1st Community Credit Union is highly praised for its friendly and caring staff who prioritize member service and make financial solutions accessible. Customers appreciate the welcoming atmosphere and the helpfulness of employees like Brittany, who is known for her professionalism and knowledge in mortgage services, and Lisa Miller, who consistently goes above and beyond to assist with loans and ensures clients feel valued and understood. Many reviewers mention the staff's ability to make them feel at home, answer questions thoroughly, and provide quick, seamless transactions. Kristina is noted for her super friendly and comforting attitude, helping new members feel at ease during the banking process. The credit union’s team includes specialists like Faith and Angie, who contribute to making members’ lives better through excellent customer service. Members also value the quick response times, effective communication, and personalized care they receive. The credit union offers convenient drive-up hours at Sparta, West Salem, and Tomah locations, along with accessible lobby hours. Overall, 1st Community Credit Union is seen as a trusted, family-like institution that supports members’ financial goals with kindness, professionalism, and dedication.
We recently refinanced our truck loan. We worked with Gage from the start to end. Within 3 days, everything was done. 99% of our interactions were via email. Gage made the whole process efficient and seamless. 10/10 recommend Gage.
April 2026
I live near the bank and Bank there staff excellent
November 2025
Brittney is amazing to work with!! She helped me with everything possible! Whenever I had a question, she was always there for me! Thank you, Brittney
