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August 2023 by Chris Rojas
They approve me
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June 2023 by Chris Keding
I am all for buying local to support my local businesses instead of a big box store. That being said I believe it should go both ways. I purchased a new mower from here. 2 days later the manufacturer lowered the price by $250 and the finance charges by 5%. I stopped in fully expecting to have the price matched and the finance charge lowered. My salesman Wyatt told me pretty much there was nothing they can do, which is funny because had I bought the same mower at Home Depot and Tractor supply company where they also sell them they would jave had no problem doing a price adjustment. Tried contacting the owner with no response. I have bought a snowblower, parts and have referred several other people to this location but I guess loyal customers aren't appreciated. I suppose I will have to do my talking by taking my money to another dealer along with my referrals and other business. Really sad that the local businesses feel like you owe them business and don't care about customer service anymore. Pit.
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June 2023 by Joe
Very helpfulVery nice service
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April 2023 by Karla Jones
Bill's Service has never disappointed me.
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October 2022 by Erin Larson
Worst customer service I have ever experienced. Was swore at and called a d*** broad. Just trying to exchange a coat, couldn’t do that. Got a gift card that means nothing to me bc I won’t b back. I paid with cash but no cash returns. Couldn’t order the coat I wanted bc they couldn’t find it. Was asked why I bought it, and if I bought my other coat before or after. Didn’t know I needed to answer pointless questions regarding a return with a receipt. A coat that was purchased 6 days ago. If you want to support a small town business this isn’t the place to go. Customer service is awful and No customer should ever be ridiculed or called names.
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June 2022 by Jason Genskow
Had all the parts I needed, cheaper than the internet.
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March 2022 by Lori B
Jim D in parts was extremely helpful and courteous. Will definitely.
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March 2022 by Jim Rosenfeldt
Great service ! All very friendly! I will keep going back
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March 2022 by Diane Thums
Always helpful great service.
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March 2022 by Barb Graff
Fast repair service today!
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March 2022 by Duane Bohman
Were fast and knew thier stuff
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March 2022 by Sandra Rowe
I love my new 2021 Toro zero turn lawn mower and the attatchment to our weed eater. Thank you so much Bills.
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February 2022 by Kimberly Rodriguez
The 3-yr warranty on my Polaris ATV from Team Motorsports, Green Bay, was about to expire. I had taken it the 1.5 hours each way several times over the years to get help with the charging issue with no success. I felt they were not taking me seriously. I was angry and exhausted.So, as a last effort, I took it to Pro-Motor Sports, Wausau. Although they were unable to diagnose the issue, they referred me to Bill's with confidence.My experience with Bill's was over the top from start to finish. Customer service is important to me. I was blown away. On the initial call, Bill was friendly, honest, and enthusiastically up to the challenge! He instructed me to find him directly when I got there. He told me to schedule with Jim in the Service Center and to bring my warranty paperwork from Team Motorsports. We were greeted by several folks when we got there. The gent at the service center explained their goal was to find and fix the issue and that best case was - they would do what they could with Polaris (even though my warranty was not through the manufacturer) to cover any of the cost. I didn't know what to expect. All I could say for certain is that I'd be visiting these guys again when it was time to buy a new toy :)I received a call about a week later telling me my machine was ready to pick up. After all I'd been through, I truly assumed they couldn't diagnose my issue either. I couldn't have been more wrong. They found it, fixed it (confirmed now after about 2 months of having it back home), clearly explained the issue and resolution, AND got Polaris to cover 75% of the cost. I thanked them repeatedly, not sure I could even believe this was happening.Also a big take-away is that when I picked it up, Jim again explained the issue and resolution, which was clearly documented in the paperwork he gave back to me. When I have work done, I expect documentation. Hard copy or electronic - I don't care which. I firmly believe that one of the main reasons the dealer (Team Motorsports) would not see my issue through is because I had better notes on the who, what, where, when, and how than they did. Most of the calls I had made to the dealer were not logged in their system. To them, it likely appeared that I never had much of an issue.Bill, you had me sold on the first phone call. You were so kind when I was literally at my wit's end. You were there to greet me when I arrived. You made me feel like my issue was important - that I was important. Your team is incredible - from the warm gent who unloaded the unit, to Jim at the counter putting my mind at ease, to the friendly atmosphere of the sales people, to the knowledgeable gent who loaded the unit back up when it was ready and to everybody I didn't get to work directly with that made this happen.I can't remember when I last had service this stellar. I'm overjoyed with the confidence I have in my ATV now. Finally, after being registered for 3 years and never left the yard, I can get out on the trails!
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April 2021 by Brian Decker
Been looking for an Atv during the pandemic, Atv’s were difficult to locate. Due to the shortage every other dealer was marking up their Atv’.s well above the MSRP. Not Bill’s! I feel I got a good selling price considering the the current state.
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March 2021 by Adam Krultz
Sent an email for a price quote on a machine 3 separate times with no response. I guess they didn't want my business so I bought from a different dealer.
