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November 2023 by Lindsay
I don't know all the staff, but the main office/concierge is outstanding! Ramona goes above and beyond. She is so compassionate, helpful, and passionate about keeping the community safe. My sincere gratitude.
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September 2023 by Lisa Cardella
HarborChase of Shorewood is a great community! Not only beautiful on the inside, but staff are very helpful. I personally am familiar with this building and staff and would highly recommend this community.
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September 2023 by Ariauna Jefferson
Job is great , I’ve been working here for only 2 weeks going on 3 & I’ve already felt more than welcomed!
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September 2023 by ashley jane
Love love love this place ! They have the best entertainment for seniors and also a great place to live . Keep up the good work you guys rock
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April 2023 by Paul Hauer
Came in to visit this week and Juan the Director of Hospitality was so kind! We also got to see the Activities Director, Susan Joy, and she was wonderful to us and the residents.
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April 2023 by Kathy Madole
I was in need of therapy and HarborChase of Shorewood was highly recommended to me. I found dedicated therapists who have given me the goal of independence. HarborChase has many amenities as well: Caring staff, professional medical care, creative chefs and enrichment activities! Best of all, friendship with residents!
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April 2023 by doug b
The sales director was super helpful to work with and coordinated the entire process/move for my dad. I had no clue what to do and she guided me through the entire process. The nursing staff seemed attentive and were very friendly. The dining experience was pretty good but could use some consistency. Heated, underground parking is great for the cold & snowy Wisconsin winters. Overall a great stay for the abbreviated time my dad was there.
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February 2023 by Josh Knox
This is a tale of 2 HarborChase's. The best thing about HC is the local care staff; the cooks, servers, front desk attendants, CNA's, nurses, activities staff, therapists and maintenance men. Amazing, kind, caring individuals. When my mom died at HC after 20 months as a resident, seemingly every care member came by to say goodbye to her and offer me comfort. That is a testament to their character. Mom developed a community there with the staff but also with the other residents and it was vitally important to her happiness having left her previous home and community due to her illness. Her death was a huge loss to the HC community and they made sure I knew that is how they felt too. I was and am immensely grateful for that. Further, I want to give a shout out to Brighton Hospice, who took tender care of mom in coordination with our family in her last months.The building is beautiful and the food is good, exceptional even at times. There are many activities and they are well run and engaging. The main common spaces are clean and well appointed. However, this belies the truth of the rot that exists beneath. You don't sign a contract at this place after touring it not understanding that it is a corporate entity, for-profit and that it will be expensive. But the services rendered did not justify the cost. It is chronically understaffed and a revolving door of employees. There were rarely sufficient servers to attend to the meals. Mom did not get her laundry done or her room cleaned in in accordance with her lease agreement. Mom didn't require the personal care attendants/CNAs except in emergencies but every resident who did that I spoke to felt there was not enough of them and it delayed or threatened their care, comfort and safety. As a highly experienced healthcare professional, I found the amount of ambulance calls per the number of residents alarmingly high suggesting an inability to prevent, recognize and address deterioration in resident condition even accounting for their age and baseline health.In my opinion, these problems start with the administration and corporate mandates. HC had 3 executive directors in mom's short time there and the position was empty at time of her death. You don't need to be a corporate genius to know that unstable, ineffective leadership will not end well for the organization or its constituents. With the exception of Kristin, the former asst. ED, I was very dissatisfied with the accountability and responsiveness of the local leadership and the C-suite. Their organizational leadership communication style can best be described as a combination of stonewalling and silence. Residents meanwhile are required to sign what amounts to a NDA. When there are complaints, there is a sham resident council for that but it goes nowhere. I know as my mom was its leader.Based on my experience, the HC policy for external email communications at the corporate/admin level is that they generally shouldn't be answered. When I followed up with phone calls, I was either not allowed to talk to the decision maker, not called back despite requests to do so or there was a significant delay in doing so. In the unlikely event that they do call back with a phone message, they don't leave anything that addresses your concern. You just have to call again to a desk that is unmanned and leave another message. Because this happened to me across numerous calls locally and to corporate, it leaves me to logically conclude that this is a deliberate, lawyer-like policy to never say or write anything of substance that can be discoverable when you have raised a concern.In the end, after 3 months, I got relief from the debt they owed mom's estate, but they intentionally delayed payment, obfuscated their policies and generally frustrated me at every turn. Not what you should do to a grieving son, a resident or to anyone. Corporate/admin only caring about the almighty dollar= 0 stars. Local care staff= 5 stars.
