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January 2024 by Clarence Neely
Hands down best customer services and experience I had a T-Mobile retailStore. She help me resolve my return a device dilemma and activated a home internet device while her colleague set me up on a better plan to fit my traveling.
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November 2023 by Christine Lane
I had a medical need to switch phones. This store helped out the fon du lack store make it possible for me to start a new medication management tool I needed. I was really impressed tmobile helped me find a viable solution. The store staff...I think his name was Troy and owner Maria? Sorry if names are wrong were amazing!
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November 2023 by Sara Seubert
Last week, my mother and I went in to look at upgrading our mobile plan and phone lines. As we entered the store, we were welcomed with smiles and immediately asked, "How can we help you today?" We worked with Evan, and he was PHENOMENAL. Evan took the time to clearly communicate our options, happily answered our many questions, and was able to support us in making the best decision for our plans and phone lines. Evan showed a high level of professionalism as he articulated every step of the process. He was kind, friendly, patient, and extremely knowledgeable. This was the best experience I have ever had at a mobile store and his expertise was second to none. I will definitely return and would 10/10 recommend this store to those looking for a relaxed, friendly, and supportive phone experience.
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November 2023 by Joni Sayers
When we walked in we expected a laborious procedure to switch our phone service. We were very pleasantly surprised by the positive and knowledgable crew (Evan, Shawn, Joelle). They spent considerable time helping us set up an excellent plan and programmed our new devices before we left. On our way out, we exclaimed we felt like we had gained new friends! Great customer service by people who know their products!
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November 2023 by britney
Pretty frustrating that I came in with a phone that I owned, they said i could trade it in for only $100 more for the next iphone and then come to see on my bill they only gave me a $300 credit for my old phone that i paid $1000 for. called customer service and they just said sorry and there’s nothing they can do. cancelling my plan and going somewhere else.
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October 2023 by sanket desai
I am going to give a 1 star rating. When I walked into the store there was this dude “Evan” per his name tag. For whatever reason he was acting like a jerk to me and my brother as soon as we walked in. I wanted to purchase 3 lines, he was rude to us the entire time, didn’t really let us talk when we had questions and kept talking over us when we tried to ask him questions . While he was on a call with customer service and was using my unlocked device, he took my unlocked device to the backroom without seeking my permission which seemed extremely odd and rude. I was alteast expecting him to seek my permission before taking my cellphone to the back office. He had access to my photo gallery, I had logged into my bank account app and I was not very comfortable with this act. He also wasn’t doing a lot of things correctly to set my account up but I am glad there were few other agents at the store who were helping him. I was able to transfer 2/3 lines to T-Mobile plan but then I found out that I didn’t have the transfer pin to port the last line to T-Mobile, I asked “Evan” if I can quickly call the customer service representative from my current cell phone carrier and get this information, his response to that was very shocking as he asked me to go back home, in his words “you will have to go home and come back on a different day then”. It was around 2.45pm on a Saturday when this incident occurred and I asked him what time your store is open till and he mentioned we are open till 8, I told him “ok that means we have time, I will quickly call customer service from my current carrier and get you the transfer pin as I want to complete this now”. He made the worst face and nodded his face on me which made me feel unwelcomed. Then I realized that his shift was getting over and he was just trying to get done with me by kicking me out from the store. There was another gentleman who helped me out and was really humble and professional (I was glad that Evan had left by this time and I didn’t have to deal with him anymore ), I was able to get the transfer pin in less than 7 minutes and the new guy was able to complete this process for me. When I was leaving, the manager asked me if I could leave a good review about the store and I also explained her the entire situation and how this unprofessional gentleman named “EVAN” treated me and my brother. I would request T-Mobile to hire professionals who really know how to talk with customers and don’t make anyone feel low. EVAN needs to go back to school and learn some manners and must also learn to keep his dirty attitude in his pockets because people out there are not interested to work with a guy like “EVAN”
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September 2023 by Max Schmidt
A few weeks back I went into this store on very short notice needing help recovering the chip/card from a phone that had been damaged beyond repair. I worked with Richard and he was fantastic!!! He went out of his way to find a solution to my problem. I never felt like I was just "another sale" to him. I felt like he actually wanted to help out.
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September 2023 by Brittany M
I went in with a home internet box that had issues. The staff were friendly and the manager was absolutely amazing! She was extremely helpful and took care of my problem right away with no fuss or issues! Just when I was about to cancel my T-Mobile service too. From now on I will go in to my local store for any questions or problems! You guys rock customer service, smiles, and efficiency!
