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February 2024 by Danny Baker
Adam was absolutely amazing. Me and my friend hit a deer and he stopped to help us without even being called. drove us an hour to our house and helped us out so much.
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February 2024 by Tracy Meek
If I could give this place a zero Stars I would they damaged my car while towing it I would not recommend to anyone to use this company ever. I am glad to see you responded to my comment the tow truck driver admitted to damaging my vehicle when my car is done getting fixed it will be going to get an estimate at a auto body shop I have been in contact with Sammy from Prairie Land so you guys are very well aware of the damage caused to the vehicle from towing it period.
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February 2024 by Amber Koch
Business exist for profit but prairie land towing uses exploiting and inequitable practices to ensure taking the maximum amount of money from people.1. Refused to give itemized invoice stating charges until cash was given to them. - this is illegal2. only open from the hours of 9 AM to 4 PM making it impossible for someone to get their car if work business hours. (And only the owner can pick up the vehicle, see 5)3. charge an extra $150 for “special equipment”, without telling you what special equipment was used and adding this charge to any illegal tow even if it is from the street.4. Require that you pay in cash but do not have onsite ATM. Some people do not have $350 laying around.5. Require owner of the title of the car to pick it up- this is not a standard practice, city of Madison towing does not even require this- making it impossible for anyone but the car owner to pick up the car.Do not give them your business. The policies above exist for them to get maximum profit- the harder it is to get your car, the longer you keep it there, the more they can charge you in “storage fees”. The policies impact low income and marginalized groups even more, and not everyone has the resources to cope with these unethical practices. DO BETTER.
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February 2024 by Regina Whitemarsh
Had a great experience with Prairie Land Towing when my car was stuck in the snow. Came within the hour that they said, and Joe quickly helped get me out. Professional work and made me feel safe and well coaches through the experience.
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February 2024 by Andy Klabacka
I just have to share my experience with prairieland towing its a good laugh. I called my vehicle broke down a few days ago. morning around 8 am..it was cold. They said they were busy and could not get to me until the next day, which is understandable we just had several inches of snow and below zero temps days prior. I had another tow company and same answer but later the same day they could get it. I had to get to work and had a coworker pick me up and left it on a non-busy county hwy. Police were called and prairie land towing was then call and within 3 hours my car was towed without me being notified. Thank you prairie land towing for your fast service and $600 bill. I called and it was an emergency and deemed a hazard.
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February 2024 by Abby Lasky
Charged for 2 days of storage when car sat in lot for less than 20 hours and they weren’t even open before hand to get the car asap. Also was charged $1000+ for a $250 job. They then proceeded to drop my car in a foot of snow.
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January 2024 by Nicole Grice
Our family recently experienced a significant car crash that involved my son rolling over multiple times. Anyone that has ever experienced something like this understands the level of trauma not only the people directly involved have, but their families as well. As we began to pick up the pieces, we came into contact with a woman that identified herself as Nicole. As my son described his experience with Nicole, his aunt/my sister then called attempting to get answers (she called given she lives in Sun Prairie). She also spoke with Nicole. With still no success, I called with a clear strategy to approach whoever answered the phone with kindness, sincerity, and professionalism. I too spoke with a woman identifying herself as Nicole. From the moment she answered the phone, she presented as impolite demonstrated by the aggressive tone of her voice and refusal to answer a direct question. Once she figured out that I was the 3rd person calling about the same car and questioning why we were being told that even though the tow lot was open, we could not come to get personal belongings (most importantly needed were prescribed medications) from the car, she stated to me "I am not dealing with you people today." I asked to speak with her manager. She said that she is the weekend manager. I then asked to speak with a Director or Owner. She said he was not available and given they are a private company, she can refuse to allow access to anyone. What is important to note here is not the exchange within itself, but the way this woman spoke to me as I was still processing the fact that my son was not dead. That no matter how polite I tried to speak with her, she seemingly wouldn't or couldn't do the same. Not only was the experience completely unprofessional, Nicole was rude, insensitive, and just nasty. She threatened to hang up on me as I insisted that the owner give me a call. She seemed to indicate taking my name and phone number down stating he would call me Monday. I never received a call back. As I have read the variety of reviews about this company, I am deeply saddened and disappointed to see the plethora of reviews reporting similar experiences yet not only does this woman still remain employed, this company remains in business.It will take every person collectively coming together to refuse services by this company and for the police and other emergency responders or landlords to start to use another company. It might be a stretch given how big this company is, but it is not impossible. I would give "0" ZERO stars, but 1 is required in order to post, so that is the reason for 1 star.
