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February 2024 by Talia Getter
Kind staff and a great problem solving skill
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February 2024 by A Google User
Purchased a car battery with a 3 year warranty from this location. It died on the very last day of the warranty. I went to get it replaced but my purchase wasn't registered in their computer system so I had to pay for a new one. I went somewhere else!
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January 2024 by Blake Abig
Shawn (I think) was excellent. There was a bunch of folks waiting for assistance and he greeted all of them and handled them in an efficient way. Great service!
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December 2023 by Ronaldo Ramirez
Customer Service was awful, depends which employee you go to. Should've waited for the one in the white tag instead since the employee that I was with was unprofessional, talked very quiet and had to keep repeating the same question after I already gave the answer, also kept taking up the wrong parts. Plus brought the keyboard to the other employee while they're helping someone just to type something in which I found disrespectful, would not recommend the one in dreads if you're trying to find your parts correctly.
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November 2023 by John Christmas Hand
Great variety of products. Reasonable prices. Could use more customer service staff.
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November 2023 by Ashley
Simple ask of someone to come look at my car as my door ajar light is going off but the door is closed and no one would help me. What a waste of my time!
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October 2023 by Felicia Clark
I came into O'Reilly today having a very difficult time with my truck. I just left from having my vehicle serviced, so I was lost as to what could possibly be wrong. Sarah came outside and assisted me with figuring out the problem (I was extremely low on oil). And I was checking it all wrong. Not only did she show me how to check the oil, but also how to add oil. Although I was quite embarrassed, she assured me that I was okay, and that she was there to help. She even provided a referral for a good mechanic! What could've been a horrible Saturday, ended up being perfect. Thank you for helping me! I'm so grateful.
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September 2023 by Susan Lindgren
Todd at your Sun Prairie Store was amazing. I cannot begin to tell you how greatful I am for his amazing Customer Service at the Sun Prairie location!!!!!!I came into your store in tears. I had an awful experience at another auto part store. The person there was so rude and awful. He quoted me for a battery and I left. I could not justify giving this place any of my money!When I came into Autozone Todd was patient and understanding. He quoted me a price that was half of what the other place did. He put my battery in and talked to me with respect.I can not tell you how much this meant. Thank you to Todd for his amazing customer service. I went into work singing his praises. I work with all women and we all talked about how going to deal with car issues is so stressful. They all said they were making sure they keep AutoZone in mind.Thank you
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September 2023 by Alec Penn
Got exactly what I needed first trip. Can't ask for much better.
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July 2023 by Terry Balding
Very helpful staff. Fair pricing.
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July 2023 by Sam B
Very helpful, ran diagnostic and only 1 spark plug and coil were not firing.Bpught plugs at O'Reilly and coils somewhere else.Also installed new air filter,essentially just did maintenance, runs great now.Jackson is the man to see.(I have only ever given 5 stars 3 times)
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May 2023 by Terry Kunick
No one could answer my question or help me find the right size wrench "not unless we bring a whole bunch of wrenches outside".
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May 2023 by Latasha Ryckman
Sean was very helpful and efficient and I trusted he’s ability to help with car parts also did a wonderful job putting on awesome guy??
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May 2023 by Dylon Dalton
Jaxson was very helpful and ready to assist in finding any part. That man needs a raise
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March 2023 by Adam Becker
had to go back quite a few times to get parts due to wrong ones given. Thankfuly they had what I needed in stock