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September 2023 by BlueEyes
“Deceptive Practices by T-Mobile Store Sales Representative and Resolution through Customer Care”I recently had an incredibly frustrating experience with T-Mobile that highlighted the importance of accurate and honest customer service. This ordeal began with a service issue created by a T-Mobile store sales representative, and it took an unexpected turn when she resorted to deceit.Upon encountering a service problem, I reached out to T-Mobile’s customer care over the phone for assistance. What unfolded was both shocking and disappointing. The sales representative from the T-Mobile store had informed the customer care support that she was my daughter, not a dealer. This false claim aimed to obscure her role in creating the account and divert attention from her mistake.Such deceptive practices not only erode trust but also prolong the resolution process. It left me feeling frustrated and unheard, as my service issue persisted due to the lack of acknowledgment and accountability for the initial error.However, there is a silver lining to this story. After multiple attempts and visits to T-Mobile stores, I decided to take my issue to T-Mobile’s Facebook page for assistance. The T-Mobile Facebook support team was a breath of fresh air in this situation. They were responsive, understanding, and eager to help.With the help of the Facebook T-Mobile team, we were able to cut through the deception and resolve the issue promptly. The erroneous account was finally canceled, and my service problem was addressed effectively.This experience underscores the importance of transparent and ethical customer service practices. While I encountered deceit from a T-Mobile store sales representative, it was the dedication and professionalism of the Facebook T-Mobile support team that ultimately resolved the issue. Moving forward, I hope T-Mobile can ensure consistency in customer care experiences and prevent such deceptive practices from happening in the first place.
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September 2023 by BlueEyes Y.
"Deceptive Practices by T-Mobile Store Sales Representative and Resolution through Customer Care" I recently had an incredibly frustrating experience with T-Mobile that highlighted the importance of accurate and honest customer service. This ordeal began with a service issue created by a T-Mobile store sales representative, and it took an unexpected turn when she resorted to deceit. Upon encountering a service problem, I reached out to T-Mobile's customer care over the phone for assistance. What unfolded was both shocking and disappointing. The sales representative from the T-Mobile store had informed the customer care support that she was my daughter, not a dealer. This false claim aimed to obscure her role in creating the account and divert attention from her mistake. Such deceptive practices not only erode trust but also prolong the resolution process. It left me feeling frustrated and unheard, as my service issue persisted due to the lack of acknowledgment and accountability for the initial error. However, there is a silver lining to this story. After multiple attempts and visits to T-Mobile stores, I decided to take my issue to T-Mobile's Facebook page for assistance. The T-Mobile Facebook support team was a breath of fresh air in this situation. They were responsive, understanding, and eager to help. With the help of the Facebook T-Mobile team, we were able to cut through the deception and resolve the issue promptly. The erroneous account was finally canceled, and my service problem was addressed effectively. This experience underscores the importance of transparent and ethical customer service practices. While I encountered deceit from a T-Mobile store sales representative, it was the dedication and professionalism of the Facebook T-Mobile support team that ultimately resolved the issue. Moving forward, I hope T-Mobile can ensure consistency in customer care experiences and prevent such deceptive practices from happening in the first place.
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September 2023 by Russhell Campbell
I received exceptional service there. Was greeted by everyone there and was serviced by an employee named Shawn. I was having difficultly with my phone plan since it’s a legacy one. He helped me understand my phone plan and my bill. Definitely looking forward to continue my patronage there. T-mobile has five star staff, Shawn being one, here at this location
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September 2023 by ilovetotri23
I almost walked out without buying anything because the person helping me was new. I get that new people need to get experience, but I was pretty determined to go another direction anyways, so my disappointment seem founded. However, the person supervising the new person could tell I was not truly getting my interests across properly. I was walking out when the supervisor stopped me asked to me to explain what I need in terms I could understand. I ended up signing up for a service that I was super hesitant to do. However, I has been amazing! The device works great. The billing is the best part. I was told what the price would be, but doubted it because another carrier I previously had changed the price constantly. I have been with them now for 3 billing cycles and the price is always the same.
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September 2023 by helenn
I really love this T-Mobile, i really appreciate the service and quality that this T-mobile has given me. I was working with Richie and he helped me with my issues and he made it super time efficient.
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August 2023 by Jared Rogers
Evan and Richie had exceptional customer service. Coming back here for any cell phone needs those dudes were really helpful in finding the right accessories in a pinch.
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May 2023 by Kim Van Buren
This store is useless. I couldn’t get a new phone 2 weeks ago. I had to go to Madison. I had trouble with my new phone. They told me to go to Best Buy. I immediately went to the Madison store. They fixed my phone situation promptly. I don’t even know what they do at this store. Untrained and clueless. Maybe not the employees fault but definitely a manager issue. I have been with Sprint/which changed to T-Mobile since 2003.