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October 2022 by ilinka djogo
HarborChase of Shorewood is an exquisite senior community surrounded by compassionate staff. Every employee, in every discipline that I’ve encountered, consistently displayed a high level of aptitude for resident care.
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October 2022 by Patti Schilling
The only reason I am giving 1 star is the Director of Resident Care, Tim, RN. He truly tries to provide good care but has a challenge with some of his care staff. Examples of issues with the care staff include, taking away Dad's call light during the night, getting him out of bed at night and putting him out in his living room in his underwear and leaving him there until Dad called my brother at 4:30am to tell him what was going on, and rarely providing the incontinence care that was needed during the night. The Executive Director, Brandon, is very unprofessional and dishonest. Care we had requested and were told would be provided, simply was not. Despite service plan reviews, supposedly to happen after both 30 and 60 days of residency, Dad's plan was reviewed by administration once in 2-1/2 months. After the 60 plus day review, we received no final feedback from Brandon after we addressed multiple concerns, so moved Dad to another facility. We gave the required 30 day notice but moved my father out ASAP. We returned after only 2 weeks, to finish moving Dad's belongings only to find the apartment emptied and being cleaned by housekeeping. Brandon stated he told both maintenance and housekeeping the incorrect apartment to clean out, stating it should have been the resident across the hall. That resident was not moving and is currently still living there. Brandon stated we would be reimbursed for items taken from Dad's apartment, but of course that never happened either. Would not recommend this facility.
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April 2022 by Elly Pick
My brother has comfortably settled into Memory Care from Assisted Living. Receives very personal care - happy he has "grooming Mondays" - and his grandnephews like to come visit him and the fish in the Memory Care lounge.
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May 2021 by Alex Ebben
We at Brighton Hospice love collaborating with such an amazing community!!! The community is beautiful, the staff is incredible!!!Five stars!!!
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April 2021 by Rick Maningas
I've sampled the food at Harbor Chase before and the chef always prepares wonderful food. Yesterday's ribs and chicken dinner raised the bar. Everything was fresh, tasty, and unique. I think I will retire early to enjoy the food and the company of Valerie and Faith. Thank you for your hospitality.
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April 2021 by Dennis Brown
I would definitely recommend Harbor Chase. The nursing staff and caregivers are outstanding. The care they provide is phenomenal. They work as a team. And I was taught there is NO I in the word TEAM. The front office staff is as professional, passionate and caring as any I have experienced and worked with. The care and compassion taking care of the individual residents and the family members cannot be taught it is within those individuals that work there . I will continue to recommend Harbor Chase to anyone who needs loved ones taken care of.
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April 2021 by Miriam Ben-Shalom
I wish I could give no stars. My life partner was placed here for rehab after ankle surgery. Harbor Chase said they could accommodate my partner's medical needs. What baloney! Without going into it fully, she did not get the care she should have. She got a false positive of for Covid, got either scabies or bed bug bites, and has had to have 2 more surgeries on the ankle because it became infected with Staph due to improper care of the incision. She was given an incorrect bill for thousands of dollars, had missed meals , and lack of PT and OT care which had been promised. This is to mention but a few things wrong with this place. I wouldn't send my worst enemy there. I wouldn't send a dog. It might be a good place for an elder to live independently, but don't consider respite or reab--ever!