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January 2024 by Kira Gordon
Car just got towed. New parking permits that are out of date can’t even be updated on the weekend because our apartments office is closed. And of course, this tow place is “open 24 hours” but conveintly, pickups only tell 1 so they get to charge you more money for another day! Scummy.
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October 2023 by Charles Mckelvey
When I have called AAA it’s always late at night and two or three hours. Prairie Land was only half an hour. When your tiredness and anxiety are high beings fast is a big deal.Service: Special vehicle towing
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September 2023 by MacKenzie Byer
The tow-drivers are awesome and I can only hope they are paid properly given how money-hungry and conniving this company tends to be. Service & towing are disconnected but will try to manipulate your bill/charges between the two. They seem to just add charges passively and then when you explain that you were told something else previously, the excuse is “you must have been talking to someone else”. Not to mention, they are all so rude on the phone, and obviously also frustrated by the company’s failed communication tactics. I would give 5 stars to Adam individually, the night worker that helped initially and is not actively trying to rob people like the rest of Prairie Land :-)Service: Car towing
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September 2023 by Angela Yunker
This place is money hungry. I can take responsibility that I parked in the wrong spot that is no problem but to charge $350 to get it out is not right. I got charged $145 because they had to use “special equipment “so I asked the apartment complex to let me see the video well they used standard towing chains. I think this place takes advantage of people thinking they don’t know their rights. I am definitely looking into this and will be filing a complaint.
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September 2023 by Jesse Mayes
I'm blown away by the generosity, professionalism and the attitude of going above and beyond by a tower named Adam.Family and I were stranded in the median in Madison WI after our tired shredded off. We called another tow company but they couldn't show up for over an hour. Blessedly, a tower named Adam from Prairie Land Towing saw us and stopped to check in on us. He volunteered to take us to the next truck stop and help us replace the tire with a spare. He put the van, family and all, onto his flatbed and got us safely there. Unfortunately, we had no spare, so he called a local tired company and convinced them to stay open so we could get a replacement. Adam didn't even end up charging us his whole fee for the endeavor. We were incredibly pleased and blessed by his help :)Services: Car towing
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September 2023 by Bethany Heil
My Jeep sprung a radiator related leak and a gas leak on the side of highway 51. Adam is Wonderful he was very prompt he was experienced he' knew exactly what he was doing and the price was reasonable. I even learned how to get my car a neutral without the push button start. Adam was very helpful and funny I would recommend him and this business to anyone. I was left on the side of the road for over an hour waiting for roadside assistance through progressive insurance they never came ! I was scared with all the heavy traffic and the big Semi's going by shaking my truck but I was not about to leave Silver. She has been a phenomenal vehicle for me and I will be there for her. Adam was there within 10 minutes. Thank God for Prairieland towing service. I am very angry with progressive. Flo lied to me.
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September 2023 by Sue Gorman
Saturday night, August 19, I was towing a trailer and once we got to the Dells, I noticed a horrible bang. I pulled off the interstate and on the off ramp of exit 92. At this time we noticed our hitch had lost 2 of the 4 bolts needed to keep it attached to my vehicle. Derek Wagner of Prairie Land Towing & Service Center was on his way home after his shift. He took time on his time off in a Saturday night to help us and make sure we got to a safe place until our other vehicle could arrive to finish towing our trailer. Derek was VERY helpful and made our anxiety less in a very stressful situation. I highly recommend this company if you ever need assistance! Thank you very much, Derek!!Service: Special vehicle towing
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September 2023 by Brady Koller
My experience was great. They are very professional and not only towed my car but made the quick repair to get it running again. Would highly recommend these guys!Service: Car towing
