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May 2025 by Nancy Markowski
Hours posted on the CVS website state the store is open until 8:00 p.m.on Friday. Upon arrival at the Sturgeon Bay store on April 25, 2025 at 7:18 p.m. the doors were locked and the store was closed. The hours posted at the entrance also say open until 8:00 p.m. on Fridays. No sign indicating why they were closed. We will go to Walgreens in the future.
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March 2025 by Carissa Goodman
The employees have disgusting attitudes. A whole 2.3 star rating, pathetic.
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January 2025 by Carly Brandt
I haven’t had any bad customer service experiences. But every time I check online to see if they carry a product it’s always out of stock. Like 10 out of 10 recently, I almost just expect it now
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December 2024 by Tom T
First visit from a part time resident, very positive! Very well stocked, meds transferred from texas, no issues, staff friendly and knowledable! Will definitely make this as my go to store going forward.
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September 2024 by Sharn
Tried calling, no way to speak to a staff member. Used the automated system-no reply that made sense. Many attempts at requesting a return call. No response. Went in to the store and got nothing but attitude. Wouldn’t even listen or check for my prescription refill questions or help with scheduling a vaccine. Went to Walgreens.
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July 2024 by Mary Heck
The absolute worst customer service I have ever experienced.
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May 2024 by ed bohling
Rude, when you need help.it helps when people act professional.
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May 2024 by Cathy Eckers
Our CVS wouldn’t be awful, except for the fact they do not send our immunization records in to the state. I’ve called about this and was told an outside company does this for them. My husband and I had Covid vaccines last October and it was never entered. Also, my husband and I had shingles vaccines on the same day. My record was updated; his was not. I think it is awful we can’t depend on them for this.
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April 2024 by po masi
Pharmacy has always been professional, kind, and efficient in my experience. Don't know why so many bad reviews. I've never been treated poorly or had them make an error. I can't say the same of other big name pharmacies here. Pricing is high on products, so they do a lot of silly coupon sale stuff. Wish they'd just charge lower price, but that's a corporate thing- and not this store's fault.
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February 2024 by Lynne Rabach-urban
I recently picked up a precription for my husband at Sturgeon Bay CVS. The cost of that precription was $207.00 I paid this and took it to my husband. When I got it home he told me it was wrong that his insurance said it should only be $47. He called his insurance and they said that because the pharmacy filled his precription with the Generic it was more because the Generic was not in his formulary, at no point did the CVS tell me that they substituted a Generic when he has never gotten a Generic . When my husband called CVS (on hold with the computer 45 Minutes) a person in the pharmacy answered and said that the precription was not returnable even though it was in the original packaging with all the tags attached. I then tried to talk to the person to ask why I was not told it was a Generic, when I picked it up she just said I should have known and refused it. I tried to ask that when they say it was not in my husbands formulary why they filled it with that. She just said he should of known. I said EXCUSE ME, please let me tell you if you would of told it was a generic and not covered I probabley would not (got this far and, SHE HUNG UP ON ME) so she did not let me finish saying I would not of taken the precription home.
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February 2024 by Steven Secrest
This is the “WORST PHARMACY “ ever! The last place I will ever take my business! Rude staff very unprofessional attitude poor hygiene.
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December 2023 by Michelle Bouche
Started using this pharmacy 2 months ago and already have been having reocurring issues with them filling my medications on time. I have been going days without my meds as the pharmacy has been out of my medications. Very frustrating as the pharmacy is not able to tell me when the medications will be in. The pharmacy was not able to transfer script to another CVS who has the medication in stock.
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July 2023 by Denise Ocker
On the Fourth of July my daughter ended up with a really bad ear infection. We did Teledoc and had her prescription sent to our regular pharmacy chain to the Sturgeon Bay location because we were on vacation. We went to pickup the prescription. And the pharmacy was closed for the entire day. I went to CVS and the pharmacist and the person working the counter were incredibly helpful and knowledgeable about how to get the prescription transferred over to CVS. The pharmacist went above and beyond to help our regular pharmacy make the transfer. She made all of this happen in a very short amount of time even when she was so incredibly busy. Thank-you so much Amanda, Jesse, Dori and Shawn!!!
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May 2023 by George Hoppa
This cvs was one of the best pharmacy in door country, but it has changed the staff is rude or should I say very rude.I have moved all my scrips to a different pharmacyThey do not use there drive through it blocked off also the pharmacist is also rude ,not customer friendly i would have given this cvs store a 0 star but i had to give 1
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May 2023 by Nicole Ulrich
The pharmacy is very slow. Called ahead to make sure the prescription was ready, I was told it was so I went to get it. Upon arriving the drive thru was closed so I went inside and had to wait 20 mins to get up to the counter to then be told it still wasn't ready.
