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February 2024 by Liz M.
This store is the worst Metro Mart I have ever been in. Unfortunately, it is one of the only grocery stores in Shorewood. The shelves are often not stocked, it is dirty, there are often no carts inside the store when you need one because they're all outside in the parking garage. Everytime I have been there, the employees are standing together talking instead of working and they are often on their phones. So unprofessional. Who hires these lazy employees?? Get your act together Dissatisfied customer Shorewwod
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January 2024 by Deborah Voith
The pharmacist here is always helpful.
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December 2023 by Andy P.
Some may miss the old Pick 'n Save, and some may still be upset that Sendik's closed because of the competition... I just miss the old Metro Market (pre-Covid), the one where the parking lot didn't smell like marijuana 24/7. Over the last few years this place has taken a nose dive. The prices are sky high and the employees seem like they'd rather be anywhere but there. But the worst part is how the clientele has changed. I was just there today with my two kids, and when we got of our car on the 2nd level, there were a few people hotboxing a white Mercedes SUV. They noticed me notice them, and then opened up the car door to say something. I had my two kids with me and was not the least bit interested in engaging in conversation. Fortunately, by the time we came back they were gone, but I was ready to call the police if need be. I swear the Shorewood Police Department could have a field day busting people getting high in that parking lot. Oh yeah, and there was a shooting there last year. That's right, someone fired a gun in the parking lot of a grocery store. I dread going there now, and will only do so if absolutely necessary.
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December 2023 by Kevin Schanz
Small pharmacy gets busy sometimes but I’ve been going for years
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August 2023 by Jo Anne M.
Has anyone in management at this store ever heard of customer care. Check out is complete bollocks. Self-serve check out required a staff person to check age, to receive the coupons scanned, to fix the weight scale and to rescan items that had been already scanned. Also the arrangement of shelf items is a puzzle with no one around to ask questions of. We had coupons that were mailed to the house, but the store did not have the items on the coupons. I don't care how far I have to go, but I'll never go there again.
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May 2023 by Jill M.
I like the store, but the store hours are wrong!!!!! they are only open till 8pm. it's still light out and their closed! what?! peop,e we're pulling in and then had to leave. they are missing out on tons of money! Covid is over!
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February 2023 by Greg W.
I had my worst food shopping experience ever this morning. The store has eliminated all cashiers - only self checkout - inadequate assistance when the scanners hit a snag. Also you need to bag your own groceries no matter how large your order. I will never go back to this store despite it being conveniently close.
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February 2023 by Alianna S.
There are no cashiers to check you out and you will have to bag your own groceries. It's very loud. It smells awful. Half the food is as sour as the employees attitudes. They never have cash at the self checkouts nor do they accept ApplePay so bring your card. Lock your car doors because someone keeps breaking into people's cars. Muy basura. Would not recommend. I never have these problems at Whole Foods or Trader Joe's. Also the 11 new self checkouts on the second level are a fire hazard. They saw dollar signs when they built that; safety was an afterthought.
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November 2022 by Gary H.
My early stop today at Metro Market felt like perfect timing: got a parking space near the door, produce was being freshly stocked, and no apparent lines at checkout. Produce did not disappoint, either. I wanted green bananas and asparagus. Found them easily in attractive displays in a super clean produce area. Bam!I then saw the Starbucks coffee bar, and thought to stop. Unfortunately, it was not staffed. But, I checked my watch and saw I'd still be able to stop a block away at the full service Starbucks anyway.And then there was checkout.There are no staffed lanes; all but two of the self-serve lanes were closed as well. The screen on the one open for me was not showing a welcome, but rather seemed stopped in mid transaction. When I asked the staff person standing 2 feet away for assistance, she looked up only long enough to roll her eyes and tell me to poke the screen until it was ready for a new customer. While the asparagus was an easy scan and weigh, the bananas were not because they had no bar code. Again, with an eye roll I was told to do a name look up. That option didn't show up on my screen, but I again poked my way through the transaction. Finally, ready for check out, I located the card reader to the left of the screen (why when the exit is to the right?)Clearly the produce staff was trained well to do their job, but the check out staff -- namely me -- is expected to do their job without instruction or practice.I quit.
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September 2022 by T Buck
Always helpful. Always knowledgeable.
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September 2022 by Grace D.
This place is horrid to begin with and now they let people bring guns into the store and shoot one another?? I feel more safe at the Walmart on Capitol and Holton and you're more likely to get shot there than in Shorewood (well, maybe not anymore). The employees are nasty to customers and this place hires anyone with a pulse. I would rather go hungry than shop here. This place needs to get shut down!
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September 2022 by Michael J.
I really don't like to leave crappy reviews unless the management doesn't respond in person on two visits and several phone calls, so here we go. Kroger I hope you're listening. This place just hasn't been the same. I understand there are staffing issues, I understand that we have stress in our work environment, or to not respond to problems within your store is not good business.I went to your store September 13th and ordered your Patagonian shrimp. When I returned home my wife said oh my God what stinks so badly. It was in my bag and it was the shrimp. Completely and utterly disgusting. Something that should've been thrown out a week ago. How could you serve this if it smells so bad. Called multiple times no answer, went in person my wife waited for a half hour. Sorry will take it off your credit card. Looked at my credit card statement and they deducted 7.20 and it should have been $12.34. Shrimp is still in the cooler being sold as is. Disgusting. I can't shop here anymore. I'll rewrite this post if someone actually responds and addresses this situation
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August 2022 by Olivia S.
I came to this metro market today to find out not only did they change their hours from 11 pm to 10 pm but also don't allow anyone Inside the store after 9:50 pm. I was rudely stopped by an employee and told I couldn't come in. Don't lie and say open till 10 if you aren't allowing people in after 9:50. I had to grab one thing for my baby and wasn't allowed to.
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August 2022 by Mary B.
I say every time I go there it will be the last time. It is for convenience but I find I buy fewer and fewer things and go somewhere else. Someone mentioned Alexandra...I know just what you are saying. I have never met a more rude individual in my life. When the store first opened hiring seemed selective, folks wanted to work in this new megastore. Now it is anyone with a pulse, I think. RUDE, RUDE RUDE! Used to be staffed with primarily young people from the university...they were wonderful and the diversity was great. Staff was so helpful and it was a pleasure to go. Not anymore.
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August 2022 by Cameron B.
Is randomly closed all the time lately. It is expensive so I really only went for convenience, but now it is super inconvenient even though I live so close!