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December 2023 by James P.
Brought my winter car in for an alignment and an issue with the vehicle wandering a bit. Got the alignment done and was given numerous estimates for additional repairs. I approved one repair to fix my steering issue. I was a little bit overwhelmed by the price but approved it. The job was said to be an all day job, and was completed in less than half of a day. But I was still charged the original quote. I have sent numerous people to CB over the years and have used them myself for years. I don't think I can recommend them anymore. I feel very ripped off. I paid more than $200 an hour for labor. Not to mention I was told their labor rate was $160 per hour. I feel I should have been reimbursed when the job was done more quickly and easier than anticipated. "Hey great news we lowered your bill because we got this done faster for you". Nope. Took my money and made excuses for the high high prices. Make money but don't rip people off.
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November 2023 by McKenzie C.
I recently was in Sun Prairie visiting friends and my car broke down. I am not from the area and I was really panicking as I didn't know what to do. I decided to have it towed to Christian Brothers Automotive because it was the closest. Everyone told me that they have created their company on the fact that they want to assist people and have reasonable prices. Great! I am a first year teacher right out of college, right up my alley. At least I thought. I had called and let them know it was coming and the man that answered the phone said "well nobody will be able to look at it until Monday so I don't know what to tell you". I was off to a bad start already. I let it go because I figured it was Friday night and he probably had a bad day. I then receive the estimate to change the alternator and they want me to pay $700. I called 6 other places to get estimates and they were all $350-$400. Absolutely ridiculous. I then struggled to get it back to Milwaukee, and they said they were also going to charge me $50 a day if I didn't get it out of there ASAP. I had to take off work and struggle to get it towed back to Milwaukee. It was a horrible experience with them and I will let everyone I know never to take their car to Christian Brothers ever. If you are looking around the Milwaukee area, please visit Mr.G's!
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November 2023 by Diane Wendt
We are very happy with the professionalism, service and welcoming environment. They are knowledgeable and the work is top rate! And being greeted by Charlie Dog can’t help but put a smile on your face!
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November 2023 by Genevieve Jones
I am happy with the service they provided. What I did really really like are the pictures they sent me with my diagnostics and estimate. This car is my daughters first car, she's 17. so of course the car being older and used, I knew was going to need service. And they give urgent needs, and recommended needs. So through her first car journey, they were very helpful so she can get the repairs needed.
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October 2023 by Christa Hunley
My teenage daughters car broke down on a weekend and we had to have it towed. The driver asked where to take it and although we had never used them before, I had them take it to Christian Brothers because it was close to our house. Despite having never been a client before, they called first thing Monday morning to find out the details, figured out the problem and had it repaired by end of the day on Monday. They were great about explaining the problem and the fix needed. Their professionalism, promptness and kindness through the process ensures we will be returning customers.Service: Transmission
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October 2023 by Ethel Jaylen
DONT GO HERE‼️ Honestly this place doesn’t even deserve 1 Star but it was my only option. I paid 162 for diagnostic and was told the problem would be fixed in a day. I’m literally in tears because my car has been there nearly a month and the mechanic keeps changing what’s wrong with it and steady calling our insurance company to approve several things before consulting us. So if you mention you have insurance they will take advantage! This has been a big inconvenience for my family as we have been unexpectedly spending a lot of money on Ubers the last 3+ weeks to get to school and work and we have missed out on so many important things. Not to mention we drove the car there to drop it off on our appointment day and there was a new problem/excuse every single day. The 3rd day our car suddenly doesn’t shift which I never had a problem with before. Every single day we have to call them for updates instead of them calling us. They tell us one thing and then it’s another. This has been the most stressful thing I’ve had to deal with all year. I read the reviews and trusted this place now I wish I would’ve just went to the dealership. I will never support this company ever again and will encourage other people not to either. They inspected it more than once and it’s still not fixed. They are not fair, trustworthy or reliable at all. I’m still without a car and they are still hiking the price of something they seemed so sure about in the beginning but seems they’re just figuring it out as they go definitely not professional and I definitely do not recommend. I’ve had bad experiences with car repair shops but this is by far the worst I’ve ever had.
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September 2023 by Scott s
No dealership or auto repair shop can match the quality of workmanship and customer service experience better than Christian Brothers Auto Repair. The added convenience of having a shuttle available is invaluable for customers who might not have someone available to pick them up or take them back to the shop when the vehicle is completed. I had a follow up issue and CB go5 my vehicle in right away that morning. Pricing is competitive and this is a regional chain with only one repair shop in Wisconsin.I would return for future work and highly recommend CB.
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September 2023 by Tara Disch
This was my first experience with Christian Brothers. I initially took my vehicle in for a brake inspection and they were able to do the repairs the same day and added on an overdue oil change. The service was impeccable, the staff was super friendly and timely, and they even offer a complimentary shuttle. I also appreciated the clean waiting area and restrooms, and snacks! Would highly recommend.Services: General repairs & maintenance
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September 2023 by Joe Konichek
I am new to this city, but I knew of the Christian Brothers name. My vehicle did not start and was towed into their business. They diagnosed the problem and performed other diagnostic troubleshooting to help ensure the problem may not happen again. They also did other checks of the vehicle to ensure it would be road worthy. All for an amazing low price. I am now a forever customer.
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August 2023 by Tammy Griffin
Christian Brothers was able to get my vehicle in quickly and had my tire patched within an hour. The service is fantastic and the staff are very friendly and helpful. I would definitely keep going back.Service: General repairs & maintenance
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August 2023 by gena sage
Not sure what have been changed, but I didn’t get the compassionate responses and service as it was addressed to begin with.There was a time that I was happy with the service and the customer service now I was treated like unknown person and being way overcharged.I will not go back for tire changes oil changes there again battery replacement.Thank you for what was done I am greatly appreciated that you guys fixed some issues but, with that being said I’m not happy overall with the cold shoulder treatment.
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August 2023 by ortner mark
I broke down in Madison and needed a transmission. Kris and Scott were really understanding of my situation and really made a MASSIVE effort to help me out A LOT. I appreciated Kris being a great human with a really big and caring heart. This is the definition of phenomenal service and good people. I’d highly recommend!!!
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July 2023 by David Carlson
My family had our van towed to Christian Brothers because the front strut snapped and shredded the tire. The staff were so helpful and understanding. Coordinating mainly with Scott, they had us in and out with astonishing speed. What would have taken a week other places was done in 2 days. I would highly recommend!Services: Tires
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July 2023 by M Randy
Thank you so much for the services rendered. Your customer service both over the phone and in person was delightful. I felt comfortable in your waiting area. Nice atmosphere. I was satisfied with your timeliness and the overall experience. Luckily, no diagnostic tests were needed and the pricing was competitive! Thank you again. I would certainly recommend your services. And sorry for missing your call! I’ll also note I have never received the kind of follow up communication elsewhere and I greatly appreciate that. We’ll see you again, surely. God bless.
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July 2023 by Michael and Gert Lukens
I started using Christian Brothers Auto inSun Prairie about three years ago and have been very happy with their service. Polite, knowledgeable and helpful with my issues. I now bought a new truck and will use them for any work to be done minus any recalls..Great People
