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November 2023 by Leah Shilts
Wonderful ladies inside were so helpful.
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September 2023 by Eduard A Khalapyan
Fast unloading, but here isvery narrow...
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June 2023 by L Connor
Customer service could be improved. And I was informed I need to pay everything up front before they would install. I paid over half and had the flooring delivered. Then was told I had to pay the rest in full before they would even schedule installation. Not acceptable to me. They would have all my money and no work has been completed. Don't have a problem with paying for the materials. They will have my money they could go bankrupt. Paid for the materials is fine because I have the materials. Labor is a different story. And they could do umpteen no shows and they would have my money. Typical construction is half up front and the rest upon job done. But they need to work a little bit more with their customers. Looking for a new installer.
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June 2023 by La C.
Customer service needs to be improved. Asking for full payment for flooring and labor upfront is is unacceptable to me . This company could go bankrupt and they have my money I put over half down and they refused to schedule installation until I paid the whole amount. The flooring was delivered to my home and their reasoning was I'm not serious enough that I need to pay the whole amount. I find that ridiculous . Looking for a new installer .
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May 2023 by Dick Schwarz
Lots of quality options.Staff is professional, knowledgeable and helpful with answering all of my questions.
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December 2022 by Allison Olson
Drove all the way there today to find out that they were closed. Hours online for Sundays say 11-5, got there and their hours on the door for Sunday say closed. Won't be coming back.
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November 2022 by D C
The project from purchase, to installation, to project finish was seamless. Staff was great to work with in store and installation. Great experience and great new living room floor.
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November 2022 by David Cooper
The project from purchase, to installation, to project finish was seamless. Staff was great to work with in store and installation. Great experience and great new living room floor.
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October 2022 by C Smiley
The Madison WI store is great and the people there very knowledgeable helpful. The Sun Prairie, WI store is a different story. The young lady that works there was very helpful and knowledgeable, however the other two guys that were working there acted like they did not want to be bothered for anything and knew less than I did about flooring, which isn't saying much. When I asked them for recommendations on underlayment, the guy at the counter just yells out to someone in back and says, hey some guy wants underlayment. The guy in the back came out looked at the board and just randomly picked two choices, I asked him what the difference was and he simply stated, " I don't know" and just walked away. I realized that both of the choices he had pointed to were incorrect for the type of flooring I was putting in. When it came time to ring up my order, the guy sitting at the counter, stood up and turned to the young lady and said, I am leaving, you have to ring this up. That was a blessing in disguise as she was able to point me to the right underlayment and vapor barrier needed. I know it is hard to get employees, but yikes....
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March 2022 by P N.
From start to finish, LL Flooring in Sun Prairie highlighted the product that would be a good vinyl for my needs to the staff that worked closely with me to answer concerns and questions to the installers who respected my space and worked with efficiency and care, I am very satisfied with the final result.
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January 2022 by Andrew Scully
Friendly employees. Great selection.
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October 2021 by Lisa Corwin
The first time the boy we talked to was very helpful but the second time the woman seemed more focused on her computer than us right in front of her. We ended up going across town at the other store and bought there. The floor looks great.
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October 2021 by nino jerana
Lady working here told me that, first business and then she well unload me. Unfortunately, didn’t have enough time to explain her that there are other businesses outside her shop , I hope other employees have in mind that we all do business even truck drivers , god help stupid people they need you more !!! Only yang man was nice and polite !
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August 2021 by gene jauert
Lauren is very knowledgeable and helpful to educate with laminate flooring.
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July 2021 by Andrea Holzbauer
My flooring was suppose to come in at an earlier date which it did not. The jobsite was in a different city and I was transporting it there and have this lined up. Therefore, I needed the flooring when I was leaving or the job wouldn't be complete. Since, the flooring didn't come in time for when I was traveling out of the city, Lauren took care of getting the flooring shipped directly to the jobsite for me without any extra cost. It saved the job timeline and made my customer and me very happy. Very pleased because service like this is hard to come by.
