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November 2023 by Bob.Wanda Williams
ok so far, still waiting for the truck to get done. But have always been good before so i don't expect any surprises
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October 2023 by Jessica W.
My partner and I just walked in off the street to replace a lost key. I'm impressed by the way the service team welcomed us, and walked us to the right department. Once at parts, the gentleman at the desk helped us efficiently and professionally. Even set down his delicious looking lunch to help. Impressive. I went back to service and spoke to Tim who quickly and effectively looked up the information I needed and pleasantly sent me on the way. Here's the best part-- it all worked out awesomely. The key took, with zero hiccups. I am floored. Thank you guys--your knowledge and expertise fixed our problem and you did it with a smile. You are the unappreciated heroes of crappy Tuesdays.
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July 2023 by Terri G.
Ask for a list of all warranty work done before you buy- Zimbrick Chevrolet is 2 hours from my home but they had what I thought was the perfect certified 2022 GMC Yukon Denali. The service before the sale was great but that is where great ends and the nightmare began. I almost immediately started having issues with the vehicle. After the 2nd trip to my local dealer it was discovered by the service team that this vehicle already had a new motor installed in addition to about 4 pages of warranty service records for other issues. Had I been told this up front I would never have purchased this vehicle. Some people may have been ok with taking that risk, I was never given that chance. I understand that they are not "required" to disclose this due to it being warranty work but for a company that has Integrity listed in their core values I would expect it would be. They offered to buy it back for $4,000 less than I paid which was $78,000. It was less than 2 months since I bought it! Had I taken that offer I would have been out thousands more having to pay taxes on another vehicle. They had nothing in stock I was interested in trading. I had to follow up constantly with them on my questions. I had this vehicle for less than 2 months. Thankfully my local dealer agreed to take it in on trade. I am now in total out about $6,000 more than I paid to Zimbrick for the Yukon in addition to the countless wasted hours of calling and emailing Zimbrick and bringing the vehicle back and forth to my local dealer. I've never had such a horrible and disappointing experience.
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July 2023 by Z M.
They will hide what they can. I wanted to look at a GMC truck that they had. i called ahead of time to be sure it was there since I had to drive over 2 hours to see it. In the add and over the phone they didn't say anything about its problems. After i got there they brought me out to the truck, starting it right away, trying to get me inside the truck. The fenders were rusty (In the photos, they made sure to avoid getting close enough to see that.) It had had some major damage on the drivers side that someone had tried to cover up. Zimbrick did not disclose that at anytime. The Sales person (Chuck) had nothing to say about it either. I waisted almost 5 hours round trip, because they were not open about what kind of condition the truck was in. They are a waist of time with used vehicles. They will hide what they can, just to get a sale.
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July 2023 by Chris Jaggi
Best you can find
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July 2023 by Jolene Anderson
Amazing service
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June 2023 by Michael P. A.
Coming from Texas, we broke down on Hwy 151. Tim (Service mgr) came out and looked over our Escalade, and squeezed us into their busy schedule. Unfortunately, it had to be towed to Cadillac dealer anyway, but Tim was helpful and empathetic.
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June 2023 by Vishruth
To the ryan brothers garage I found some photos of the ambulances
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January 2023 by Than A.
Bought two Chevy's from Jim. Great experience pre sales. Service and vehicle quality are another story. Two recalls on the Chevy bolt involving risk of fire with no timing on resolution after two years. We go to bed every night with a known fire risk in our garage and no estimate for resolution in sight. The range on our EV is capped at 80% charge until a fix arrives.I am filing complaints with the National Highway Traffic Safety Administration and the State Attorney General's office. I'd suggest anyone considering a purchase from the Zimbrick family or Chevy to look elsewhere.
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November 2022 by Greg Wilson
Service staff friendly. Up front about bookings of appointments being scheduled out. Let me know would be happy to schedule me as soon as appointment time I needed was available to meet my need of a timeframe. Service prices affordable. Always good experience with no surprise.
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April 2022 by Matt Pedersen
Quick and courteous service as always!
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May 2021 by Carol kathan
Very polite and friendly staff
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March 2021 by Angie Kippert
Will never have another vehicle serviced here and will no longer recommend.
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February 2021 by Corey Horning
Zimbrick has been great to work with. I haven't purchased a car from them but I use their service center all the time. If you have an import vehicle, be prepared for a higher cost since they will have to make special trips to get the parts. Great people
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February 2021 by Michael Malone
They tended to my needs and concerns in a very timely manner and were very considerate of my time
