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April 2024 by Savana Flynn
I ordered a pick up order and sent my husband to pick up the order at 640 20 mins before closing. He was told they are closed. I called confused as it was not canceled and I received no phone call. The gentleman said they are closed because they have no customers so they’re closing early and that they tried contacting me which is so wrogn. Not really sure why this place is even open if that’s the customer service you’re providing.
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January 2024 by Vapid LawBreakers
We ordered a pizza/cheese bread combo Friday evening. As we got home we realized part of the order was missing. After calling the restaurant for a refund, the store manager claimed they closed 20min early and couldn't issue the refund. Upon trying again today to get the refund and the item we didn't get we were told it would take 7-10 business days to reach out to store owners and issue a refund. Store manager refused to cooperate.
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January 2024 by Suzie Palmtag
Salad which was ordered with pizza wasn't ready so we had to wait for the order. Cardonal principle: No one apologized. No one said thanks for waiting.The last thing I asked the young kid who was making it was if all the ingredients were on the salad. He said oh yeah i got it. We got home to find it lacked black olives and sun dried tomatoes. When I called the manager I got a bunch of excuses about young help not knowing how to make menu items. No offer for gift card for a future visit. That's our last trip to this papa Murphy location.
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December 2023 by Andrea Hanson
I purchased a pizza from Papa Murphy’s and the pan started on fire in my oven. Upon returning to the store with the burnt pizza, as their management requested, I was told it was not their error, and that it must have been my fault that I cooked the pizza at too high temperature, or my oven was dirty -neither of which is true. They refused to refund me or remake the pizza.I do not recommend this Papa Murphy’s location, unless you like being of accused of being wrong and that the fire that erupted in your oven was your own fault.
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December 2023 by Ben R
Papa Murphy’s pizza was always great. Service for one particular gentleman was a less than positive experience. Will continue to eat at Papa Murphy’s but I do not plan on returning to this location again anytime soon.
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December 2023 by Bryan Kirschbaum
We have been to this location several times and have had numerous issues. The most recent...paid for a family sized stuffed, received only a 14" with very little toppings. Go elsewhere.
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November 2023 by Sabrina
Decent pizza, but ordered online so I could pick up and go on my way. I came in 10 minutes after my scheduled pick up time and the pizza hadn't even been started yet. Staff were friendly enough but clearly overwhelmed. Will try again on a less busy day, but if you come for a special or a holiday, make sure you call ahead to make sure your order is actually ready for you.
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November 2023 by R. Scott Shinko
I had gone to this place for close to ten years. The owner is RUDE. The kids that they have working in there currently do not know what they are doing. I waited for over a half-hour to have them check me out one Tuesday evening, and I saw them hang up the phone on the people that were calling to try to place an order. There have.been SEVERAL times that my pizza was not made correctly and there is NO manager to complain to. Since the days of Alec and Sam working there the place has gone to HELL. I will NEVER give this place. my business AGAIN!!!
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October 2023 by Mahari S.
I will never be ordering from here again. I ordered Oct. 31 for a jack o lantern pizza. they don't close till 8pm. I ordered at 7 and it said it'll be ready by 7:34pm. my boyfriend arrived to the store and the employee said they were closed. that was at 7:22!!! so I tried calling and the phone went to voicemail. tried the next morning and AGAIN straight to voicemail. now they say 3 business days for a refund from a online bot. they took my money out of my account and I didnt receive my food. bad service ! And on top of that the place looked horrible. the scenery wasn't clean or anything. turn off ordering if I can't pickup before close time
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October 2023 by Angela Saunders
If I could give zero I would. Horrible customer service! Refused to give me a refund. Charged more than what was on the website. For what I was quoted for. Called and tried to get some help and was hung up on!
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September 2023 by Larry R.
What in the world happen to this place? We loved the Bacon, chicken, artichoke pizza. I could not find it on the web site so I called the store. The jagoff that answered was so rude! When I asked about ordering he said "Just figure it out" and hung up. So I did, I called Glass Nickel!
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September 2023 by Michelle Ramsey
There was no actual adult present and the teenager staff rolled their eyes at me because they were too busy talking to their friends and chatting it up... I interrupted their chatting time because I wanted service... Guess I'm in the wrong though... and when I wanted a refund they didn't even know how to do it.
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September 2023 by James Kerr
Unfortunately this restaurant has gone downhill. The service is poor, workers struggle to serve you, the salads are old lettuce (ours was pink in color) and pizzas contain less ingredients. Too bad, this was a go to place…...
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June 2023 by Christine 77
Twice I came in this week before 8pm and they were already closed, today was 730pm. If you cannot stay open til posted, please figure out a way to post the changes. Thanks.
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January 2023 by Terri Wells
The service is Super Nice! Manager helped me and was extremely helpful.