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November 2023 by Tracey Wiener
Great crew to work with, very friendly.
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November 2023 by Gretchen Lisdahl
The staff was amazing. My mom got a dishwasher and fridge a while back. She spoke highly of her experience. When I woke up to a fridge/freezer emergency I went to Prime Appliance where the salesperson John went through options and benefits of models and we were able to get it delivered the same day at a fair price. I'm very satisfied with my purchase.
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October 2023 by Sakura
My friend needed my vehicle to help her move a new fridge she bought there. I loved the large selection they had! I didn't even know they made fridges to fit in smaller spaces anymore cause most stores I go to have these huge monstrous things that can't fit in a lot of the older houses I see.The staff were all super helpful too, and went above and beyond. A few guys in the back loading area even helped us tie up the back of my SUV to keep the gate closed while driving.
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September 2023 by Joe Tetting
So my wife and my daughter and granddaughter were in your store to look at new appliances one of the sales man greater them right away which was the only good part of his service. We looked around for a bit and then I asked the same guy if they had any suits available that would come in a stainless steel in black? He took his to the set asked for a price on that set to get an idea of course he had to point out that this was the cheaper suit and that the other set on the other side of the showroom was the top of the line and most expensive. Ok kind of rubbed me the wrong way but what ever he was getting the quote my family and I went to the top of the line stuff. And yes very nice. He comes back and starts explaining the features and says we have the scratch and dent of this model for a cheaper price. Well I lost it and asked the question of him what makes you think I don’t have money to spend you keep bringing up scratch and dent and how expensive this set is? His response was well you asked for a quote on the cheaper model. I will give him that but it gets better. I said but why are you assuming I don’t have money to spend. He came back with well maybe you should come back later and treat me a little nicer. So I am 50 years old and I don’t need to be talked to like I am 5 next your store was empty no one in there but employees at the time. I also have worked in retail for the past 15 years plus I never assume a customer doesn’t have money to spend that is why they are there. So we went to Home Depot and got what we wanted. And spent $7500 that day your loss there gain
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August 2023 by Craig McLain
You can look at the appliances on their website but you have to call them for pricing, which defeats the purpose of having a web page.
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August 2023 by Erin Engstrom
Awesome customer service!! Huge thank you to everyone there that saved our butts after Home Depot screwed up a delivery for our appliances.
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May 2023 by Jackson Ellis
Terrible selection, awful prices, and John made me very uncomfortable about my budget when trying to sell me appliances. Just go to Menards!
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May 2023 by Jules Leabo
Great experience! The staff was super helpful and actually had Bosch dishwashers in stock!
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April 2023 by sharon jaros
Told salesman immediately i wanted to see least expensive front load washer (only washer i iterated) and he brings me to one of the most expensive washer & dryer set! I repeated myself & said "cheapest front load washer ONLY" as he kept telling me all about the expensive duets. Several times I repeatedly asked about cheaper models & he kept trying to sell me more expensive so I decided he was wasting my time & started to leave and after 14 minutes (he realized I wasn't going to spend that kind of money & how frustrated I became) he finally showed me the cheaper models & by then I was fed up & left... If he would of showed me exactly what I asked for immediately, i would have purchased!! I went to Duluth and purchased from a salesman that respected me. All in 6 minutes I chose unit, arranged shipment, paid, & left extremely happy.
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March 2023 by Rachel Dunham
Very helpful guys unloaded our old washer, and loaded in the new one!
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February 2023 by Chris Adams
Went in for a replacement dishwasher, and the rude old man Matt was Less than unhelpful. Will never go here again.
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January 2023 by Kristin LaMere HNWP, LE
Overpriced and limited options. Better selection of new, unblemished, in stock appliances at Menards at $50 to $100 less expensive each. Seemed more like a scratch and dent warehouse with used car salesmen-type employees. Also quoted $500 for delivery.
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December 2022 by Bill Lancaster
Everything purchased from Prime on Tower Ave has been backed by professional staff and great, top of the line products. They know everything about their machines too, which helps to have a help line.
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December 2022 by Bonnie Thompson
The two young men who took out our old refrigerator and installed this one were amazing! Extremely polite and knowledgeable. We will definitely shop there again!
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December 2022 by Brian Schumacher
I've always had a good experience here. The salesman are very helpful and not pushy. They had the freezer we were looking for and also have inventory in Duluth up closer to airport if they don't have it in stocks. Overall fair price and great experience.
