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January 2024 by Management Admin
DO NOT ORDER FROM THIS RETAILER. Just go through amazon. It's cheaper and they won't hassel you. Big bad toy store will take your time and money and offer nothing in returnBasically bbts accused me of fraud because my shipping and billing address were not the same. That is unbelievable, that's a very common thing to have different payment and shipping address. I guess bbts can't handle that intense volume lmao. Don't order from them. Let them go out of business slowly and painfully
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January 2024 by Nabeel Al-Khattab
I've purchased multiple figures from them. Their shipping times are fast! And, living in the US, shipping rate is always $4. Highly recommend!
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January 2024 by Shawna Lanier
We've been buying from this store for more than a year now. We've had no issue resolving problems with any merchandise we've purchased. Customer service is responsive, prompt and helpful! We will continue to buy from BBTS because we know they will take care of any issues we may run into with our purchases.
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January 2024 by Aaron McKee
BBTS is one of my favourite places to purchase figures from. Their customer service is top notch. The Pile of Loot feature to reduce shipping costs is super helpful... When I can force myself to wait for multiple items to be ready instead of just shipping it ASAP that is. I've purchased items form BBTS for over a year and have always received my items promptly and I'm great condition. I recommend BBTS to anyone interested in action figures.
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December 2023 by Tendernugget
Purchase from here all the time, only have good things to say. They will gladly help if you if you experience any problems (damaged item, missing part, etc) Cannot recommend BBTS more! Shoutout to Tom in customer service for your help, some of the best customer service I've had! :)
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December 2023 by Terry McGuinness
I have spent hundreds if not thousands of dollars with this company but will NEVER do business with them again and I would recommend that NO ONE does business with these scammers. The WORST customer service I have EVER seen out of a company. Terrible, terrible, terrible. The customer service reps get-off on being rude, condescending, lying, making things up, misinforming, and blaming the customer. I would just as soon light both my money and hair on fire than to deal with these no-account clowns who shouldn’t even be able to do business. You may have gotten thousands of money before, but I will do everything I can to make sure that everyone knows how terrible of a company this is and that they should never do business with them in any way. Negative hundred stars if possible. Avoid these scammers AT ALL COSTS!!!
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December 2023 by Jay
DO NOT ORDER FROM BBTS! GO THROUGH ENTERTAINMENT EARTH- I used to LOVE BBTS, but I can’t believe their ‘customer’ ‘service’. They delayed shipping my item and charging my card the amount I authorized because THEY made a mistake (according to one customer service agent) in needing to have me verify my payment. Then they were incredibly patronizing and blamed me? I haven’t had fraud on my card, I’ve purchased from them several times before and they said it was suspicious of me to have another account with the same name and same address but different email address? Not sure how that is fraud? Ever had a full inbox that you had to create a new email? How is it fraud if I’m going to charge myself on my own card and send myself the item to my address, the same address under my same name on the other account with a different email?!? What is more fraudulent is a company charging a different amount on my card other than the amount I authorized and not shipping my item in the time frame authorized and not upholding their end of the transaction and making up new hoops to jump through. When an item says ‘’AVAILABLE TO SHIP NOW’ as my high dollar item stated, I took that as that it was available to ship now- not in an undetermined amount of time made up by a bunch of rude jerks who get off on being rude and NOT HELPING!!!I verified the fake payment almost instantly and they essentially ghosted me - days before Christmas when every single business day is crucial. When I called customer service I was told they could cancel my order or I could wait longer and be more patient? No, just ship my order. I did get upset with the terrible customer service agents after they repeatedly disrespected me, would not let me speak or finish a single sentence and we’re providing 0 customer service. Hope they’re enjoying talking about this review in their Teams chat! ◡̈
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December 2023 by C B
I’ve ordered from these guys for years and they usually are fantastic. This recent order was not, unfortunately. I was sent a used product. The tape had been torn and then re-tapped again.I didn’t buy a used product, otherwise I’d go on eBay. This is a big let down for a Christmas gift.
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December 2023 by Joel Santillan
Great prices, great products. I heve bought several items for BBTS and they always arrive on time and in great shape. I recently had to contact costumer service and they went above and beyond to solve my issue.
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December 2023 by Amber Mitchell
I was looking for a specific item, first order storm trooper helmet. Only place I could find what I was actually looking for. I questioned if it would be here before the holidays sent an email this morning and got an immediate response that completely answered my question!! Looking for word to the product and hoping that it does come within the begging time from of 12/20 time frame. Edit: I got my order today the 18th! Earlier than even I expected I got the standard grade packaging it has a little rip in the boxing but I’m not worried the gift is for my son! Everything looks in order and I’m super excited for this to be his gift! Has an amazing experience with customer service as well!
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December 2023 by endian
These guys have always given me excellent and reliable service. Today I received a reply regarding a damaged package that was sent to me, I was looking for a simple discount, somewhere in the $3 to maybe $6 range. It's what they usually reduce the price by when intentionally buying damaged boxes but they completely refunded the figure. It was well above and beyond what I think was required to amend the situation and it's left me short on words.If you want your figures to be shipped reliably, with collector grade packaging, there really is no worthy rival to BBTS.Thank you to all the guys at BBTS for being such a great resource to the hobby.
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December 2023 by Sahir Saiyad
Nancy was my Customer Service Representative when I had a delivery issue and handled the problem amazingly!She was quick to reply and solve the issue and went above and beyond. She is the reason I will continue to shop at this fine online establishment.Thanks Nancy!!!
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December 2023 by Katie Bishop
Ordered this awesomeness for my boyfriend for Christmas! Love it! The store is very reasonably priced with low shipping costs and very fast shipping even around the holidays! And don't forget about all the amazing merch!
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December 2023 by Fremar Irving
I was very skeptical about purchasing from Big Bad Toy Store because I try to purchase from big-nox stores. I researched the company thoroughly by reading reviews and other websites to legitimize them. I ordered the Stan Lee Deluxe Iron Studios for an extremely reasonable price. The item arrived in a quick time frame. The product was shipped in a packaging box with a brown shipper and the art box. It had quality bubble wrapping. I will definitely patronize BIG BAD TOY STORE AGAIN!!!!!
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December 2023 by Mr. LeaveAReview
I placed an order and paid way more then I agreed at checkout, once charged on my credit card immediately I noticed the price was not what I agreed to, so I emailed customer support immediately and I received a reply a few hours later. I was told they would cancel my order and I would receive my refund. The refunded me way less then what I agreed to pay. I spoke to customer service and they said I need to speak to my bank about any issues. The least this company can do is add the exchange rate at check out so your customers know how much they are really paying and not have them running around trying to collect what is owed from this company. This was my first and last time ordering from them. BBTS get your act together, this is very Unprofessional and makes your company look horrible. Take care of your customers, you would be nothing without us.
