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February 2024 by Gloria Garrett
The service were excellent at vision works on Oakland Ave .I will be back.
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February 2024 by Rodney Sessoms
Broke my glasses. They were kind enough to offer me the same pair for half price because my old pair wasn't under warranty. Not only did they offer excellent service but they also tightened up the other two pairs that I bought at the store. Would recommend to anyone anytime.
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February 2024 by Tennille Hudson
I went to that store Monday at 12:30 PM. I walked through the door told the lady who I was gave her my insurance card first off she didn’t even run my insurance to tell me if my insurance was valid for their store. Secondly, she told me my insurance was no good because I had state insurance. I didn’t have state insurance I had Obama insurance, which was with United healthcare. She made me feel so bad she racially profiled me the two white ladies sit in the front desk with black hair with glasses then I called the manager to tell her how I was treated. She went right along with her little workers just races. I went to the Mequon store on Thursday a whole different experience. She asked me who I was. I told her who I was I gave her my insurance card and guess what my insurance was valid at that store just very nice people. Cherry was so awesome and the doctor was too, but that Shorewood need to go back to customer service classes and learn how to treat people Black people at that Sorry But Not Sorry For Writing This Bad Review
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February 2024 by Elizabeth Tatum
New frames I picked out with the help of the lovely staff at the Vision Works on Oakland Ave! Thanks!
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February 2024 by Kevin Ojala
Very friendly workers. Doctor knows what is he doing!
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December 2023 by Isaiah Clark
My glasses broke during my finals and they fixed it right up. The eye lady was honest, efficient, and super nice. Definitely coming back in the future! Thank you!
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December 2023 by Winston Baker
I was impressed with the professionalism of the staff person. The diversity of eye glasses frames was top notch. The cost range for each frames was very reasonable. Check it out!
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December 2023 by Laura Herrera
Awesome place, the staff is like no other. Their customer service is excellent and they are so nice, welcoming and just lovely. Put a smile on my face as soon as I walked in. The doctor takes the time to explain any questions or concerns you may have. Over all above and beyond great full and Blessed to have gone to this location. You all ROCK!
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December 2023 by Alesia Hawkins
Visionworks on Oakland has a very courteous, respectful and knowledgeable staff. The doctor is nice, cordial and engaging.They are considerate of my time schedule and you are done in a short but sufficient time for check-in, exam and fitting for eyeglasses.
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November 2023 by S M
Don’t come to this vision work. I had to come back twice because my glasses prescription were really off and causing blurriness in my left eye so i went in to vision work for the 3rd time. I spoke to a lady there, I forgot her name but she kept telling me my eyes would need to adjust to the new prescription which I know but I kept trying to tell her my prescription was off but she was so adamant that my eyes needed to adjust to the new prescription. She was blowing off how I was feeling and told me to go sit and wait for the manager but eventually came over to talk to me and tells me that the eye doctor told her the eye machine was broken therefore, I’ve been coming back twice using the broken machine and the doctor said he knew something was wrong but wasn’t sure. So clearly with me coming in for the 3rd, that was when he knew the machine was broken because the eye doctor must have recognized me and heard that I was upset. The lady offered me to try to get a 3rd eye exam with using the broken machine, the audacity to use the same machine that was broken made me livid because I didn’t want to use the broken machine and to have to go back and forth was exhausting. I got a refund and hope that whoever sees this, knows that they don’t care if the machine is broken, they will still continue to prescribe you with the wrong information.
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October 2023 by Siena Hsu
I've been in to Visionworks on Oakland multiple times to update my prescription, purchase contacts and purchase prescription lenses. Each time I've been in I've been greeted warmly and have been put at ease. The staff is knowledgeable and helpful without being pushy or persistent.Dr. Jurgens was friendly and helpful during my initial eye exam and during an additional complimentary exam because my new brand of contacts were not fitting properly. I thought eye exams were pretty cut and dry but each time, Dr. Jurgens has made me feel more informed. Thank you Shorewood Visionworks for your great service!
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October 2023 by George
What a great store! Convenient location and great selection. The staff here are super friendly and helpful. During my visit Amber definitely went above and beyond. I'll be returning here for all of my vision needs ?
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September 2023 by J. Joyce Cathaír
Everyone from start to finish was amazing. Kind, quick but also engaging. I let them know I'm autistic, and they were surprisingly unfazed, and very inclusive. They walked me through every step without patronizing. The person who did my pre-optometry tests was somehow calming while being absolutely effervescent. The optometrist (Dr. Jurgens, O.D.?) was engaging, and just, really it was an all-around win. A+, coming back to pick out glasses.
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September 2023 by Patrick Cassaday
Purchased glasses from Shorewood location. The only pair of glasses that is laborious to clean, awful product. Glare reduction coating doesn't work. No more Vision works!
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July 2023 by Sean Newcomb
I literally live a block away from an eyeglass shop, but I make it a point to drive to the Shorewood VisionWorks. The staff there are friendly and very helpful, which makes a huge difference. I have never had an issue and I owe it all to this amazing group of people!