Verizon's authorized retailer, Victra, in Siren, WI, strives to provide an excellent customer experience. Their knowledgeable and dedicated store consultants and managers offer a wide range of wireless devices and accessories, aiming to connect technology to life in a trustworthy and profitable way. Customers praise the store's excellent service, with employees like Mariah and Sam being described as very helpful, pleasant, and excellent multitaskers, even staying beyond store hours to resolve issues. The store is commended for its great customer service, knowledgeable staff, and willingness to assist customers, even in emergency situations, without pressure to make purchases.
After spending 1.5 hours on two different “live chats” at Verizon customer service (online), I gave up and went to this Verizon store in Siren, WI. Both customer service agents were very helpful. They were able to successfully add a line to my current account. I am grateful for their assistance and their great attitudes!
May 2026
Very knowledgeable staff. Make sure to ask upfront about ANY extra service charges. They all add up quickly. I hate hidden fees!!!
February 2024
The employee was very pleasant , excellent multi tasker,, she divided her time and took care of other customers while she was working with my phone. Excellent service!!
