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February 2024 by Trevor Heald
Beware of sales reps trying to add insurance and att next up to your plans without authorization. Check your bills after getting a phone there.
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February 2024 by Alexis Haskin
I went to the AT&T store in Sun Prairie Wi on Saturday January 27th and the 28th and both of my visits was awesome
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February 2024 by Colleen O'Rourke
Excellent Service. Friendly and helpful person we dealt with
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February 2024 by Nicole Fulton
Avoid this location at all costs. The manager here has terrible customer service and people skills. I had better luck and more help with someone on chat. First of all, he told me he couldn’t change anything on my plan in the store. I had to do it online, which is not true. He was too lazy to do it. He also said “I don’t know a lot” instead of pulling up our plan. I asked why we didn’t have a certain discount we used to have and he said it was because our plans changed… not “let me look into that for you and see if we can’t get that back.” I had to chat with someone online to help. Sorry but the manager here I won’t say your name, but you need a new job.
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January 2024 by Arvind Gandhari
Thank you so much for your prompt and helpful assistance! Your excellent customer service made my day! ?
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December 2023 by Tyler tyler
I stopped in on a Saturday and only 1 employee was working. It was a 2 hour wait before he could help me and all he could do was refer me back to customer support. So a waste of time for me. He was knowledgeable, professional, friendly, and calm given the circumstanc. I understand it’s not his problem that his colleague calls in and his management doesn’t get him any help. so I’ll give 3 stars. How they allow only 1 employee on a Saturday and not send help from another store is beyond me. If I had someone that could have at least acknowledged me right when I walked in I could have been in and out in 3 seconds.
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November 2023 by Lynn Gingher
The 2 young men, who helped us, Nico and Tony were absolutely awesome, in helping us straighten out our news IPhones. The phones were a mess. They spent 1 1/2 hours helping us and were so patient. Our phones are working! Thank you.
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November 2023 by Lawanda Curtis
I came into the store with 2 others not myself and the sales representative Mikayla, was so amazing she was very explainitory, helpful, polite, patient her customer service skills is the best I've seen so far with my experience In any kind of sale places.
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October 2023 by Judy Ferguson
We loved working with Makayla! She was so happy and upbeat. We traded in old iPhone XR’s for the new iPhone 15 Pro. She made it seem so easy, but I’m sure my husband and I would never have been able to do it ourselves. And I love how she remembered us from our initial visit when we pre-ordered the phones. My husband was so impressed with Makayla that he called ahead to be sure she would be in the store when we got there.
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September 2023 by Cheryl Sorenson
Anthony at the Prairie Lake Dr store in Sun Prairie is a rock star. He helped me select a new phone and transferred all of my data, etc. He made sure before I left that everything was set up correctly on my phone and made sure I saw that the phone I was trading in was scrubbed of all data. Excellent experience!
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July 2023 by Diana Arco
Came in because I was having terrible issues with my phone, Niko helped me and was honestly awesome and very patient. He has excellent customer service and that’s not easy to find these days.
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May 2023 by Adam Gifford
I had a number of issues with my account that the corporate store refused to address Nikolai and his team did a great job addressing our issues.
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May 2023 by ilovetotri23
Most communication/data companies have zero lack of customer care! AT&T is no different. They just keep on sending me bills months after services have been canceled. The tech I worked with at this location corrected all my billing issues, but I had to stop in there every month to get the billing corrected. I feel like they just bill the average person whatever they what, and hope the customer doesn't notice. Shame on AT&T! It is not like they have no competition. There are so many providers. AT&T should be fighting for our business.
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May 2023 by Nolan Kuhn
Niko was great!.He answered all my questions, and we left with a great deal and great new service!
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March 2023 by Jeff Otto
Don't trust the workers! I'll take some blame by not looking at my e- bill for a few months, but when I did...WOW! I NEVER buy extended protections, etc. come to find out that I was getting EVERY SINGLE ADD ON THEY OFFER!!!! NO joke! And getting my money back on that?! Nope. Very disappointed that I cannot trust these salespeople.
