée, and were able to be handled without utensils. When we had told her the shrimp were still not of desirable temperature, she said "yes they are." and walked away...? I have never seen such a sorry excuse for a "manager" anywhere, and she should really get some sort of attitude check. If she comes by your table at TXRH, RUN!With everything going on in the restaurant, the staff is still too busy line dancing and screaming about someone's birthday when multiple tables, including ours, had several empty drinks and had requests for things that were forgotten in the kitchen... very annoying to all patrons I believe.Finally we had met the manager, Chris, who seemed to be the only logical and competent manager in the building. He had asked me how to make things correct, but I'm not sure why it is my job as a patron to make a suggestion for the establishment's disorganization..?From start to finish, our experience was a disaster. We all left vowing to never return. My engagement party was ruined, but hopefully we can laugh about this at the wedding.
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March 2024 by Chris Albrecht
Got the black Friday deal for free monthly steak dinner. so u get a voucher for each month. Went there today for our 3rd month (march) and was told the steak I used voucher on the 1st two months wasn't covered anymore. voucher legit only says on it for one free steak dinner...that just topped off the terrible experience. ordered appetizer, along with chili and salads for our meal. appetizer came after quite some time...combo platter...food was cold...so it sat b4 brought to our table. no more than 60 seconds later our main course came put. so we have the choice of eating the appetizers as the steaks get cold...or eating main course and already cold appetizer get worse. never had a bad experience here...steaks always delicious, definitely dropped the ball today. have vouchers till end of the year but can't use for what we want so kinda pointless. and isn't like we go and get 1 free meal and that's it, the bill is always 100 bucks on top of one entree that we technically paid for on black Friday. very disappointing, will be finding different place for our steaks.
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March 2024 by Chris Albrecht
Got the black Friday deal for free monthly steak dinner. so u get a voucher for each month. Went there today for our 3rd month (march) and was told the steak I used voucher on the 1st two months wasn't covered anymore. voucher legit only says on it for one free steak dinner...that just topped off the terrible experience. ordered appetizer, along with chili and salads for our meal. appetizer came after quite some time...combo platter...food was cold...so it sat b4 brought to our table. no more than 60 seconds later our main course came put. so we have the choice of eating the appetizers as the steaks get cold...or eating main course and already cold appetizer get worse. never had a bad experience here...steaks always delicious, definitely dropped the ball today. have vouchers till end of the year but can't use for what we want so kinda pointless. and isn't like we go and get 1 free meal and that's it, the bill is always 100 bucks on top of one entree that we technically paid for on black Friday. very disappointing, will be finding different place for our steaks.
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March 2024 by D Hammerman
Meh. Sure wish we had a Longhorn Steakhouse here instead.
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March 2024 by James Gould
We were seated quickly, which was great for a Saturday at supper time. Lobby it super crowded with guests waiting to be seated and they sat us (party of three) at a bar-type table that we shared with other guests, while there were booths right next to us with no guests for the entire time we were there. Food was great, service was great, but for the price, "cafeteria type" seating in unacceptable.
